ThePinGurus Avis 

I have ordered several times from this company. I am currently editing my review at the request of Ben from the pinzone. He contacted me after I posted a review of my most recent experience with The Pinzone. I am giving them an opportunity to fix the problems I have experienced. I will give them until July 21 2021 to complete and ship my order (a time line chosen by Ben). If they do not meet their promises, I will be reposting my original review. If they meet the deadline and fix the previous issues, I will edit this review again.

ORIGINAL POST:
I have ordered several times from this company. Usually the products are nice. I placed an order in October 2020. Before placing the order the proof had a letter spacing issue. I brought a letter spacing issue to their attention before placing my order. I was assured the spacing issue would not be present on my completed product. I was told it was a online program issue and I had nothing to worry about. When I received my order the spacing issue was present on my pins. I informed them of the problem. The issue makes one word look like two words because of the spacing problem. After much debate they agreed to redo my pins. I was told on many different occasions my pin were being reproduced. They informed me they were redoing my pins back around Christmas 2020. I originally ordered 300 pins at a cost of nearly $1000.00. Since they agreed to reproduce my pins to the proper specifications I have had extremely poor communication. I have been strung along for more than 6 months with promises that my pins were being reproduced. I tried often to communicate with Ben about the status of my order. I just kept getting excuse after excuse of why it was taking so long to complete my order. That is if he responded to my emails at all. I was told they had to completely reinvent to process of producing my pins. I gave them the benefit of the doubt more than a few times. I was also told on several occasions that my pins were being polished and packaged. The communication process with Ben is horrible and I was lied to on multiple occasions. I was suppose to have my pins by mid June (more than 7 months from my original order date). They failed to provide me with my order. I still have not received my order to this date. They have also completely stopped communicating with me. They haven’t responded to any of my emails for over a month now. I requested a refund or my pins. They are completely ignoring me at this point. Basically they have stolen almost $1000 from my non profit organization by not providing the product I ordered. Do not do business with this company. They are horrible at customer service. Find another company to produce your products. They lied, mislead me and still have not provided my order yet. Completely unprofessional company, especially Ben.

Update:

Ben did not deliver on his promises once again. I did not receive my order by the deadline picked by Ben. I did finally received my replacement order a couple weeks after the agreed upon deadline. Unfortunately the product I received was not done to the specifications agreed upon. The replacement order is very good quality. But the size was incorrect. They were 1/4 inch wider than the were suppose to be and they were suppose to have a slight curve to them (they are firefighter badges). They were not curved, they are flat. I have given Ben multiple opportunities to make things right. I have given them the benefit of the doubt multiple times. They have failed miserably. Do not use this company. The consistently lie and have the worst customer service. I originally planned on doing a lot of repeat business with this company. But the experience I have had forced me to find a better more professional vendor.

Ben with The Pin Zone has been amazing to work with on designing my team's pins for our World Series. They have been quick and efficient! We will definitely do business with them again!!

I received the pins today and they are superior quality. I will be happy to distribute these to our donors! Thank you for your help Ben. I appreciate your good service.

We love ThePinZone! They are always fast and reliable. They also make sure you get exactly what you want before they make it

Very happy with the price and quality! Will be back for more in the future.

2nd review. 1st review found below...

Company promised to make up for the their lack of customer service and poor turn-around from my first order; however, the process seemed just as bad the 2nd time around. Communication was poor as it took days waiting for a follow up. I reached out to ask about tracking 3 weeks ago and have not received any response back as to where my current order is. I gave them another chance, but I was fooled to believe I could trust them as business partners. Writing a review seems to be the only way to really get their attention.

1st review that was asked to be deleted by them last year:

"I ordered back in July and at the time they were very responsive to my e-mails and had a proposed delivery time in mid Aug. Once I submitted my order, communication became sparse and my order has still not been fulfilled (currently 8 Sep 2020). I reached out multiple times and got responses claiming my package was being packed, but I have yet to receive a tracking number weeks later. Extremely disappointed with the lack of communication, customer service and overall professionalism. This seems to be a trend as their is a similar situation which occurred earlier this year on March 9, 2020."

Love everything I’ve ever ordered! I find myself looking for any and all excuses to order more!

Customer service was top notch! Thanks guys!

An absolute pleasure to work with! Excellent support. The final product is outstanding!

We worked with Ben, who did a great job from start to finish. He provided us with proofs with an excellent turnaround time, as we were on a bit of a time crunch. When the pins came in, they were great quality, but they did have a misprint. We reached out to him and Ben got back to us immediately the next morning and provided a solution we are very happy with. Superb customer service from Ben and The Pin Zone! Definitely will continue to order with them!

Whenever I have questions or want status updates, they are quick to respond! All the pins I’ve ordered have come out amazing and I trust them to execute all my ideas :) 10/10 would recommend

The pins that I ordered were beautiful and came in in a timely manner.

The initial process was delightful, very polite and the graphics were designed well. The prices are higher than advertised on your website and the turn around time is 2 weeks beyond what was quoted. Product itself is AMAZING!

Spectacular pins!!! Ben & Chase were supper helpful. I will be working with them again and highly recommend.

Lovely pins! I found the ordering process to be much easier than previous vendors. Also Ben & Ross were expectantly helpful!

Fast turnaround,quality pins and amazing communication

Ordering was very easy and simple to understand, but the final product, 10 out of my 25 pins had printing issues, lines were lost and there were a lot of overlapping colors. So only 15 were in condition to sell in my shop. They fulfilled all of my requests but the quality was somewhat lost due to printing issues. I love my pins and I know filling issues can happen, but 40% of my total pins had very noticeable issues that weren’t suitable for my shop, and small business.

Happy with the outcome! Looking forward to working within them again in the next few weeks.

Excellent product are very well made. Great for events would definitely choose them again

Hands down some of the best people around. At some points support slows down but still always responsive. And my pins arrived on time with by far the closet color match I have ever seen!