ThePinGurus Avis 

EDIT: Eventually got product. Obviously more understanding given current circumstance... My feedback still remains that the communication could have been better. Now that they got the product out they have improved a lot. Hope they learned the lesson of more communication but I also understand how stressful it must have been. Upgrading to 3 stars as their product overall was good.

EDIT: They have gotten back in touch with me and are sending me my order soon. Will update once I receive it.

They took my money and never sent me an order. I can't get in contact with them or get a refund. While they were responsive at first... they seem to be a scam. Do NOT work with them.

I will edit this if things change but I'm not hopeful.

Ordered pins for my company and never received them. At first, the person who contacted me (Ben) was very responsive. However, he became less and less responsive as time went by, and I should have noticed the red flags but I needed to reach my deadline so I ignored them. Purchased the pins and paid extra for faster shipping, but there were absolutely no updates after the order confirmation. After days of trying to email and call for an update (with no response), I decided to cancel my order. I still haven't received any response, and it's been weeks.

The Pin Zone is by far the best pin company that I have spoken to and purchased from. Someone was in touch with me the same day that I sent my inquiry in and I had a talented graphic designer creating the exact pin design that I wanted. Truly a great company and will purchase from them again.

Business Closed? We placed an order at the end of January to be delivered Feb.20,2020. It is Feb 21, 2020 and no pins Can not reach anyone by phone or email. All voice mail boxes are full. Paid for Pins we did not get.

Beautiful pins packaged nicely and came quickly. Excellent customer service. First time customer.

I am so impressed with the level of service and was WOWed by the quality and the detail of the pins!

Friendly service and prompt proofing resulted in our rush order being delivered several days earlier than expected and with quality that exceeded our expectations.

Second time doing business, and a job well done....

PinZone put forward incredible attention to our very tight timeline, including extensive communication with us and their shipping partner in order to meet our deadline. We had a very very tight fabrication and delivery window and they followed through exactly as promised. They were super professional and fully committed to our needs. I was extremely impressed!

When I was giving up hope for lapel pins for our event, I contacted The Pin Zone and Ben went the extra mile for us and overcame many obstacles to get them done! Thank you so much!
I made sure that all of our sales/promo/marketing people are aware of our great experience with you and your team! We are so excited with how they turned out and that they arrived within plenty of time!

To be honest, I was a little skeptical on associating with this company, due to it not having a lot of reviews. I'll save you the time and effort of finding an amazing pin company to do the job.

I ordered 50, hard enamel pins for $137.50, which apparently had no taxes or shipping additional! I'm an artist who decided to make pins inspired by a video game to sell them for my Anime + Fandom Club.

I was overjoyed when I received my pins today. The shipping was AMAZINGLY quick, considering it was coming from China and apparently free, taking about 3 or 4 days tops. Essentially, less than a week.

Before I received the pins, I was advertising them to my peers, who were hesitant on spending the usual amount of money for hard enamel pins (they weren't really "pin" or "fandom" people, per se), but the second I showed them off, they were delighted by the quality! I'm pretty sure they'll considering buying from me.

I saw no scratches or marks, and the colors were great! Of course, they had to alter my design a bit considering the size of the pin.

The only complaint I can give, however, is that some of the pins' backings are a little bit tilted or crooked, but it's not really noticeable.

Also, the person who helped me, Ben, was extremely patient and considerate with my school and me! Through a month-long process, and several, several pieces of paperwork between the three of us, we finally managed to manufacture the pins we needed! This just goes to show how accommodating they are!

Tl;dr: I'm a high school student/artist (in California) that runs an Anime/Fandom Club, ordered 50 hard enamel pins, the customer service slapped, the shipping was very fast, the price was great, and I would definitely work with them again in the future!

Ben was very attentive and helped me out all along the way. The pins turned out great!

Great communication, friendly service, and awesome pins! Highly recommend!

Ben @ the pin zone

The pins are excellent and a real hit among our group! They were exactly what we were looking for. The whole process from design to delivery was easy. Thank You ThePinZone

Amazing service pins turned our great for our organization

One of the best pin sites all around! Bought some pins for my baseball team and its high quality!

Great! I would definitely recommend and use again!