Themattressworld Avis 

331
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with ju... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought my daughter an ottoman small double bed. It’s fantastic quality and Sean delivered and took it all upstairs for me. Great service,compatable prices and fantastic quality 👌🏼

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't buy from him. Promised refund. Never received. Dispute opened with credit card. Beware!!!!!!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lovely orthopaedic mattress Siesta. Good quality and design ,very thick. Perfect choice if you’re bigger person as it supports your back well. Got delivery information next morning after ordering , ea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

331 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(331)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

ordered a mattress and received something diffrreny

Extremely unprofessional i ordered a mattress and received something completely different and once i called in for a return they said i need to ship it my self which is soo hard to do soo and the manager will contact me and iv been waiting for 10 days for them to contact me. I also get different people calling me from their company saying they are the company owners. Please save ur money and dont order from their website as they are the biggest scam and i will put this in social media to make people aware of their website.

27 septembre 2023
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Réponse de Themattressworld

we are very sorry you feel this way can i say we do not and again we do not send any of our customers the wrong mattress am will to refund your mattress at any time once returned to us please my number 07568533234 sean foster company MD WILL AWAIT YOUR CALL WE ARE NOT BAD PEOPLE WE GO THAT EXTRA MILE TO HELP ALL OUR CUSTOMERS

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. Delivered on the day they said they would. And came to replace the bed after the supplier had made a mistake. Can’t fault them.

5 octobre 2023
Avis spontané
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Réponse de Themattressworld

THANK YOU WE AIM TO PLEASE

Noté 5 sur 5 étoiles

What a great place

What a great place. Went in on a Friday. The lovely lady in the shop helped us choose the perfect mattress. Delivered by Sean Monday. He carried it up 2 flights of stairs. Thank you Mattress World.

15 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fast and reliable in that had a call…

Fast and reliable in that had a call from Sean from mattress world. He told me exactly what would happen re delivery etc. All as he said plus great mattress arrived .from buying this mattress to delivery was very quick 4 days.
I would recommend this company.

27 septembre 2023
Noté 5 sur 5 étoiles

Really good customer service

Really good customer service. Had a phone call and several update emails to let me know exactly when to expect my mattress. Arrived in good time and exactly as described.

27 septembre 2023
Noté 1 sur 5 étoiles

Scam artists

Scam artists. I was sent a faulty mattress, it developed a dip within two weeks. After originally agreeing to arrange a collection and organising a replacement they stopped replying, then I got messages saying that I had done something to the mattress, and that I was out of the 30 day guarantee. They have no understanding of consumer rights, as if a mattress has a 30 day guarantee, and are refusing to collect even though the product is faulty. After months of stress, and without an adequate mattress, I now have to seek outside legal help to escalate the issue and get the replacement or refund. Given my experience and how shadily this company operate, it wouldn't surprise me if half of these reviews are written by them.

I expect a response to this accusing me of doing something wrong, don't pay any attention to it, they'll say anything to avoid operating as a legitimate, responsible company. I have nothing to gain out of this, I just want to be able to use the mattress I paid over £300 for.

15 septembre 2023
Avis spontané
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Réponse de Themattressworld

VERY SORRY TO HEAR THIS PLEASE CAN YOU CONTACT ME ON 07568533234 THE MD WE DO NOT SCAM ANYONE EVER

Noté 5 sur 5 étoiles

I am delighted with it

I am delighted with it, the 2 guys we're polite and well mannered

21 juillet 2023
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Réponse de Themattressworld

We aim to please all our customer always happy to help thank you Sean.

Noté 5 sur 5 étoiles

Great service

Fast delivery even if there was a small delay but not the companys fault. Sean rang me on the night it was delivered and asked was all ok. Mattress is great too, thanks alot peeps.

24 juillet 2023
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Réponse de Themattressworld

Thank you. We aim to please. All our customers.

Noté 5 sur 5 étoiles

At Themattressworld Clayton-le- Moors

At Themattressworld Clayton-le- Moors, Sean and his team are very professional, helpful and communication first class. Have good quality products, efficient delivery service and I would strongly recommend to anyone. I definitely give 5* + recommendation.

28 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience, highly recommend

Sean fulfilled our needs with exactly what we were after. We bought a luxurious bed at a reasonable price. He came and built the bed for us and made sure everything was to our liking. Would 100% buy from Mattress World again and would highly recommend to anybody. Service definitely 10/10

30 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Would give more than 5 stars if I could…

Would give more than 5 stars if I could sean and he's team always go above and beyond, we have used the mattress world for many years from beds to wardrobes always helpful when selecting items we are interested in and kept upto date with delivery. I have recommended to friends and family and would highly recommend to anyone needing mattresses or furniture. Keep supporting our small friendly local businesses.

29 juin 2023
Avis spontané
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Réponse de Themattressworld

ha thank you as always we aim to a 5 star service always and always happy to go out of our way for all our customers

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