Ordered at the end of August with a 14 day delivery window. Still waiting for half my order to arrive now and no communication back from any of emails chasing. Wouldn’t order from them again.
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Lisez les avis des autres
Excellent customer service received when I brought my beautiful ceiling light . I brought this light in the sale 4 months ago and after decorating we put it up to discover it had parts missing . Email... Voir plus
Absolutely delighted with my three pendant lights. They are beautiful, stylish and really well made, with an excellent quality finish. They look even better once installed and have completely tran... Voir plus
L'entreprise a répondu
Awful delivery time. Ordered 9th September, still not shipped. Was apparently given to DPD on 23rd September, but 2 days later and they still haven't received. Stay away from this company, I wish I'd... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Lighting Vault is a UK-based family lighting retailer offering a carefully selected range of stylish ceiling lights, wall lights, pendant lighting and home accessories. Since 2019, we have helped thousands of customers find statement lighting for their homes, from luxury kitchen island pendants to low-ceiling flush lights, outdoor lighting and decorative glass designs. Many of our products are held in UK stock, while selected European collection items are made or sourced to order and may have a longer dispatch timeframe. Delivery estimates are clearly shown on our product pages so customers know what to expect before ordering. If you have any questions about an order, delivery timeframe or product, please contact us via the live chat on our website. This is usually the quickest way for our team to help, provide updates and resolve any issues as quickly as possible. We are committed to offering beautiful lighting, helpful customer support and clear communication throughout the order process. www.thelightingvault.co.uk
Coordonnées de contact
82 Bank Street, S64 9LG, Doncaster, Royaume-Uni
- andrew@thelightingvault.co.uk
- thelightingvault.co.uk
2,7
Bas
580 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Zero communication and missing items
Ordered at the end of August with a 14 day delivery window. Still waiting for half my order to arrive now and no communication back from any of emails chasing.
Wouldn’t order from them again.
11 octobre 2026
Avis spontané
Not happy
Not happy, what a bad company to order lights, still waiting for mine placed order on 17th September. Still waiting.
17 septembre 2026
Avis spontané
Excellent customer service received…
Excellent customer service received when I brought my beautiful ceiling light . I brought this light in the sale 4 months ago and after decorating we put it up to discover it had parts missing . Emailed customers services thinking I would prob have to pay as 4 months had past but no within the week I received all the missing parts no questions asked . It’s so refreshing to receive this type of service which makes you confident to buy from them again !👍
28 septembre 2026
Avis spontané
Stunning light fitting at a great…
Stunning light fitting at a great price. Would recommend and will be using again throughout my renovation
1 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you for your lovely review, Nick! We’re so pleased you’re happy with your new light and that it’s worked well for your renovation. We’d love to help again as you continue with the project.
After an initial delay
After an initial delay, Heather kept me up to date with what was happening. The item I ordered was out of stock but Heather offered me an alternative and I couldn’t more happy, always sent me emails updating me, great service
1 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you so much for your lovely review, Sarah. I’m sorry for the initial delay, and I really appreciate your patience while we found an alternative. I’m delighted you’re happy with it!
I wish I could give no stars
I wish I could give no stars. Liars and thieves. They owe me a sum of money for a returned item for which I have proof of delivery, and they are refusing to refund. Avoid this business. Worst customer service I have ever experienced.
16 juillet 2026
Avis spontané
Réponse de The Lighting Vault
Daniel, we’re sorry this return has been frustrating. As explained in our email correspondence, the parcel has not been delivered back to us, so the delivery issue needs to be raised with the company you used to return it. We cannot refund an item we have not received.
Your bank reviewed the dispute and resolved it in our favour, as the proof of delivery photograph showed that the parcel was not delivered to us.
We also ask that you reconsider the words “liars and thieves”. We strongly dispute that accusation, and it is harmful to our business. If the parcel reaches us, we will review your return.
Awful delivery time
Awful delivery time. Ordered 9th September, still not shipped. Was apparently given to DPD on 23rd September, but 2 days later and they still haven't received. Stay away from this company, I wish I'd checked reviews first. If DPD don't receive it today, I'll be putting forward for a credit card charge back.
9 septembre 2026
Avis spontané
Réponse de The Lighting Vault
We’re sorry you were disappointed with your experience. The delivery timeframe of up to 10 working days was shown before you placed your order. We responded to your emails promptly, dispatched your order within the stated timeframe, and provided DPD tracking.
I can now see that your order was delivered today, as promised. If you feel the completed delivery changes your view of the experience, we would really appreciate you reconsidering your review and star rating.
Absolutely delighted with my three…
Absolutely delighted with my three pendant lights. They are beautiful, stylish and really well made, with an excellent quality finish. They look even better once installed and have completely transformed the space.
The quality is fantastic for the price, and they feel much more expensive than they actually are. They arrived well packaged and were exactly as described.
I’m extremely happy with my purchase and would definitely recommend these pendant lights to anyone looking for something elegant, modern and high quality
22 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you, Deborah! We’re so pleased you love your pendant lights and that they look even better installed. We really appreciate you taking the time to share your review and recommend us.
Outstanding
Absolutely stunning pendant lights we are delighted with them. Well packaged and detailed delivery. Highly recommended and have already recommended to friends. Many thanks
25 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you, Steve and Tracey! We’re delighted you love your pendant lights. It’s lovely to hear they arrived safely, and we really appreciate you recommending us to your friends.
Pathetic … Extremely disappointing…
Pathetic … Extremely disappointing experience with The Lighting Vault. From start to finish, the whole process was frustrating and left a lot to be desired. Communication was diabolical , expectations were not met, and resolving issues felt unnecessarily difficult.
For a company operating on the internet and using Chinese Crap , I expected a much higher level of professionalism, customer service, and attention to detail. Unfortunately, my experience was nowhere near that standard.
I would not use this outfit,The Lighting Vault ever again, and based on my experience, I would strongly encourage others to do their research and consider their options carefully before ordering.
My issue of the island lights not sitting correctly still exists and they are not prepared to resolve
Stay clear of this Tin pot firm.
I’ve conceded after 3 months of backwards and forwards emails.
Disgusting customer service, shouldn’t be allowed to trade.
23 septembre 2026
Avis spontané
Réponse de The Lighting Vault
We are disappointed to see your review, as it does not accurately reflect the assistance we have provided.
You originally contacted us on 11 August (not three months ago), and we have replied your emails while trying our very best to help resolve the issue.
You initially advised that the lights would not hang straight, so we arranged for the glass to be replaced. On 29 August, you confirmed that this had not resolved the issue and stated that you believed it was “coming from the pendant”. We therefore agreed to replace all three ceiling suspensions, despite this not being an issue we had encountered previously.
You agreed to the suspension exchange but then requested reimbursement of £300 for your electrician’s costs. Following discussions with our technical team, we asked you to provide a formal quotation from an electrician for the work, although we do not usually cover electricians fees (as stated in our returns policy). We have not yet received a formal quotation, as requested.
On 15 September, your position changed, and you advised that you believed the issue was now with the replacement glass rather than the ceiling suspensions. We subsequently offered to arrange collection of all three items and issue a refund to your original payment method. We also asked you to request a written quotation from your electrician for removing the lights. We received a screenshot of a conversation between yourself and an electrician stating "£50", but we still have not received a formal written quotation.
Having checked our correspondence, we have not received a suitable date for the DPD collection. Our latest email was sent yesterday, and we have not yet received a reply.
We have tried our best to resolve the issue for you:
• replaced the glass
• offered to replace all three ceiling suspensions • offered to collect and refund the complete order.
We remain willing to resolve this, but we need the requested information and your confirmation of when the items will be ready for collection.
Please reply to our latest email if you would like to proceed, and we will do our best to assist further, as we cannot see any other option that has not already been offered or issued in order to resolve this for you.
Delivered within quoted time frame
I think alot of reviews on here are unfair. It was made very clear what the delivery expectations should be, and I received my order right on time based on this. I did send an email asking about delivery and received a prompt response.
Looking forward to putting up the light fixture and fan this weekend, but so far very pleased.
22 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you, Simon, for taking the time to share this. We’re pleased your order arrived within the quoted timeframe and that our team could answer your delivery question promptly. We hope you enjoy your new light and fan once they’re installed!
Avoid like the plague
Avoid like the plague. Another only online company with no fast contact options. Stock mainly comes from a distance as takes weeks to arrive. The instructions are non existent in the bar lights . Cheap and cheerful. Never work 200 pounds. This is not quite a scam but go to a reputable company like Phillips. You will only be disappointed here. Poor quality for the price. Terrible customer service options and terrible delivery. My order number is 48201 and I still haven’t received my lights. Ordered on Sept 11th. Says it is a UK family business. Well I don’t believe that tbh . Chinese crap at best
22 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Hi Stuart,
We are sorry that you are unhappy, but your review contains several inaccurate statements which we must clarify.
Your order was placed on 11 September, with a clearly advertised dispatch timeframe of up to 10 working days. This information was displayed at checkout, on our delivery information page, and also confirmed after purchase in your confirmation email. The items you received were dispatched within 5 working days and delivered the following business day—within 6 working days of ordering.
The outstanding item was still within the advertised timeframe when you contacted us. Nevertheless, following your dissatisfaction, we cancelled the remaining part of your order and refunded it. We also provided return instructions for the 2 items you have received, should you wish to return them.
For clarity, the lights were £52.25 each—not £200 per light.
We are a UK-based family business, and the stock relating to your order is held in the UK, as you can see from your tracking details and the shipping label. The delivery timeframe of the items you received also demonstrates that they were not shipped from overseas as suggested.
We have responded to all 5 emails you sent yesterday promptly, which we would consider good customer service. While you are entitled to express dissatisfaction, describing our customer service as “terrible” does not accurately reflect the assistance provided.
The installation instructions are supplied by the manufacturer. We recommend that all lighting is installed by a suitably qualified electrician who is able to follow the instructions provided.
We respect customers’ right to leave honest reviews, but we believe this review presents inaccurate information about our prices, business, stock location, delivery timeframe and customer service and we please kindly ask you to reconsider these points in your review. Thank you.
Very pleased with the light
Very pleased with the light. Delivery was rather slow but like the product.
21 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you so much for your review, Suzie. We’re really pleased to hear you’re happy with the light!
We’re sorry delivery felt a little slower than expected and really appreciate your patience. Thank you again for choosing The Lighting Vault.
Very long delivery times!
I ordered a couple of bar ceiling lights and 3 pendant lights. I emailed the lighting vault chasing up confirmation emails of them receiving my order alongside delivery updates as after a few days of placing an order I didn’t get any correspondence. After a few days they replied and mentioned that they are within their allotted time frame to process the order. I stressed that I need delivery ASAP as I’m opening a store and I’m waiting for the lights to be delivered. Again after a few days they responded saying they will try to expedite the order. The order took 21 days to arrive. Tbh I was not happy with the delivery service at all. The reason why I have given 3 stars is because the products were good. However had I read the reviews on trust pilot before, I probably would have ordered elsewhere. I’m pretty sure they drop ship from china as no normal UK based company would take 3 weeks delivering goods.
My advice is if you got plenty of time and don’t mind waiting, give them a go. If not, order elsewhere.
10 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Hi M Siraj,
We’re sorry that your delivery took longer than expected. The products you ordered were advised for dispatch within 10 working days, but having reviewed your order, we can see that this timeframe was slightly exceeded. Please accept our apologies for the delay and any inconvenience caused.
We would, however, like to clarify that we do not dropship products from China. All our products are dispatched from within the UK or Europe.
We appreciate your honest feedback and are pleased to hear that you were happy with the products themselves.
Quality Light Fitting - Perfect for my Kitchen
Quality Light Fitting - Simply Perfect for my Kitchen
3 Smoked Globe Roma Pendant Bar - Black
17 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you so much, Jennifer! We’re delighted that you’re happy with your Roma Pendant Bar and that it looks perfect in your kitchen. We really appreciate your lovely review.
Would buy again from here in a heartbeat!
Don’t let the reviews put you off. The customer service was great- special shout out to heather! And the pieces are beautiful and very different!
2 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you so much, Shannon! Your lovely comments have genuinely made my day. I’m delighted you’re happy with your beautiful new pieces, and we really appreciate your support and recommendation.
Ordered 2 new ceiling lights
Ordered 2 new ceiling lights. Got a swift update on delivery times and to be fair delivery time was kept. Lights themselves working extremely well and very pleased with the service I received. Happily use them again.
2 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Thank you for your lovely review, Ian! We’re delighted that your lights arrived within the advised timeframe and that you’re so pleased with them. We really appreciate your support and look forward to welcoming you back again.
accidently smashed one of our lights…
accidently smashed one of our lights and the Lighting Vault replaced this at no expense. Great service
31 août 2026
Avis spontané
Réponse de The Lighting Vault
Thank you for your lovely review, Karen! We were very happy to help and arrange a replacement for you. We really appreciate your kind words.
Refund
I ordered three light shades for my kitchen one came damaged and John was quick to send out a new one. After careful consideration the light shades where too big for what we needed and send them all back spending £72 for next day delivery, packaged well. So all good up to now then asked where my refund was to be told by Mel it was in a pay pall account and for only part of the money!!! I do not have a pay pal account and require the full refund ! I am currently waiting for this and if not paid in full I will be taking this further! Not happy at all!
Finally I have my full refund after weeks of waiting, but had to pay £72 to return them! Very stressful indeed.
5 septembre 2026
Avis spontané
Réponse de The Lighting Vault
Hi Claire,
We’re very sorry for the confusion surrounding your refund. Having checked your order, we can confirm that the full refund has now been processed back to your original payment method.
Now that this has been resolved, we would be very grateful if you would consider updating your review and star rating to reflect the final outcome and your overall experience with us.
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