The Rattan Company Avis 

546
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely brilliant company and superb quality bar stools they look amazing! I was really pleased with how sturdy and well built they are. The soft feet bases really protect my LVT floor. Great commu... Voir plus

Noté 5 sur 5 étoiles

We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Voir plus

Noté 5 sur 5 étoiles

I bought the rattan walnut colour chairs and they look amazing. Thank you for the quick and safe delivery !!

Noté 4 sur 5 étoiles

We had an overall positive experience with The Rattan Company. We bought the Wooden Slatted Bench Coffee Table and very happy with the quality. It was slightly wobbly on the first day but then evened... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Fournisseur de tabourets de bar
  4. Magasin de meubles de chambre à coucher
  5. Magasin de meubles de salon
  6. Magasin de mobilier en rotin

À propos de The Rattan Company

Écrit par l'entreprise

The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
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Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

546 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(546)

42 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Product

Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed.
I only found out that due to a family holiday, order would be delayed, when I chased the order up!
Worth the wait, but communication could have been better

20 février 2026
Logo de The Rattan Company

Réponse de The Rattan Company

Thank you for your feedback. We are pleased to hear you are happy with the items received. Apologies for the delay and we will aim to improve on communication on delays in the future for our customers.

Noté 5 sur 5 étoiles

Amazing service

Amazing service - ordered on Saturday and my delivery was Tuesday. Plus the rattan bedhead is perfect, just what I wanted.

9 février 2026
Noté 2 sur 5 étoiles

We ordered a moses basket as…

We ordered a moses basket as illustrated. The photo included two pompoms, one beige, one black fixed to the side of the basket. The basket was delivered without the pompoms. We have been forced to pay extra for them. As they were illustrated in the photo, along with the price they could reasonably be assumed included in the price.

21 janvier 2026
Logo de The Rattan Company

Réponse de The Rattan Company

I am sorry to hear this is how you feel. I would like to point out that our product description is very clear (when read) and there are also photos without the pompoms in. Here is what our description states

"All Moses Baskets come without pompoms and tassels as standard but If you would like to customise your basket please select from the Customise menu and take a look at the colour wheel picture to help choose the colours. Please select N/A if you are not wanting to customise your basket."

My baskets are very fairly priced for a handmade piece and the price includes a mattress and basket liner. Not all customers want pompoms so we have these as an add on which is clearly stated in the above.

I did not force you to pay for anything I helped sort out the situation and allowed you to purchase the items you had not purchased in the first place due to not reading the information provided. Your error took me significant time to correct which most would be grateful for.

If you are considering purchasing from us and you are reading this I would suggest that you make sure to read all information provided and if you have any concerns on an order we will always be back in touch promptly to help rectify the situation.

Noté 1 sur 5 étoiles

Cultural appropriation in 2026

I was looking to buy their items but they described their Carlsen 25 Lounger as "exuding Scandi design" and "Nordic style chair". Last I checked rattan is native to and grown in Southeast and South Asia and has been used for furniture in those parts of the world far longer than the West. The exact style of chair has been used in Asia for the longest time.

In 2026 I cannot believe companies are still appropriating other cultures like this. Give homage to the cultures these designs are ACTUALLY from. This is a South East Asian style chair NOT Nordic.

I will be giving my money to the Bali Concept who although run by Brits, rightfully give credit to the part of the world where rattan is both grown and used for everyday furniture.

2 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Tobias chair in antique brown

I was pleased to get an email to tell me that the Tobias chair was back in stock! It was easy to order and delivered in 3 days. It came well packaged and was easy to put the legs on. It looks great and goes well with my Java bar stools, really good quality. What a great company.

21 janvier 2026
Noté 5 sur 5 étoiles

Great quality

Great quality and very easy to assemble
Arrived quickly and good communication

1 décembre 2025
Noté 5 sur 5 étoiles

Fantastic products and even better…

Fantastic products and even better customer service, I have recently bought 4 rattan chairs which are great, but there were just a couple of small issues with them, I contacted customer service and Lucinda got back to me straight away and had my issues resolved, I highly recommend this company for their great products and great customer service. Thanks!

30 octobre 2025

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