I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand... Voir plus
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Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to spea... Voir plus
Ordered both the blanket and cover but was Only sent the cover, which came in a damaged envelope. Contacting customer services is a real pain and so far they seem convinced I should receive the blanke... Voir plus
Maybe a good product. I don’t know. It was too heavy to lift from the box!! I have asked the company to accept return and pay return costs. They have refused pointing to their terms and conditions!! I... Voir plus
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Service de santé mentale
- Clinique du sommeil
Informations provenant de diverses sources externes
The UK's BEST weighted blanket for stress, anxiety & sleep.
Coordonnées de contact
Royaume-Uni
- therapybrand.co.uk
2,9
Moyen
217 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Good quality
13 février 2022
Weighted Blanket Cover
I bought a weighted blankie cover and it is absolutely gorgeous. I had a small issue which was resolved immediately - so great product and great customer service: 100% recommend.
1 février 2022
Réponse de Therapy Blanket
Thank you for your lovely review, Prof Cecily! We're glad that you are enjoying your purchase from Therapy. 😊
If you buy this blanket the continually…
If you buy this blanket they continually nag and bother you to review it even though you ticked the box not to be pestered.
I haven't even opened the box to look at it yet because its a Christmas gift.
All i'll say is praise the lord it was sent with DPD and not hermes, came in a timely manner. I did enquire prior to purchase but did not receive a reply, no telephone number either on the website........
10 décembre 2021
Réponse de Therapy Blanket
Hi Jack, we are very particular when it comes to quality and our customers' voice are our guide in making sure both our products and customer service are always superb! Apologies for the emails, we will look into this to make sure we're sending just the right amount of emails out.
On the other hand, we make sure to respond as soon as we can, usually within 24-48 hours for contacts via email and social media. We'd love to assist you further! For any help needed, please contact us at support@therapybrand.co.uk.
This did not disappoint
This did not disappoint! The cover is lush and the weighted bit seems well made. Delivery so quick and packaged well.
8 décembre 2021
Love this product
Love this product bought 3 ! Converted my husband to try it and he sleeps like a baby !
4 décembre 2021
These are just amazing
These are just amazing. I have had problems sleeping for years, but since I have been using this therapy blanket, I have slept so much better.
This blanket is very warm and comforting .I'm in a 350-year-old house, so that is certainly a bonus.
I love the free cover, which is very luxurious.
I know these are a little pricey, but in my opinion, it is so worth it. It is an investment; after all, a good night's sleep is priceless.
I thoroughly recommend this blanket.
4 décembre 2021
Great product, great service
fast delivery. great product. got a great deal on black Friday. very happy with this. warm, relaxing and it has fully replaced my regular duvet.
4 décembre 2021
I received my blanket in two days of…mrs
I received my blanket in two days of purchasing it customer service was absolutely brilliant would highly recommend and the blanket it’s self is just beyond all my expectations
1 décembre 2021
Best. Purchase. Ever.
Honestly the best thing I’ve ever bought. Super easy to put together & I’ve had the best nights sleep ever since - would definitely recommend!!
24 novembre 2021
Hasn’t helped with sleep. Okay quality - quite a few loose threads. Quick delivery
Shipping was quick. However the blankets quality for the price is pretty poor. I would not expect a blanket for over £100 to have loose threads everywhere . The item also hasn’t helped me sleep at all which was the reason for purchase, I have actually found I have slept worse. Therefore that along with the quality is the reason for the poor rating.
14 novembre 2021
Réponse de Therapy Blanket
Hi Max, we're so sorry that the product has not been very helpful to you. While it works incredibly to most, we understand that results may vary as each customer is unique and preferences differ. We welcome returns, exchange and also replacements as needed.
We'd love to assist you further and turn this experience around! Please message our team at support@therapybrand.co.uk and one of our team should help further.
Absolutely fantastic blanket
Absolutely fantastic blanket. Have slept so well since my purchase
7 novembre 2021
Just too small
Too small to cover two average sized people so can’t even test benefits adequately. Such a shame. Not sure whether to buy another so we have one each or send original back.
7 novembre 2021
Réponse de Therapy Blanket
Hi VEC, we're sorry to know that you find the blanket too small for sharing! The blanket can be shared but may be small for some. Weighted blankets are best designed for individual use to enjoy its full benefit; these are smaller than our usual duvets as it is intended to be on top of the body instead of falling on the sides. We want to make sure you are able to enjoy your blanket and you are welcome for either an exchange or return. Please contact our support team and we will make sure to assist you immediately and turn your experience around. You may email us at support@therapybrand.co.uk.
Réponse de Therapy Blanket
You are very much welcome, Liz, and we are grateful to be a part of your home! 💖
Looked nothing like the picture
Looked nothing like the picture . Really dissatisfied with this product . Scam !
25 octobre 2021
Réponse de Therapy Blanket
Hi Jj, we're so sorry to hear that your purchase hasn't met your expectation. Our goal is to make sure that our customers are happy and satisfied with their purchases from us. Let us help you turn this experience around! One of our support team will contact you to help exchange or return the items and assist you accordingly.
Came on time great product
24 octobre 2021
Réponse de Therapy Blanket
Hi Andrew, we're very thrilled to hear this! Thank you for choosing Therapy. 😊
Great product and excellent customer…
Great product and excellent customer service. Rosie was very helpful with a couple of problems and rectified things straight away.
16 octobre 2021
Great customer service and pride in…
Great customer service and pride in their products and their quailty is of a high standard. I'm autistic and love the weighted blanket, can't bear to sleep without it now.
16 octobre 2021
Very nice eye mask,but takes getting…
Very nice eye mask,but takes getting used to as it is weighted.
13 octobre 2021
Amazing blanket 😍
9 octobre 2021
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