I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Voir plus
L'entreprise a répondu
I'd ordered a wall fountain to put on my garden wall. It arrived, but the hose was too short to allow the pump to be fully submerged in the water tray. So they replaced it with another which they... Voir plus
L'entreprise a répondu
Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Coordonnées de contact
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Royaume-Uni
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,3
Excellent
711 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Magic Toy Shop
Hello Carole,
Thank you for your fantastic review.
We are delighted to hear you were happy with the product, delivery, and overall service. Your kind words mean a lot to our team.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
I mistakenly ordered two of an item
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it .
Delivery was really quick and items are as advertised, and of great quality.
I also received my refund for item not required within 5 days
I would highly recommend this company and will definitely order from them again
Diane
12 juin 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Diane,
Thank you for your wonderful review.
We are delighted to hear that we were able to promptly sort the issue. It is great to know you were happy with the quick delivery, product quality, and refund process.
Thank you for your recommendation and support. We look forward to serving you again in the future.
Kind regards,
MN
The Magic Toy Shop
The ordering and delivery was fine
The ordering and delivery was fine, but the item itself is so quiet you can hardly hear it, so my grandson quickly loses interest. Slightly disappointing.
8 juin 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Lisa,
Thank you for your feedback.
We are pleased to hear that the ordering process and delivery met your expectations. However, we are sorry to hear that the volume of the toy was lower than expected and that this affected your grandson's enjoyment of it.
We appreciate you taking the time to share your experience, and your comments will be passed on to the relevant team for review.
Kind regards,
MN
The Magic Toy Shop
Réponse de The Magic Toy Shop
Hello Julie,
Thank you for your wonderful review.
We are delighted to hear you received excellent customer service. Feedback like yours means a lot to our team and motivates us to keep providing the best experience possible.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
very good 5+++++++++++
13 juin 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Mr Powell,
Thank you for your fantastic review.
We are delighted to hear you had such a positive experience. Your kind words and support mean a lot to our team.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
My purchase of a mini humidifier…
My purchase of a mini humidifier arrived on the specified day and it is in use at nighttime working very efficiently. Good product.
2 juin 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Linda,
Thank you for your lovely review.
We are delighted to hear your mini humidifier arrived as expected and is working efficiently for you at night. It is wonderful to know you are happy with the product.
Thank you for your support, and we hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
The products arrived quickly in good…
The products arrived quickly in good condition. The price is realible. Good quality toys. I am recommend the prurchase strongly.
28 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello,
Thank you for your wonderful review.
We are delighted to hear your products arrived quickly and in good condition, and that you were happy with the quality and value for money. Thank you for recommending us to others.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Toddler swing seat
This is my second purchase for this toddler swing seat. Great price and quick delivery.
18 mai 2026
Réponse de The Magic Toy Shop
Hello Mrs Fitzpatrick,
Thank you for your wonderful review.
We are delighted to hear this is your second purchase of the toddler swing seat and that you were happy with both the price and quick delivery. Repeat customers are the greatest compliment we can receive.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Great cookware
I have been looking for a big stock pot for ages at a reasonable price I only looked at this shop to see what they sold as it said toy shop didn't expect to find cook ware now my new favourite shop
20 mai 2026
Réponse de The Magic Toy Shop
Hello Cornish,
Thank you for your fantastic review.
We are delighted to hear you found the perfect stock pot at a great price. We always enjoy surprising customers with the wide range of products we offer beyond toys, so it is wonderful to hear we have become your new favourite shop!
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Annoyed customer.
Still haven't received the laundry basket. I text you days ago as Everi have lost it in transit. You offered me a refund. Hoevr, I asked for a replacement. Haven't heard from you since.
18 mai 2026
Réponse de The Magic Toy Shop
Hello Mr Rees,
We are sorry to hear about your experience and understand your frustration.
Unfortunately, the parcel was returned to us by the courier after they were unable to complete the delivery. Once the return was confirmed, a full refund was issued for your order.
We apologise for the disappointment caused and appreciate your feedback. Should you still wish to receive the item, a new order can be placed at any time.
Kind regards,
MN
The Magic Toy Shop
Perfect gift for my nephew and arrived…
Perfect gift for my nephew and arrived really quickly.
20 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Zac,
Thank you for your lovely review.
We are delighted to hear your purchase made the perfect gift for your nephew and that it arrived quickly.
We appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Wonderful Customer Service
I'd ordered a wall fountain to put on my garden wall. It arrived, but the hose was too short to allow the pump to be fully submerged in the water tray. So they replaced it with another which they'd assembled for me to make sure that I didn't have the same problem. Sorting it all out must have taken Jim a good hour, and I'm enormously grateful to him.
18 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Richard,
Thank you for your wonderful review.
We are delighted to hear that the issue was resolved and that you are now enjoying your wall fountain. Providing excellent customer service is very important to us, so it is fantastic to know that Jim was able to help and make sure everything was right for you.
We truly appreciate your kind words and support, and we hope your fountain brings plenty of enjoyment to your garden.
Kind regards,
MN
The Magic Toy Shop
Great product at a great price
Great product at a great price. Fantastic customer service and super fast delivery
29 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello John,
Thank you for your fantastic review.
We are delighted to hear you were happy with the product, value for money, customer service, and fast delivery. Feedback like yours means a lot to our team.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Réponse de The Magic Toy Shop
Hello,
Thank you for your review.
We are pleased to hear you found the ordering process easy and were happy with the quick delivery. We appreciate your feedback and hope to provide a 5-star experience next time.
Kind regards,
MN
The Magic Toy Shop
Excellent service really nice planters…
Excellent service really nice planters for the back garden and mega price !!!
27 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Darren,
Thank you for your fantastic review.
We are so pleased to hear you were happy with the service, loved the planters, and found them great value for money.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Faulty Padded lap tray
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Reached out to customer service but the 30 day return/ refund/ replace window shut on 25/5. They say they can't do anything but surely if product is faulty after being used less than 10 times it was never really fit for purpose.
26 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Mrs Herring,
We are sorry to hear about your experience and understand your disappointment, particularly as the tray was purchased to support your daughter during difficult times.
We appreciate you taking the time to bring this to our attention. While we were unable to assist under our standard returns policy, we are sorry that the outcome was not what you had hoped for.
Your feedback regarding the product's durability has been noted and will be passed on for review.
Kind regards,
MN
The Magic Toy Shop
Quick delivery really good product and…
Quick delivery really good product and good price
11 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello,
Thank you for your lovely review.
We are so pleased to hear you were happy with the quick delivery, product quality, and value for money. Your support means a lot to us.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
If I could give zero stars I would, do not recommend
I never received my parcel, it has been ages and I still haven’t had any correspondence or a refund regarding this matter. Shocking customer service do not recommend this website to anyone.
6 mai 2026
Avis spontané
Réponse de The Magic Toy Shop
Hello Jay,
We are sorry to hear about your experience and understand your frustration.
After you contacted us, we immediately raised an investigation with the courier regarding the delivery. We are currently awaiting their final response and will update you directly as soon as we receive further information.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being reviewed.
Kind regards,
MN
The Magic Toy Shop
Réponse de The Magic Toy Shop
Dear Mr. Timothy,
Thank you for your review.
We are really glad to hear everything was all good and that there were no concerns. We hope you continue to enjoy your purchase.
We would love to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Ordered a couple of tomato plant pots…
Ordered a couple of tomato plant pots one came broken but was reinbursted qiickly.
19 avril 2026
Réponse de The Magic Toy Shop
Dear Nikki,
Thank you for your review.
We are sorry to hear one of the pots arrived damaged, but we are glad our team was able to resolve this quickly for you. We always aim to put things right as fast as possible.
We appreciate your understanding and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.