Themattressworld Avis 

331
TrustScore 4 sur 5

4,2

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Noté 5 sur 5 étoiles

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with ju... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought my daughter an ottoman small double bed. It’s fantastic quality and Sean delivered and took it all upstairs for me. Great service,compatable prices and fantastic quality 👌🏼

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't buy from him. Promised refund. Never received. Dispute opened with credit card. Beware!!!!!!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lovely orthopaedic mattress Siesta. Good quality and design ,very thick. Perfect choice if you’re bigger person as it supports your back well. Got delivery information next morning after ordering , ea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

331 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(331)

12 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Wouldn’t go anywhere else

I first used this company around 4-5 years ago when I bought a bed and mattress together. Sean recommended the half springs and half memory foam mattress but I went for a full memory foam (thinking I knew better). Within a month, the mattress started to tear on one corner so I left a review explaining this. Sean messaged me within the hour, apologising and offering a free exchange - I asked him how much it would be on top if I was to go for the half and half mattress instead of another memory foam, and he said he would sort it for free as the mattress had teared (which he said was very unusual). He then turned up to my house the next day with a brand new mattress, he took the old mattress away and put the new mattress on my bed for me so I didn’t even have to drag it upstairs on my own. 5 years on and I still have the same mattress, it’s in absolutely perfect condition, just like the day I got it. I’ve replaced my bed today as I now want a different style and colour but the bed is also in such good condition that I’m selling it on! Absolutely amazing customer service and Sean made sure I was happy with everything before leaving, he even put the bed together for me and put my mattress back on! (Thanks for doing that because I’m like 2ft tall and it’s well heavy!!) I will never not use Sean for new furniture, 100% success every time and if there’s anything I’m unhappy with, I feel more than comfortable enough to let Sean know because I know he’ll do his best to sort it 😊

3 avril 2024
Avis spontané
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Réponse de Themattressworld

Ha. Thank you we aim to please all our customer thank you once again means a lot.

Noté 5 sur 5 étoiles

Fab man

So, my bed broke on the Wednesday, with stress and frustration I googled and looked for a cheapish affordable bed with a mattress. I had been told about sean so decided to message him.i told sean my situation and with no fuss or hesitation he sorted me right out. Delivered a new bed and mattress the next morning in amazing condition and even let me pay a few days later when I was in a better financial situation. Sean is an amazing man, can't thank him enough. 5*** all around

22 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

5 star experience buying furniture

Sean was fantastic. Ordered a 5 door wardrobe Tuesday evening,was fitted Thursday, less than 48hrs wow very impressed. The service he offered was 5 star, you could not have got better service from the big chains. I shopped around for the last 3 weeks and the timeframes for delivery was up to 5 weeks! The price was so competitive and it looks fabulous in the bedroom. Thanks Sean

21 mars 2024
Avis spontané
Noté 2 sur 5 étoiles

Very slow delivery indeed

Very slow delivery indeed - had to wait 11 days for my order to arrive. Generally not impressed overall. The only saving grace is that the mattress itself is of good quality

17 mars 2024
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Réponse de Themattressworld

Very sorry was a delay due to change over with couries. All sorted now but we did keep you the customer informed. Thanks Sean

Noté 5 sur 5 étoiles

Great service made simple

Great service made simple . Beds delivered on time. (Also at short notice as I was desperate for them) . Unpacked assembled all rubbish removed , sympathetic to new carpets and deccor . Great service from Sean and his team .

15 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

I bought a clearance bed and mattress…

I bought a clearance bed and mattress from Sean and the service I got was amazing as well as the value. Delivery was made within 2 days of purchase and the 2 guys that made the bed up was lovely and fast. I’ve bought from Sean in the past as well as this time and I will definitely use him again. Excellent service all around.

5 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional

We've had lots of furniture and beds from Sean. Outstanding service throughout. Amazing quality mattresses, beds and furniture. Couldn't recommend him more.

21 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Recently bought a Diamanté double bed…

Recently bought a Diamanté double bed and mattress from Mattress World for my daughter. The bed's a gem, literally sparkling in her room. The mattress? Comfy as a cloud. Big thanks to Sean, the owner, who's as supportive as the mattresses he sells. Great price, smooth delivery. Cheers to Mattress World for nailing it! Fantastic company and would highly recommend.

3 février 2024
Avis spontané
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Réponse de Themattressworld

Thank you. Our aim is to make sure all our customer are happy

Noté 5 sur 5 étoiles

Great Purchase

I recently bought a bed frame and mattress from Sean and I'm genuinely impressed. The staff were helpful, making the selection process easy. Both the bed frame and mattress are of excellent quality and unbelievably priced. Delivery was smooth and on time. Since then, I've been enjoying great sleep. Definitely recommend The Mattress World for a straightforward, quality purchase.

22 janvier 2024
Avis spontané
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Réponse de Themattressworld

Thank you. We try our best.

Noté 1 sur 5 étoiles

Mr Sean Foster practicing some sort of…

Mr Sean Foster practicing some sort of confusing/abusing marketing tactics by sending a wrong mattresses, then trying to make you feel that the standard size mattress (that you still didn’t order) it’s a special size and therefore can’t be returned/refunded. He will be verbally abusing over the phone if you try to interrupt him and carry on as an average thug. It would be worth to have a proper think before buying from TheMattressWold.

30 janvier 2024
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Réponse de Themattressworld

We are very sorry you feel this way. We have tried to help you. Unfortunately you ordered the wrong size mattress then came very abusive to a member of staff as we tried to help you then explained we had sent you the wrong Mattress and we hadn’t. If you check your paperwork we we only deliver the product you ordered I’m very sorry you feel this way. We tried our best to help you, but unfortunately, very abusive to a member of team and we have to leave it there.

Noté 5 sur 5 étoiles

king size bed and mattress

great service. delivered at the time promised which is unheard of these days normally have you sat in waiting hours on end! my new bed was set up in no time and the boys even tidied around after themselves. very pleased

4 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing gentlemen

Very nice gentleman who work there. They bring your stuff where you want it putting and they help you get it all set up if needed. Would definitely recommend them! They are also very very cheap too

6 juin 2023
Avis spontané
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Réponse de Themattressworld

THANK YOU WE AIM TO PLEASE ALL OUR CUSTOMERS

Noté 5 sur 5 étoiles

Excellent customer service.

I have recently purchased a bed and mattress from this company, I have to say I’m delighted with both and the service was outstanding! Two gentleman came to take my old bed down before fixing up the new bed and nothing was too much trouble. I will definitely be returning and would highly recommend you to others. Thank you.

2 février 2024
Avis spontané
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Réponse de Themattressworld

THANK YOU WE TRY OUR BEST ALWAYS X

Noté 5 sur 5 étoiles

Purchased item and got an email saying…

Purchased item and got an email saying estimated delivery this changed but after chasing courier contacted me. Item was delivered with care and helped bring item in house and love the wardrobes

10 janvier 2024
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Réponse de Themattressworld

THANK YOU WE AIM TO PLEASE WITH WARDROBES AS TO BE A SET COURIES WE ALWAYS AIM TO GET DELIVERYS OUT ASAP THANKS SEAN

Noté 1 sur 5 étoiles

Was not happy with the service plus…

Was not happy with the service plus took over 2 weeks for a refund

25 octobre 2023
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Réponse de Themattressworld

good morning we have checked our sales record we have no orders for yourself please tel us on 07568533234 sean foster company MD WE ARE THE MATTRESS WORLD

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