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Réponse de ThePerfumeSampler

12 juil. 2026

Hi Jim,
Your order was scanned by Royalmail on 7th July and your items were delivered on 10th July. Royalmail does not work over the weekend and we take 2 working days to prepare your sample and ship. Even though we send all our order through 48 hours tracked service, Royalmail could take more time to deliver. This is why we give tracking number so you can check the whereabouts of your order. Now that you have received your order, we request you to reassess your 3 star rating. Anything below 5 star affects our business. Thanks.

- The Perfume Sampler Team

Réponse de ThePerfumeSampler

10 juil. 2026

Hi Chris,

Thank you for your feedback. We're sorry that your order took longer than expected to arrive.

Your order was dispatched promptly on 2nd July using Royal Mail Tracked 48, our standard tracked delivery service. Unfortunately, due to staffing shortages at Royal Mail's Brinklow Distribution Centre, your parcel wasn't processed there until 7th July and is expected to be delivered by 10th July.

Although Royal Mail Tracked 48 is a fully tracked service, delivery times can occasionally be affected by operational delays, the destination, the number of distribution centres a parcel passes through, and the fact that Royal Mail does not process mail in the same way over weekends.

We completely understand how frustrating delivery delays can be. If you had contacted us via our live chat or email before leaving your review, we would have been more than happy to investigate the tracking, explain the delay, and keep you updated throughout.

We hope you'll be pleased with your order once it arrives, and if you feel our service deserves it, we'd be very grateful if you would consider updating your review, as it makes a significant difference to a small independent business like ours.

Thank you for your understanding and support.

— The Perfume Sampler Team 🌸

Réponse de ThePerfumeSampler

Actualisé le 1 sept. 2026

NOT RELEVANT Review
Customer received items within a week of dispatch (from UK to Netherlands).

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Date:01/09/2026
Hi Ibrahim,
Your order was shipped on 5th July from United Kingdom and was delivered on 11th July in Netherlands. As per our policies International shipping could take weeks for delivery, however you order was delivered within a week. So we are marking this review as NOT RELEVANT.

-The Perfume Sampler
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Date: 10/07/2026
Hi Ibrahim,
Thank you for your feedback. We're sorry to hear your order hasn't arrived yet and that you're disappointed with the delay.

We dispatch all orders promptly using Royal Mail Tracked 48, but unfortunately delays can sometimes occur within Royal Mail's network and Netherlands Postal Service. Once a parcel has been dispatched, we rely on the carrier for the final delivery.

We're always happy to investigate delayed parcels, so please contact us via support@theperfumesampler.com or our live chat and we'll be happy to check the tracking and assist you.

We hope your order arrives shortly and that you'll consider updating your review afterwards. Your satisfaction is very important to us.

— The Perfume Sampler Team 🌸

Réponse de ThePerfumeSampler

17 juin 2026

Hi Nqwe,

Thank you for your feedback and for your kind words about our service. We’re pleased to hear that you had a positive experience with us.

We’re sorry to hear that Louis Vuitton Imagination wasn’t to your personal taste. Fragrance is incredibly subjective, and even some of the most popular and highly regarded scents may not suit everyone’s preferences — which is exactly why sampling before investing in a full bottle can be so valuable.

We’re glad we could help you discover this before committing to a full-size bottle. We’d be more than happy to recommend other fragrances based on the scents you do enjoy, so please feel free to reach out to us via our live chat or email at support@theperfumesampler.com.

Thank you again for your support, and we hope to help you find your perfect fragrance soon!

— The Perfume Sampler Team 🌸

Réponse de ThePerfumeSampler

17 juin 2026

Hi Marie,

Thank you so much for your feedback and for your kind words about our concept and products. We’re delighted to hear that you appreciate the opportunity to try larger samples before committing to a full bottle — that’s exactly why The Perfume Sampler was created.

We’re sorry to hear that the delivery speed did not meet your expectations. We always aim to dispatch orders within 24 hours as per our shipping policy, but unfortunately delays can occasionally occur with our delivery partners (Royalmail), especially during busy periods or due to ongoing strike action.

Your feedback is incredibly valuable to us, and we are continuously looking at ways to improve our service from order to delivery. We truly appreciate your support and hope your next experience with us will be worthy of a 5⭐ review.

Thank you again for choosing The Perfume Sampler — we look forward to helping you discover more amazing fragrances soon!

— The Perfume Sampler Team 🌸