The Lighting Vault Avis 

I placed an order and then realised it was not going to arrive on time. I also read reviews on here that said delivery was slow. I emailed to cancel the order and got an automated response saying someone would get back to me in 48-72 hours.
No one ever got back to me and nearly two weeks later the item arrived. I am now trying to return the item as I had to buy lights from another source that would deliver in a reasonable time frame.
They make the returns process difficult as you have to email them and you get an automated message again saying you will hear from some one in 48-72 hours.
You can not phone or use the chat service for returns.
I wonder if anyone will get back to me!
Would not use them again as it feels like they try to make communication and customer service as difficult as possible

Ordered a month ago. It said 14 day dispatch time, and it still is not even dispatched. No replies to emails will now have to report as fraud to the credit card company. My advice is buy from a website that cares about their customers not these cowboys.

I placed an order for 10 items on 05/05/2026 and received partial delivery. I have sent emails to Heather on the status of the outstanding items, but never received any response. It will soon be a month since my order was placed and they are still not delivered. The crazy part is that I get emails from them asking to review items that are yet to be delivered! I am really disappointed with the lack of communication/service, as this is my first time ordering from this company. It will also definitely be my last!!

I read the reviews prior to buying, my expectations were that it would take around 10 working days for these to be delivered. I received a message around the 7 day mark to advise the lights were being worked upon. When they were out for delivery received email from Everi. We live in the Amazon world where expectations are next day. These lights are lovely, worth waiting for, well packaged for security and came with helpful instructions. Overall happy with everything.

There was a good choice of ceiling fan / lights and the ease of payment was excellent. No issues with delivery as was kept informed with tracking. The light was well packed and a breeze to install. Very pleased and would use The Lightening Vault again without hesitation.

Admittedly, the initial delivery was a little slow to arrive but Lighting Vaults after-sale service has been excellent. I managed to break some elements of the light whilst installating. (Entirely my fault.) I reached out to them to buy some spares and instead they offered to provide them all free of charge including shipping, arriving a week later. (Thanks, Mel.)

DO NOT USE!! I placed my order with the lighting vault and then a week later (when my order was due to arrive) they emailed me to let me know that my light was not in stock and that it would not be available for another 3-4 weeks. (This should have been made clear when purchasing or immediately after)
They offered a bunch of alternatives which were nothing like the light that I picked.
Customer service was awful. They did not respond to me until the light was back in stock and they only offered a 15% discount despite the fact I had waited 6 weeks since ordering with minimal/insultingly slow responses to my emails.
They should have been honest about the lead time from the point of ordering instead of allowing the sale of something that they do not have in stock. Poorly run company with zero care for customers. Only just got my refund yesterday.

I have used this company a few years ago and experienced excellent service and quality products, which is why its so dissapointing that i'm here now posting a negative review. I placed an order on 21st April for lighting, the email confirmation suggested 10 working days dispatch time. A month later I have received nothing, no lights and no email to inform me of any delay. The chat bot was no help at all, no information on the Shop App and i have received no reply to my email sent 6 days ago. The only phone number i could find goes to answer machine which instructs the caller that they should not leave a message. So dissapointed, at this point I have no idea whether I will ever receive my lights.

I ordered a light from this company and the delivery said it would take 10 days but it took longer. When the light arrived it was not right so I paid for the light to be returned as next day delivery. The light was delivered back the next day but when I contacted the company they could not locate the package so I had to email them proof of delivery etc. Finally they found the package and informed me that my refund would take 14 days. This was on the 24th April and I still have not received my refund and today I emailed them and I still have not received a reply. Do not order from this company as you cannot call them and they reply back when it suits that. Worst company I have ever dealt with

I’ve ordered from this site twice. Both occasions the delivery was slow and the communication is almost none existent. The second order for 1 light took 4 weeks to deliver. Their have an automated email response saying it can take 72 hours to respond, however on the last order I got no response for 2 weeks despite chasing 3 times. I would not use this company again. Slow deliver and poor communication.

Extremely disappointed with this company. I placed an order for ceiling lights on 4 April and never received them. After chasing for an update on 24 April, I received no response for days. I was eventually told a replacement order would be sent, but once again there has been no dispatch confirmation, no delivery, and no communication.

To make matters worse, I continue to receive emails asking me to leave reviews for items that I have still not received. It is incredibly frustrating and shows a complete lack of customer care and organisation.

The customer service has been extremely poor throughout, and I have had to repeatedly chase for basic updates regarding my order. Customers should not be left waiting over a month with no clear resolution.

I would not recommend ordering from this company based on my experience. If I could give zero stars, I would!

Avoid this company
I am writing to formally express my dissatisfaction with the service regarding my order for a Pentan light, placed on 19th April with THE LIGHTING VAULT .
Despite initial confirmation that the order would dispatch within 10 days, I received no further updates. After receiving no communication by 4th May, I emailed to cancel the order and request a full refund.
On 5th May, I was informed the order would be delivered within 24 hours. However, the delivery that arrived on 6th May was incomplete, with four glass globes and four lights missing. I emailed on the same day requesting a resolution but have yet to receive a response. Additionally, I have found it impossible to reach the team by phone, as the line is never answered and there is no option to leave a message and they never bother to reply for emails.
I will contact my bank to initiate a full refund. Should that fail, I intend to pursue this through small claims court and report this company to Trading Standards.

I had a slight problem with my order, but used the on-line chat which was very helpful!. I am hoping my issues to be resolved shortly. Based on my experience so far, I would use this company again.

I ordered 4 pendant lights for a kitchen island & a matching larger light. The first set of lights were delivered 12 working days after the order was confirmed and look fine. However, we are now on working day 15 and the larger light is yet to be dispatched despite the website still quoting delivery in 14days. Very poor customer service, unresponsive chat facility and no follow up. I won’t use again and don’t recommend using unless you can wait indefinitely. Products seem to be good so this company really needs to invest in their supply chain delivery process and customer service. Just wish I’d checked on here first as I wouldn’t have parted with my cash! Life lesson learnt.

Update 11/5 : final light delivered on 8/5 after considerable effort and chasing on my part. My comments remain and the 2 stars reflects my experience.

Had several lights from the lighting vault last year and recently managed to accidentally break one of the crystals. I was really worried that I wouldn’t be able to replace it and it would mean changing the lights.

After contacting the company i was sent a replacement and a spare without any problems. It was well packaged and I couldn’t have asked for better customer support.

I would certainly recommend

It was a quick delivery, delivered by Beverley our trusted Avri driver. Very pleased with the lights.

Just dont bother with the The Lighting Vault

I placed the order 10 days ago and still haven't received the order. Very poor service.

Placed 2 orders.

1st Order placed 21st March 2026 - Order arrived but needed to return. Returned successfully but never received the refund.

2nd Order placed 26th March 2026 - Never arrived and not refunded.

Currently £386 out of pocket.