The Lighting Vault Avis 

I received my order but one light was chipped and the colour wasn’t what I thought so I returned them . I sent them recorded delivery so can see they have received them but this is now over 6 weeks ago and still no refund . Tried email several times and tried on the live chat but no reply . My order number is 44692 . I would like an URGENT reply the lightning vault

Terrible company, items received incomplete - not fit for purpose. Items returned with proof of delivery, but they couldn't find them. Whole process from ordering lights to refund took 10 weeks. Cost £24.74 to return faulty goods which they will not refund - no explanation why they just ignore me. Customer service is shocking you can only email them to which their reply takes at least 3 days and often a lot longer.
Would not recommend this company to anyone.

This is one of the worst online companies i have ever dealt with.
I ordered a very expensive light which wasn't dispatched on time. I tried communicating with them but got no reply and eventually after they replied their attitude was dreadful. I cancelled my order and they wrote that they would refund me within 14 days. However 27 days later and still no refund. Ive emailed and sent messages via their useless chat box on their site but have received no reply. Companies like this should not be allowed to trade.

Lights were never sent, I never received any tracking. No response to numerous emails and then eventually just got a message saying ask your neighbours if they have it! But still never gave me any tracking details! Bank refunded me after I gave up trying to request the tracking details (it was never sent!)

Just don’t bother with this company. £300 lights nowhere to be seen. No communication, no customer service. Terrible.

Ordered on 17th May 2026, still not received item, no communication. Can’t get hold of anyone. Sent several emails and live chat is always closed. Not sure what to do now! Do not use this site

Ordered items on the 9th June and still not received them or got any reply to emails and messages I have sent.

Do not recommend using them at all

Lovely products (bought 2 pieces) both are clearly nice quality items.
Took a while to arrive- after I placed the order the tracking did say they would be dispatched within 10 working days and to be fair they were dispatched & arrived within notified time scales.
I have ordered some other similar items from other companies that have arrived much quicker but the order made it clear how long their processes would be.
Arrived very well packaged and padded etc.

Very disappointing experience.

I placed an order for lights on 26th May and received an email on 31st May stating that my order was “progressing as expected”. It is now 21st June and I still have not received the lights.

Over the past few weeks I have sent multiple messages requesting an update, but these have gone unanswered. I was told my order was progressing normally, yet nearly a month later I have neither the goods nor any meaningful communication regarding when they will arrive.

I specifically advised the company that if the lights did not arrive this week, or if I did not receive a response to my messages, I would be leaving a review. Unfortunately, neither happened.

Delays can occur, and most customers understand that. However, a lack of communication and failure to respond to customers is unacceptable.

I hope this review prompts someone to finally contact me and resolve the issue.

Can someone explain to me why I’m constantly chasing my order only to receive emails saying they are away but someone is replying to many, many Negative reviews on Trustpilot??? Ordered on 30/05/26, they swiftly took my money. Since then absolutely nothing apart from one email saying they are away.

Great product but terrible terrible customer service.

One month on I’m still waiting for one delivery and for a refund on another.

Really disappointing as we are waiting for the final light to finish off our kitchen.

Will be contacting my credit card to arrange a refund.

Absolutely SHOCKING customer service. I have no idea how they are able to run a business this way.

Avoid - they only reply to first email to secure an order then don’t reply back to any others for weeks and after chasing. I’ve tried to return some unopened lights, first they said never received then I provided proof and they said received. Then silence. Been 2 months awaiting refund - have had to go via credit card for refund.

Lights arrived well packaged and just within specified time but there are several noticeable bubbles in every one. Whilst company says that bubbles are not considered faults, they make the lights unusable so I disagree. The glass itself is thin and plasticky and the overall quality of the lights is poor. I have emailed and tried chatbot to arrange a return but they have not had the courtesy to reply so I have had to refer it to my credit card company. Very disappointed and would never use this company again.

I ordered an item which specifically stated that it will be shipped within 10 working days. After several weeks, it was not delivered. I sent several emails- none of which were ever answered. I used the chat bot which also gave no clarification. The store has no contact number. In an age, where digital sales are so reliable- this was singularly my worst experience. I will not be buying from them again.

Ordered some lights for my kitchen. Took a while but an acceptable time to dispatch, however once dispatched did not receive despite being on a 2 day delivery. Contacted for an update via email and instant chat - no response on either method. Had to contact bank for refund.

At last, a chat function that actually works and solves your problems.
Needed a spare part and Heather sorted this out for me in a matter of minutes in a professional and friendly manner.
I have placed a few orders with Lighting Vault and its reassuring to know that good support is there when needed

Great lights, and I needed my second delivery quick so I chatted online to them and they managed to get them to me within 3 working days, great customer service.

I placed an order number (45010) with The Lighting Vault on 25th April after being told delivery would be within 10 working days. This then changed to 14 working days, and I’ve now been waiting over 6 weeks with no order received.

I’ve tried repeatedly to contact them via their chat and messaging system, but I’ve had no response at all despite multiple attempts. There has been no update, no tracking information, and no sign of the order being processed or shipped.

At this point, I’ve had to report the transaction to Klarna as I genuinely believe I may not receive the items or any resolution directly from the company.

I’m extremely disappointed, especially as I only went ahead with the order after reading mixed reviews and hoping for the best. Unfortunately, my experience has been very poor, and I now feel misled and frustrated. I would strongly advise others to think carefully before ordering, based on the lack of communication and fulfilment in my case.

Ordered lights on the 11th May. Dispatch guidelines were 10 working days. I was sent an automated email saying my order was set for dispatch.

I still have not received my order. I have emailed twice with no response.

Very disappointed and £100 out of pocket.

I was really happy with the look and the price of the lights I found on The Lighting Vault and placed the order. I hadn't checked the 10 day delivery window (which would've caused a problem for me). I emailed and received a reply from Heather the very next morning to say they will ensure my delivery arrived sooner, which it did. Beautifully packaged and very happy with the products and service - would recommend.