It started off slowly as my dog experienced some early reactions. I cut the daily dose in half and let her get used to the new medicine. After about two weeks i saw significant improvement and u... Voir plus
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My dogs are more playful and energetic. This could also be from controlling their food intake as I become more knowledgeable about the the type of foods I am providing. They have lost weight during th... Voir plus
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Read the backstory of Westley and his boy Macho, lots of scientific articles, reviews and vet recommends, order process easy and 90 day guarantee; hope it gives my girls lots more happy years. All t... Voir plus
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Dishonest guy. I bought through PayPal at the time. Good thing! I cancelled before he shipped second shipment. (You can get it at many sites for about HALF the price for very similar quantity.)... Voir plus
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3,6
Moyen
413 avis
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Great product
Great product. Like many online products these days, customers don’t like being pushed into auto ship or subscriptions that are not easily recognizable when making an order. I didn’t realize I signed up for auto renewal or a subscription. Subsequently, I receive product that I did not wish to pay for at the time. Again, this is a wonderful product and I enjoy giving it to my dog. I have enough for the next couple of months and I will make a decision then if I wish to re-order more. Thank you. John.
27 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you, John, for taking the time to share this thoughtful feedback. We’re really happy to hear that you’re enjoying the product and that your dog is benefiting from it. ❤️
We also completely understand your frustration with the auto-renewal. We never want a customer to feel caught off guard by a subscription or receive something they weren’t expecting. Your feedback about making the subscription option more noticeable and clear during checkout is genuinely helpful, and we’ll be sure to pass it along to our team.
For now, we’re glad you have enough to keep your pup going for the next couple of months, and we’ll be here whenever you’re ready to make that decision. Thank you again for giving us a chance to be part of your dog’s care! 🐾❤️
After two days noticeable difference
After two days, I noticed after three weeks a big change my LuC was not hopping. She’s now climbing stairs with no issues. I got a staircase to get in and out of our big truck just to help her she can get in and out of our car without that staircase. I gave a portion of my jar to a friend for their old dog and I referred this product to two other people people with older dogs so the best advertising is word-of-mouth and I hope that helps you help them.
1 juillet 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for sharing LuC’s story with us! ❤️ It truly made our day to hear how much more comfortable and confident she seems now. Being able to climb the stairs and get in and out of the car without needing the extra staircase must be such a wonderful change for both of you.
And the fact that you shared some with a friend’s older dog and recommended us to two other people honestly means so much. Word-of-mouth recommendations from fellow pet parents are incredibly special to us because they come from genuine experiences and trust.
We’re so grateful that you chose to give The Paw Parent a place in LuC’s routine, and we’re wishing you both many more happy adventures together! Give LuC a big cuddle from us. 🐾❤️
Scam
Order was improperly packaged (no box) and arrived damaged. Company would not accept a return or offer a refund (they list a return policy and guarantee but refuse to abide by it). They also placed a false subscription order, charged my card without approval, and refused to cancel or refund the order even though it had not shipped. This company is a scam. Do NOT order from this company.
Update: the company’s reply gives the impression I did not reach out to customer service. I did reach out and have over 20 emails back and forth with customer service giving no resolution. To confirm, this company does not uphold its guarantees or policies and places fraudulent subscription orders without authorization.
24 août 2026
Avis spontané
Réponse de The Paw Parent
We’re sorry to hear about your experience, particularly that your order arrived damaged and that you felt you weren’t getting the support you expected when you reached out to us.
We also understand how concerning an unexpected subscription charge can be, especially when you believed you had placed a one-time order. We take feedback about the ordering and subscription process seriously, and we don’t want any customer to feel caught off guard by a charge or an order they didn’t intend to place.
We’d really like the opportunity to look into what happened with your specific order and make sure we have the full picture. Please reach out to our Customer Service team so we can review the packaging issue, subscription, and previous support interactions directly.
Thank you for bringing these concerns to our attention.
It gave me hope on extending his relief…
It gave me hope on extending his relief and comfort in my buddies mobility. I'm not totally sure if it's the combination of your product and the fact I also feed him red meat but whatever it is he's doing pretty good for being a wolf hybrid and coming up on 16 yrs old . So thanks for your concern and your product.
26 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for sharing this with us. ❤️ Knowing that you’ve found some hope in helping your buddy stay comfortable and mobile means a lot to our whole team.
And coming up on 16 years old as a wolf hybrid is truly something special! We love hearing that he’s doing pretty good and that you’re doing everything you can to keep him comfortable and enjoying his days. Whether it’s the combination of his diet, his routine, our product, or simply all the loving care you’re giving him, it’s clear he has someone in his corner who cares deeply about him.
Thank you for trusting us to be a small part of his journey. Give your sweet old guy an extra cuddle from all of us at The Paw Parent. 🐾❤️
Skeptical at first extremely satisfied now
Was concerned that it comes from out of the country that keep insisting that it's made and formulated here in the United States. If that's true, it would never go through customs but other than that. I am very pleased with the product. He's my shitsu is 9 years old, and before I started him on the product, he could barely walk and there for a while he couldn't even put pressure on his back left leg. Now, he's walking extremely better, he's able to jump off the sofa and the chair without any problems. And he's able to jump up on the sofa which shocked me without any problems he is doing great on this product and I am very, very pleased so I recommend this highly
24 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for sharing your experience! We completely understand why you’d have questions about where a product comes from, and we appreciate you bringing that concern up.
More importantly, we’re so happy to hear how well your 9-year-old Shih Tzu is doing. Hearing that he went from barely walking and struggling to put weight on his back leg to now walking much better, jumping off the sofa and chair, and even jumping back up onto the sofa must be incredibly rewarding to see. ❤️
We’re truly grateful that you gave us a chance and took the time to share his story. Thank you for your trust and for recommending us to other pet parents. Give your little guy a big cuddle from all of us at The Paw Parent! 🐾❤️
It seems to help a bit
It seems to help a bit. I’d like to see more data, more studies
25 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you for sharing your honest feedback. We’re glad to hear you’ve noticed some improvement, and we completely understand wanting to see more data and research before feeling fully confident in a product.
That’s a very fair point, and we appreciate you taking the time to share it with us. We know pet parents want to make informed decisions about what they give their dogs, and feedback like this is valuable as we continue working to provide more helpful information and transparency.
Thank you again for giving us a try and for sharing your experience with us. 🐾❤️
Scam - don't buy
Product did not improve dog mobility. Order was put on auto subscription even though I did not sign up for this. 90 day money back guarantee was not fulfilled despite multiple emails they refused to give me money back and charged me for the next order which I did not want.
28 août 2026
Avis spontané
Réponse de The Paw Parent
We’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to feel that the product didn’t provide the improvement you were hoping for, especially after giving it a fair try.
We’re also sorry that the subscription and refund process left you feeling unheard. An unexpected renewal and having to reach out multiple times for help can be incredibly frustrating, and that’s not the experience we want any pet parent to have.
We’d appreciate the opportunity to review your specific order and the previous correspondence so we can better understand what happened with the guarantee, subscription, and refund request. Please reach out to our Customer Service team so we can look into this directly.
Thank you for taking the time to share your experience. We take this feedback seriously.
Great customer service
I appreciate my request that was answered quickly to stalk my delivery because I was stocked up. We started using this about 2 months ago after a visit to our vet on our 3 year old dachshund - beagle mix after she showed symptoms of back pain - possible from jumping or being picked up incorrectly. She's back to normal now. She gets her powder every morning.
3 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for this lovely review! 😊 We're really glad we could help pause your delivery while you were stocked up, and hearing that your sweet doxie beagle mix is back to her normal self absolutely made our day ❤️ Back pain is no fun for any pup, so knowing she's feeling better and getting her powder every morning is the best news. Please give her a big cuddle from all of us here at The Paw Parent 🐾
Wesley, The Paw Parent
The results we're getting for our dog 🐕...
The results we're getting for our dog from the Macho secret Powder are really noticeable. At 11 years old he gets up easier with less pain and is more active.
In dealing with Wesley you can tell he is really concerned and compassionate about his business and customers.
We're so glad we found his ad.
24 juillet 2026
Avis spontané
Réponse de The Paw Parent
This truly means so much, thank you! 🥺 Hearing that your 11 year old boy is getting up easier, moving with less pain, and feeling more active again is exactly why we do what we do. Senior pups deserve to enjoy every day to the fullest, and it sounds like he's doing just that ❤️ I'm so grateful for your kind words, and I'm really happy you came across our ad. Please give him an extra belly rub from me 🐾
Wesley, The Paw Parent
I Never signed up for a subscription…
I Never signed up for a subscription and they claim I did and charged me for it. They use offers you can agree to accept after you pick the quantity you want which I declined all of them and they still doubled my order and won’t honor their 90 day guarantee. Looked all over their website and cannot find anywhere to cancel the order. They posted a phone number and that number doesn’t go anywhere but try to sell you something that’s not even a dog product. I am not satisfied with the product and have sent several emails, but so far they’re not willing to let me return what I did not order and credit the amount of money they charged me. Just sent another email will wait and see how they respond. Will be contacting my bank. I would advise to be very careful if you deal with this company.
24 septembre 2026
Avis spontané
Réponse de The Paw Parent
I'm truly sorry to read this, and I completely understand how upsetting it is to see charges you didn't expect. That's never the experience we want anyone to have 🙏
I do want to mention that we don't offer phone support at all, only email, so the number you reached is not connected to us in any way. I'm sorry that added to the frustration.
I'd really like to look into your order personally and see exactly what happened with the subscription and quantity. If you could reply to your latest email or reach out to our support email with your order number and mention this review, I'll make sure it gets my direct attention so we can do our utmost best to help.
Wesley, The Paw Parent
I only wanted powder and vest
I only wanted powder and vest. I hate when I have to change and order more. I don’t even know my total cost now. This would be outlawed. I feel taken advantage of. Shame on you!
24 septembre 2026
Avis spontané
Réponse de The Paw Parent
I'm really sorry you felt taken advantage of, that is the last thing we ever want for anyone who trusts us with their pup 🙏 Not knowing your total and feeling like your order changed without your say is genuinely frustrating, and I hear you.
I'd love the chance to go over your order with you personally so you can see exactly what was placed and what you were charged. Please reach out to our support email with your order number and mention this review, and I'll give it my direct attention so we can do our utmost best to help.
Wesley, The Paw Parent
My dog disliked it and I have been…
My dog disliked it and I have been trying to contact the product through email, as the phone number provided on the website is not working, you either get a busy signal or automatically disconnects. I have 4 jars and have no idea who to send it back to for a refund! I had to put a stop payment through my bank! I did not subscribe and only purchased one jar to try! Absolutely ridiculous!
1 septembre 2026
Avis spontané
Réponse de The Paw Parent
I'm so sorry about all of this, and I completely understand your frustration. Ending up with four jars when you only meant to try one, and then struggling to reach anyone, is a really stressful experience 🙏
Just so you know, we don't offer phone support at all, only email, so that number isn't connected to us. I'm sorry it sent you in circles. Please hold onto the jars for now rather than shipping them anywhere, and reach out to our support email with your order number and a mention of this review. I'll personally look into what happened with your order so we can do our utmost best to help.
Wesley, The Paw Parent
This company will sign you up for a…
This company will sign you up for a subscription without your consent and charge your cc on file from previous order. I was so excited to try the supplements for my dog and would have likely continued to order. Unfortunately, now they have sent me 3 orders when I only wanted 1 and consented to pay for 1! I will now have to order this off Amazon because will not support a business who refuses to protect their customers cc data and info!
23 septembre 2026
Avis spontané
Réponse de The Paw Parent
I'm really sorry, this is not how we ever want someone's first experience with us to go, especially when you were excited to try it for your pup 🙏 Receiving three orders when you only agreed to one would upset anyone, and your concern about your card being charged is completely valid.
If you do decide to order through Amazon, we do have an official Amazon store, so you'll still be getting the same product made right here in Cheyenne, Wyoming. In the meantime, I'd really like to look into your account and these orders personally. Please reach out to our support email with your order details and mention this review so we can do our utmost best to help.
Wesley, The Paw Parent
REFUND FOR ITEMS I DID NOT ORDER.
THE PHONE NUMBER THAT IS SHOWN IS ON A CONSTANT BUSY.
THEY TOOK $192.85 FOR A PRODUCT I DID NOT ORDER AND I HAVE TRIED NUMEROUS TIME TO REACH ANYONE TO NO AVAIL.
MY DOGS DO NOT HAVE HEART PROBLEMS, THIS IS THE PRODUCT THEY SENT.
PLEASE HAVE SOMEONE CONTACT ME OR GIVE ME MY MONEY BACK.
21 août 2026
Avis spontané
Réponse de The Paw Parent
Thank you for sharing this, and we're truly sorry to hear about the trouble reaching us and the charge for a product your dogs didn't need. We understand how frustrating and worrying this has been.
Please reach out to our support email with your order details so we can look into this closely and do our utmost best to help.
Still pretty young
Still pretty young, but wanted to give it to her to prevent any kind IVDD and her
22 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for this, being proactive about preventing IVDD while she's still young is such a smart and caring move. We're honored to be part of keeping her healthy 🐾❤️
I rescued 2 frenchies with IVDD
I rescued 2 frenchies with IVDD. they both were dragging their back legs. the 2yr old girl is now pushing up on her back legs to eat and stand. She is not out of the woods yet but there s great progress. The 4 yr old boy has been like this longer but I am not ready to call it quits yet. I just opened my 501c3 and feel this product will be a blessing in my arsenal to help the future dogs i will be helping. Please let me knoiw if there is anything you feel may help my 2 IVDD babies going forward. Thank you again.
1 août 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for sharing this, and for the incredible work you're doing rescuing these two babies. Seeing your 2 year old girl pushing up on her back legs to eat and stand is such meaningful progress, and we love that you're not giving up on your boy either, every bit of that determination matters.
Congratulations on opening your 501c3 too, what a beautiful mission, and we're honored this could be part of your arsenal for helping future dogs.
For guidance specific to their IVDD recovery, please reach out to our support email so we can do our utmost best to help with next steps for your two 🐾❤️
I am seeing results a little better so…
I am seeing results a little better so I have 1-1/2 jars left so I will let you know if he keeps improving and will order than Robert Erb
22 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for this, Robert, glad to hear you're already seeing a bit better results! We're looking forward to hearing how he continues to do 🐾
THEY KEEP CHARGING YOUR CREDIT CARD
Dog passed away 3 weeks after purchasing product. Notified the Paw Parent, said the were sorry and gave me a partial refund but could not accept a return of unopened product. I ordered 6 months worth for a better price. They also said they cancelled the auto subscription. THEY DO NOT CANCEL AUTO SUBSCRIPTION, it is a scam they just charged my credit card again! They apologize and say they will cancel your subscription but never do, going through the dispute process now. Last time I purchase anything from an on line ad.
18 septembre 2026
Avis spontané
Réponse de The Paw Parent
We're so deeply sorry for the loss of your dog, and we're sorry too that on top of that, you've had to deal with a subscription that wasn't cancelled the way it should have been. That's an incredibly difficult thing to be dealing with all at once.
Please reach out to our support email with your account details so we can look into this closely and do our utmost best to help get it properly resolved.
The company has been very great to work…
The company has been very great to work with. I had a situation with my bank, where they asked me to cancel all my recurring autopays and pawparent
Complied without any problem. We’re only on our third week but my dogs enjoy the taste of this powder. It kind of surprised me because they dry food and I thought they wouldn’t want powder on top of dry food but they like it so they eat it. I do add some water every now and then because it is powder after all and sometimes they cough a little. I feel good giving this to my dogs and they seem to enjoy it. I haven’t seen any major changes yet, but that’s typical considering I haven’t been given it to them for that long.
1 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for this, we're so glad to hear the team could make cancelling those autopays easy for you when your bank needed that.
It's great to hear your dogs are taking to the powder so well too, even mixed with dry food! And you're right, three weeks in is still early, results typically take about 2 to 3 months of daily use, so there may be more good changes ahead 🐾
Jasper
Jasper, my blonde lab cross, was having difficulty getting up on his right front leg. Limping when he first got up. He still does every once, and awhile, it has only been three weeks on the medication. He is back being his playful self. And he actually jumped on my bed . Which he hasn't done in over a month. I was so shocked to see him jump up. Thank you for caring and developing this product.
21 septembre 2026
Avis spontané
Réponse de The Paw Parent
Thank you so much for sharing this, we're so thrilled to hear about Jasper! Seeing him jump on the bed after over a month of not being able to must have been such a special moment.
Three weeks in and already back to his playful self, with just the occasional limp, is wonderful progress. Thank you for trusting us to be part of his journey 🐾❤️
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