LightStrips Avis 

Great lights, they look great around the top of my sons room. Did have a few issues with delivery and stock availability etc, spoke to Adam on the phone and he personally pushed for my order to be sorted, would deffo recommend these lights to anyone. Received a couple of mystery gifts aswell that I paid for and wasn’t disappointed, two 5 meter strips which I can use elsewhere around the house.

Wish I'd read these reviews. Ordered 21st Jan stated 7 to 10 days postage. Have had no update or anything tried to track them today and order hasn't even been updated yet so e mailed no response, dm kn Instagram no response went on their chat to be told delivery by 12th Feb I need them for tomorrow for my daughters b day hense why I order 2 weeks in advance almost a month delivery is ridiculous. Asked if can pay next day delivery and have had no response back

Update 18th February; Received tape in the post and this has helped with sticking the lights in the car. As previously said the lights are good, have no issues with them however the whole drama of it all was unnecessary. I appreciate being sent the tape and for that I have updated the stars to reflect this.

EDIT AT BOTTOM

So I ordered 2x car lights and 2x mystery gifts (6114) Date passed for expected delivery so I sent an email asking when it will be delivered. The reply I got was.... Hi there, hope you're doing well! I have been made aware of heavy delays due to COVID which has been slowing down your order, it should be arriving by this coming week! This is on the week commencing, Monday 18th January. A small parcel arrived however what was in there was 2x ordinary strip lights.

Got back in touch with then via live chat to say I didn't order these unless they are the mystery gifts. The reply I got was... I completely understand your frustration would like to apologise for the delay between the communication coming from ourselves. I've forwarded your concern to the manager and I'll revert back once I hear from them. We appreciate your patience sincerely. As per the Manager, that it’ll arrive soon it was sent separately and they are mystery gifts.

OK, fair enough. However that night I received the dispatch email with tracking, that part of my order was dispatched which was 2x car lights. Checked the tracking and it was the parcel I received with the normal strip lights in it. CLEARLY NOT THE MYSTERY GIFTS!

Another email sent and a message sent on live chat (live chat was ignored by them) the email reply was... Hi there, hope you're doing well! Our system states that your order has been delivered to you on the 20th January. Please check with your neighbours or local post office to see if they have it. Replied back with the same information that the order i received wasn't what I ordered and since the dispatch email said it was 2x car lights it definitely wasn't the mystery gifts!

Their response was... Hi there, hope you're doing well! This will be investigated and we will get back to you on it within 24-48 hours as it states the car lights were delivered.

Notice they acknowledge it was meant to be car lights, just like my dispatch email said!

2 days passed and I emailed back asking for update. No reply.

Today I emailed again and went on live chat. The response from there was...As per the Manager, that it’ll arrive soon it was sent separately as they are mystery gifts. I've replied back but doubt I'll get an answer.

Dispatch email says car lights were being delivered, tracking says delivered. No mention of mystery gifts. What was actually delivered was not what was ordered but they seem to think they can get away with saying it was the mystery gifts. To be honest I believed them until they sent that dispatch email stating car lights and the tracking is for the parcel I got which was normal strip lights!

EITHER SEND ME MY FULL AND COMPLETE ORDER OR REFUND MY MONEY!!

ABSOLUTE SHAMBLES OF A COMPANY! AVOID!!!

Car lights came today and although they work with decent brightness, they don't stick. There is barely any stickiness to them. So need to think of another way to get them to stick in the car.

Wasn't worth the hassle or the money.

Adam got in touch from lightstrips to rectify my situation of the non working cosmic lamp. He sent me a new one out straight away which works perfectly, my son is very happy with his new light. Follow up phonecall from Adam once the light had been delivered to check all was working fine. Brilliant customer service from Adam so I thankyou for sorting this problem out for me

I would like a refund ASAP. These lights took ages to come received them today they are completely the wrong ones and half of my order is missing. They do not connect to the Bluetooth and are very tacky quality.

purchased on the 9th december for £49. recieved and contacted them to cancel and get refund no answer

then recieved a call and issue now fixed. excellent service as they sorted my problem and can say im really pleased.

Had a small issue with delivery, but emailed customer service and Adam I believe his name was called me within a few hours.

Order number: 5229

Problem solved item fast tracked
Would highly recommend

If you are sending emails don't bother I have sent three this week without a reply very poor customer service.

I was gonna cancel my order would recommend instead of an email go to the live chat Spoke to Adam who assured me my order was despatched and due to a error was slightly late. Adam said he would get my order despatched within my time and would pay for faster delevery. if I did not talk to Adam I would have left 1 star and cancelled my order if my order arrives on time will give 4 stars orders arrived on time

I placed an order before Christmas and tried to get in contact about when it would be delivered. Instagram was the best way to contact them and they told me everything they could. If you have had a bad experience just give them a little more time and message them on Instagram and they will get to you

I wouldn't order from this website ever again. Nearly a month later, one product showed up from China, to which I have label proof and have showed Trustpilot this and one item is still missing. Customer service is severely lacking and I've probably wasted about two hours of my time trying to negotiate to get my money's worth from this company. It's been a dreadful experience and the product is mediocre. I would advise that you order from somewhere else.

Update: I've now wasted more hours of my time trying to get a refund after they've lied to me about several things like "sending a plug" that I paid for, and a replacement set of lights which as apparently again been sent from China. I've now reported them to trading standards seeing as how they think waiting another month for this product to materialize for a refund is acceptable, that's going to take another month at least. Bringing the saga from order to refund to 3 months? This is beyond acceptable.

Update: correct plugs sent and a week after Christmas the children can use. Joe was v helpful on Instagram but still lots of room for improvement on the admin and communication front - not an easy purchase. But resolved in the end

Thank you Joe for everything!
5***** customer service.

13.01 item replaced and delivered 2 days later final items received today however both seem incorrect and different to what I chose will be seeking further help

Absolute shambles of a company! When I managed to get through to a real person in customer services the agent agreed with me when I said customer service was awful told me to call Hermes then told me it looks like it’s lost and it will be sent out on express shipping and now nothing? No confirmation of this at all. I have now been waiting since the 22nd of November and still haven’t received my £40 worth of purchases I should’ve just bought them from Amazon cheaper and quicker to receive I think I may have to cancel my order if that’s possible otherwise I’ll be contacting trading standards. AVOID AT ALL COSTS.

Update 6/1 still no lights, customer service is run by monkeys 🐒 I asked for an updated tracking number and was asked to wait that was 3 hours ago still no tracking my review still stands AVOID AT ALL COSTS

Absolutely love my sons globe that we got him for Christmas. I wish i could attach a photo to show how amazing it looks in his room. Delivery was a little slow but in the run up to christmas it was to be expected and after some concerns Alex really helped to reassure me and it did arrive in time, Alex even threw in an original led strip aswel for the inconvenience which I was very grateful for. Ive yet to set that up for my son but im so grateful and beyond happy with my purchase and service. Thank you Alex! Merry Christmas x

Order placed on Dec 13 but very poor administration of postage and tracking. Finally managed to get in touch on Instagram and the order did arrive on 23 Dec - communication could be improved. So that was all fine.

Order opened as a gift on 25 Dec and both packs had a 2 pin plug with no adapter so unable to use. Video on website clearly shows a three pin plug. I hope this can be sorted, but it is very poor service and goods cannot be used in the UK as they are - I wonder what the return/replacement service will be like but am not holding my breath. Disappointment for the children on Christmas Day.
I have just been in touch and apparently the correct plug will be sent next week - I will wait and see. Good response on Instagram.

Parcel was lost and undelivered however joe kindly sent one out express shipping once I had got through to customer service🙏🏼

Delivered in time for Christmas they are a gift for my son. So happy with it. Thanks joe for replying to my messages.

I ordered a CosmicLamp as a Christmas present for my boyfriend a few weeks ago. They were taking a little while to ship it and I was getting worried, but after reaching out on Instagram, Joe was able to help me out with my order. Christmas is apparently just a busy time for them and they don’t have a lot of staff on at the moment. I just wanted to say thank you to Joe for providing great customer service. He is working his hardest to ensure that everyone’s order is shipped! Recommendation to Lightstrips: get Joe an assistant!

Great service, thank you Joe 😊

Joe is amazing