The steak and kidney pie, at a premium price of £5.99 is an absolute rip off, the photo on the website is DEFINITELY not what you get. Lift the top off to reveal a few bits of kidney and TWO, yes TWO,... Voir plus
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Bit of confusion with order whether it was minimum number of boxes or minimum spend. Soon resolved. Great product. Thank uou
The food was starting to defrost when it was delivered. The dry ice was completely gone just empty plastic bags, the parcel was in an unrefrigerated van for approx 10hrs it was delivered to us at 18:4... Voir plus
Just been to Webb’s Droitwich for a Christmas reveal event Sampled lots of tasty products but the best by all was THE ORIGINAL BAKER lots of yummmy pies , sausage rolls & savoury garland roll absol... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Using traditional techniques and the freshest ingredients, our skilled team produce an extensive range of premium pastries available to Wholesale customers and for delivery direct to your door
Coordonnées de contact
Royaume-Uni
- theoriginalbaker.co.uk
3,2
Moyen
58 avis
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A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Best sausage rolls!!
I bought a Hog Roast sausage roll and a Pork and Stilton one from Squires Garden Centre in Frensham, Surrey… wow! Best sausage rolls I’ve ever had!
Meaty, tasty, pastry was amazing. Worth every penny.
20 août 2024
Avis spontané
Réponse de The Original Baker
Thank you for the great review! We're glad you loved the rolls, and hope you get a chance to try the rest of our range.
We purchased the leek & cheese pasties
We purchased the leek & cheese pasties, the leeks didn't appear to have been washed properly as they tasted gritty and the leeks had not been been cooked properly.
5 juillet 2024
Avis spontané
Réponse de The Original Baker
Hi Denise,
I am really sorry to hear you were unhappy with your purchase; quality is always our top priority so I am disappointed there was an issue this time.
So that we can investigate further, it would be helpful if you could share some more information with us about this, including details of where and when the pasties were purchased.
Once again, I would like to offer my sincere apologies and assure you that this is not the standard you should expect from our products.
I Purchased Pork stilton and…
I Purchased Pork stilton and caramelised onion sausage rolls X 3 from The original Baker at my local Rosebourne outlet today. first and last time. The sausage was tasteless, I love stilton so was looking forward to the taste , but found the whole sausage bland.
2 mai 2024
Avis spontané
Réponse de The Original Baker
I'm really sorry to hear that, Jennifer; this isn't typical of our product quality at all. Could you please provide us with more details so we can investigate this further?
We take great pride in crafting our products with the finest ingredients so I am very sorry to hear that you were let down on this occasion.
Delicious mini cakes
Had 2 mini cakes which were part of a hamper, coffee & walnut and chocolate - both were absolutely delicious!!
25 février 2024
Avis spontané
Réponse de The Original Baker
Thank you for the lovely review - we're glad you enjoyed the cakes so much!
I purchased a Vegan Wild mushroom and…
I purchased a Vegan Wild mushroom and ale pie from Beadlam Grange The manufacturer is ''The Original Baker ''
I can easily say its the best pie I have ever eaten . Packed with a delicious, tasty filling , the pastry when heated was crisp and kept it's shape..An Excellent purchase and will definitely buy this same pie and other vegan and vegetarian products made by this producer.
14 janvier 2024
Avis spontané
Réponse de The Original Baker
Thank you so much for your lovely feedback! We're glad you loved the pie and hope you get a chance to try the rest of our range in the future.
I really love your pies
I really love your pies, in fact all of the savoury produce I would heartily give 5* and will continue to recommend to others. But today I tried the little narrow-boxed cake called, I think, Caramel. It has put me off trying any of your other cakes as it was stodgy. I just felt I had to tell you, sorry.
Keep on baking the yummy Savouries!!
6 novembre 2023
Avis spontané
Réponse de The Original Baker
I'm really sorry to hear that, Pat, and I can assure you that is not standard for our cakes; quality is our top priority and we only ever use the finest ingredients.
We want all of our customers to have the very best experience when trying our products so it would be helpful if you could share some more information with us about this so that we can investigate further.
Again, I would like to offer my sincere apologies and I hope that you choose to try our products again in the future.
Delicious apple pie!
I'm delighted to have discovered your products at Malt Kilns Farm Shop, Warwickshire. The apple pie is delicious!
13 août 2023
Avis spontané
Réponse de The Original Baker
Hi there Naomi,
Thank you for your lovely review! We're so pleased to hear you enjoyed our products, and now you have a local stockist too! I recommend trying the Raspberry Bakewell on your next adventure.
Many thanks,
Livvy
Réponse de The Original Baker
Thank you for your 5* review Sue,
Réponse de The Original Baker
Hi there,
Thank you for your lovely review! We're so pleased you enjoyed our products.
Many thanks,
Livvy
Amazing food and service
I came across The Original Baker on a recent train journey when the smell of freshly cooked pulled pork sausage rolls filled the carriage. Ordered one and I wasn't disappointed, when I got home I put an order in from the website. My order arrived on time,well packaged and everything we've tried we have really enjoyed. I'll definitely be ordering again.
30 avril 2023
Réponse de The Original Baker
Hi there Pete,
Thank you for taking the time to leave a review. We're glad that we could make your train journey just that bit better, and now we can make you happy at home too! We can't wait to see what you order next.
Many thanks,
Livvy
Great food and well packaged.
11 avril 2023
Réponse de The Original Baker
Hi there,
Thank you for your lovely review! We're so pleased you enjoyed our products.
Many thanks,
Livvy
The Original Baker
Fantastic service and the pie's are out…
Fantastic service and the pie's are out of this world 🌎
24 mars 2023
Réponse de The Original Baker
Hi there,
Thank you for your lovely review! We're so pleased you enjoyed the pies.
Many thanks,
Livvy
The Original Baker
I ordered more for the brownies than…
I ordered more for the brownies than anything else but they were the only thing missing.
It took two emails before I had a refund.
While the sausage rolls were good I was disappointed in the missing brownies and the effort it took to get a refund.
17 mars 2023
Réponse de The Original Baker
Hi there Emma,
Thank you for your review.
I apologise for any disappointment, we try our best to rectify each issue as quickly as possible and I'm sorry that this was not the case for yourself.
We have found a way to make sure that all emails which are related to the online shop are picked up and actioned straight away, and we are looking into a way to ensure products aren't missed off of future orders.
If we can be of any further assistance please do either give us a call or an email, we will be more than happy to assist.
Best wishes,
Livvy
The Original Baker
Réponse de The Original Baker
Hi Julie,
Thank you for your lovely review! We're so pleased you enjoyed your birthday gift, thank you for choosing our products to help celebrate your special day!
Many thanks,
Livvy
The Original Baker
the best most tasty pies well packaged…
the best most tasty pies well packaged and delivered in good time, thank you
3 février 2023
Réponse de The Original Baker
Hi Kathryn,
Thank you for your lovely review! We're so pleased you enjoyed the pies.
Many thanks,
Cherry
The Original Baker
Olivia's customer service was perfect
Olivia's customer service was perfect, friendly and helpful.
Parcel was delivered when requested and pies taste amazing.
25 janvier 2023
Réponse de The Original Baker
Thank you for taking the time to leave us a review, we are so pleased you enjoyed the pies. It's great to hear you were satisfied with the service provided, I will pass on your kind words to Olivia.
Many thanks,
Cherry
The Original Baker
Festive hamper
Went out of there way to collect products myself ,friendly and helpful staff when collecting my order.
22 décembre 2022
Réponse de The Original Baker
Hi Michelle,
Thank you for your review.
It is great to hear you were satisfied with the service provided and hope you enjoy the products you received!
Kind Regards,
Katie
The Original Baker
fantastic product
fantastic product! but i was most impressed by the customer service given by Katie. I will come back for sure as I have my eyes on some Brownies yummy
30 décembre 2022
Réponse de The Original Baker
Hi Richard,
Thank you so much for taking the time to leave us a review. I am so pleased to hear you enjoyed the products and thank you for your kind words about the service provided.
Enjoy, and please do let us know if you ever need anything further!
Kind Regards,
Katie
The Original Baker
Excellent products and excellent taste…
Excellent products and excellent taste always buy things from here now on!
14 décembre 2022
Réponse de The Original Baker
Hi Emma,
Thank you for taking the time to leave us a review.
It is great to hear you enjoyed the products. We are currently in the process of extending our product offering online to include most of our range.
Thank you again for your kind review, and Happy New Year from us!
Kind Regards,
Katie
The Original Baker
The delivery was as predicted and I was…
The delivery was as predicted and I was always kept up to date whilst waiting for my goods.
Lovely, tasty food and cooking instructions very clear.
5 décembre 2022
Réponse de The Original Baker
Good Afternoon Jennie,
Thank you for your kind review. We are so pleased to hear you enjoyed your products.
Have a wonderful Christmas!
Kind Regards,
Katie
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