The Original Baker Avis 54

TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First impressions are brilliant. Cooks well looks brilliant and most importantly- tastes amazing! Going down a storm with the locals.

L'entreprise a répondu

Noté 1 sur 5 étoiles

the pies were not in great condition when they arrived a lot had damaged tops with all bits of pastry in the bags. We were also disappointed with the fillings much less filling than in previous purch... Voir plus

Noté 5 sur 5 étoiles

Just been to Webb’s Droitwich for a Christmas reveal event Sampled lots of tasty products but the best by all was THE ORIGINAL BAKER lots of yummmy pies , sausage rolls & savoury garland roll absol... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a Vegan Wild mushroom and ale pie from Beadlam Grange The manufacturer is ''The Original Baker '' I can easily say its the best pie I have ever eaten . Packed with a delicious, tasty fill... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boulangerie

Écrit par l'entreprise

Using traditional techniques and the freshest ingredients, our skilled team produce an extensive range of premium pastries available to Wholesale customers and for delivery direct to your door


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

54 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

First impressions are brilliant

First impressions are brilliant. Cooks well looks brilliant and most importantly- tastes amazing! Going down a storm with the locals.

12 avril 2026
Avis spontané
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Réponse de The Original Baker

Great to hear this — thanks for your support. It’s always good to know the range is performing well for you.

Noté 4 sur 5 étoiles

Steak and Ale pie bought from Dobbies…

Steak and Ale pie bought from Dobbies garden centre Wallington. Fantastic pie full of meat and crispy pastry and very moist

27 mars 2026
Avis spontané
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Réponse de The Original Baker

Really appreciate the feedback — glad to hear the products are hitting the mark. Thanks again for sharing.

Noté 2 sur 5 étoiles

Avoid

Bought two individual steak and stilton pies (£5.79 each!). There can't have been more than three pieces of beef in the one I had and not the slightest hint of stilton. Only giving two stars, instead of one, as the flavour was pretty decent. If you want some pastry full of gravy and next to nothing else, this is the company for you.

7 février 2026
Avis spontané
Noté 1 sur 5 étoiles

the pies were not in great condition…

the pies were not in great condition when they arrived a lot had damaged tops with all bits of pastry in the bags. We were also disappointed with the fillings much less filling than in previous purchases. I bought sausage rolls as well this time and they have proven to be not a great experience. Overall very dissatisfied with my order on this occasion

15 janvier 2026
Noté 3 sur 5 étoiles

Good service

Good service, good products. A real shame that they shut down for Christmas so early as we needed more product to sell!

11 décembre 2025
Noté 5 sur 5 étoiles

Deeeeeelicious!!!!

Two pies purchased at Bosworths Garden Centre in Northamptonshire. Got the Chicken & Mushroom and the Pulled Pork & Cider. Both pies were excellent, however the pulled pork one was out of this world!!! One of the most delicious pies ever. I can’t wait to go back and buy more and try some other things from the range! Worth every penny… very happy customer! :))))))) x

6 novembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Damaged sausages rolls due to poor packaging

Packaging was terrible and out of the 11 bags of sausage rolls packed 3 were broken. Many of them had broken edges due to the packs being broken and the sausage tools been thrown around!
I contacted the company via email but got zero response! Not good.
However, once cooked they didn’t look too bad and the guests at the book-signing event I was hosting loved them!

15 octobre 2025
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Réponse de The Original Baker

Hi Louise,

Thank you so much for taking the time to share your feedback — and for including your order details. I’m really sorry to hear about the damage to your sausage rolls and the lack of response to your earlier message. That’s not the experience we want for any of our customers.

I truly appreciate you letting us know, and I’d love the chance to put things right. I’ll personally reach out to you tomorrow morning to make sure we resolve this properly.

I’m glad to hear your guests still enjoyed the sausage rolls, but we’ll make sure the next experience is perfect from start to finish.

Best regards,
Kevin
The Original Baker Team

Noté 1 sur 5 étoiles

Customer service was off key

Customer service was way off key. We placed an order, paid for it, but on the expected delivery date it did not show. No comms of explanation - just silence, despite the order showing as 'fulfilled' on TOB's site. We phoned in, and TOB said the order would be with us early the next week; it didn't arrive so we called again - to be told end of that week at the earliest. No explanation, no gesture seeing we were on attempt no. 3 to get our order.
Things go wrong, that's life - but when they do, going the extra customer service mile can make all the difference. TOB didn't even try to do that. What a shame. We accepted a refund and that's that.

10 septembre 2025
Noté 2 sur 5 étoiles

I bought 3 Iced Duck cookies from a…

I bought 3 Iced Duck cookies from a local garden centre with expiry date Sep2025. We didn't give them to our grandchildren until June but they tasted stale. Although they were eaten by 2 of them 1 grandchild refused to eat it .

28 juin 2025
Avis spontané
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Réponse de The Original Baker

Hi Cherie

Thank you for taking the time to leave feedback. We really appreciate all reviews, as they help us improve.

However, we’re sorry to say that the “duck iced cookies” you mentioned aren’t one of our products—we don’t make anything like this, and it sounds like it may have come from a different company, possibly the garden centre’s own supplier.

If you’re able to, could you kindly share your review with the correct business so they can see your feedback?

Thanks again for understanding, and we wish you a pleasant day.

Best regards,
Kevin

Noté 5 sur 5 étoiles

Mini Fruit Cake

I received a Christmas gift from a customer containing 2 x 30g Mini Jewel Fruit cake and 2 x 30g Mini Iced fruit cake WOW I wish they had been 300g I'm not much of a cake lover but they were delicious especially the Jewel Fruit Cake I'm now on the hunt to find stockist

30 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Following my chicken pie first taste

Following my chicken pie first taste, and as suggested, today I tried the Steak & Ale Pie. It was as tasty and full filling - this company needs to be supported to maintain what’s great about fantastic British food. Again, 10/10 for quality, taste & culinary satisfaction - in case your wondering, I’m in Hertfordshire and love good traditional food - Bravo, The Original Baker!👍

17 décembre 2024
Avis spontané
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Réponse de The Original Baker

Thank you so much for your lovely feedback! We're thrilled you enjoyed both pies. Your support means the world to us, and we're proud to bring fantastic British food to your table.

Noté 5 sur 5 étoiles

Just been to Webb’s Droitwich for a…

Just been to Webb’s Droitwich for a Christmas reveal event
Sampled lots of tasty products but the best by all was THE ORIGINAL BAKER
lots of yummmy pies , sausage rolls & savoury garland roll absolutely amazing products lovely ingredients in all of what I sampled, wish I could order for personal use & not from retailers, if I lived near Molton I’d be there every day

11 octobre 2024
Avis spontané
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Réponse de The Original Baker

Thank you for the lovely review! We are so pleased you enjoyed our products and hope you get the chance to try the rest of our range.

Noté 5 sur 5 étoiles

Best sausage rolls!!

I bought a Hog Roast sausage roll and a Pork and Stilton one from Squires Garden Centre in Frensham, Surrey… wow! Best sausage rolls I’ve ever had!
Meaty, tasty, pastry was amazing. Worth every penny.

20 août 2024
Avis spontané
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Réponse de The Original Baker

Thank you for the great review! We're glad you loved the rolls, and hope you get a chance to try the rest of our range.

Noté 1 sur 5 étoiles

We purchased the leek & cheese pasties

We purchased the leek & cheese pasties, the leeks didn't appear to have been washed properly as they tasted gritty and the leeks had not been been cooked properly.

5 juillet 2024
Avis spontané
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Réponse de The Original Baker

Hi Denise,

I am really sorry to hear you were unhappy with your purchase; quality is always our top priority so I am disappointed there was an issue this time.

So that we can investigate further, it would be helpful if you could share some more information with us about this, including details of where and when the pasties were purchased.

Once again, I would like to offer my sincere apologies and assure you that this is not the standard you should expect from our products.

Noté 1 sur 5 étoiles

I Purchased Pork stilton and…

I Purchased Pork stilton and caramelised onion sausage rolls X 3 from The original Baker at my local Rosebourne outlet today. first and last time. The sausage was tasteless, I love stilton so was looking forward to the taste , but found the whole sausage bland.

2 mai 2024
Avis spontané
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Réponse de The Original Baker

I'm really sorry to hear that, Jennifer; this isn't typical of our product quality at all. Could you please provide us with more details so we can investigate this further?

We take great pride in crafting our products with the finest ingredients so I am very sorry to hear that you were let down on this occasion.

Noté 5 sur 5 étoiles

Delicious mini cakes

Had 2 mini cakes which were part of a hamper, coffee & walnut and chocolate - both were absolutely delicious!!

25 février 2024
Avis spontané
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Réponse de The Original Baker

Thank you for the lovely review - we're glad you enjoyed the cakes so much!

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