Absolutely brilliant company and superb quality bar stools they look amazing! I was really pleased with how sturdy and well built they are. The soft feet bases really protect my LVT floor. Great commu... Voir plus
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We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Voir plus
I bought the rattan walnut colour chairs and they look amazing. Thank you for the quick and safe delivery !!
We had an overall positive experience with The Rattan Company. We bought the Wooden Slatted Bench Coffee Table and very happy with the quality. It was slightly wobbly on the first day but then evened... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fournisseur de tabourets de bar
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de mobilier en rotin
À propos de The Rattan Company
Écrit par l'entreprise
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Coordonnées de contact
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, Royaume-Uni
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4,6
Excellent
546 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Lovely lampshade but much heavier than…
Lovely lampshade but much heavier than I expected. Arrived quickly.
23 octobre 2025
Warning: FAULTY CHILDREN’S PRODUCTS
Warning:
The children’s products are unsafe and potentially very dangerous.
I reached out immediately for a refund and didn’t received it. This company sold two faulty products which they admitted to. I was instructed to return the items (a large bench and mirror) which was very costly to do and therefore I decided to drive to their warehouse.
I left the items there as they were not “working” at the time. After a week of pleading with Lucinda and Charlie, I finally received a refund for the bench. However, a whole year and a half has gone by and they still won’t refund the mirror. They have stolen £49.99 from me.
Very poor customer service and no accountability.
Always verify product safety and refund reliability before purchasing, especially from this company!
I would strongly advise others to avoid this company!
1 novembre 2025
Avis spontané
Réponse de The Rattan Company
For those that are reading this I will fill you in from our side.
This customer bought a Sale / seconds item at a reduced price with a full description and images of the faults along with a mirror.
She then emailed to complain about the same faults that were listed. We advised that she could return but at her own expense or we could replace with a new item however she would need to pay the difference between the seconds price and the new price. We did not admit anything, in fact we informed the customer this was due to her not reading the listing fully and not looking at the images provided. The customer also only spoke about 1 item which was the sale item, there was nothing wrong with the other item and no mention of this. The customer was within her rights to return the other item within a 28 day period, in its packaging, which was not done.
She said she'd return the bench but then a few months later got in touch to say she had had terrible difficulty returning because of the delivery companies and she also didn't have the box to return the item.
Over a year later this customer came back to us and wanted to drop the item back to our warehouse in person. I told the customer I will stand by what I had originally offered, to refund for the one item previously spoken about. I did at that point inform her that the other item, which had not been reported as faulty, was not going to be eligible for a refund because the customer had used it for over a year.
We are a small, family run business so my partner and I can not be at the warehouse all day every day and a lot of work is done around our family life from home.
The customer left the bench and the item which I had clearly told her was not going to be refunded. The items had been ripped apart and tampered with badly, which is not how they had been sent out to her. The items were not in any packaging at all and were returned over a year after purchasing!
I am sorry this has happened but all was set out very clear and very fair from the point of her original purchase. If this customer wants her used mirror she is welcome to collect it at any point, the fact it is in our warehouse is not our fault and it is not resalable in anyway so is still here for her if she wishes to have it back.
We have operated well within the legal requirements and actually gone beyond this in refunding money over a year after purchase for an item which has been broken by the customer and which had been sold at a reduced price.
In terms of the customer service we have responded to all messages and never once been rude to this customer.
If there is a fault with an item that is sold at full price we always organise either a refund or an exchange so future customers do not need to worry and can see this from all of our other reviews.
So happy with my rattan stools
So happy with my rattan stools. They look amazing!
Quick delivery and packaged perfectly for transit.
I would highly recommend The Rattan Company.
9 octobre 2025
Excellent barstools
Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable.
Fast, efficient service
Would recommend both product and company
29 septembre 2025
Amazing service and amazing product im…
Amazing service and amazing product im absolutely in love. Quick smooth delivery and worth every penny. Thankyou x
2 octobre 2025
Very friendly staff all round and beautifully made furniture.
Excellent service and advice in the shop and delivery was perfect too.
8 octobre 2025
Amazing stand fits the moses basket I'm…
Amazing stand fits the moses basket I'm crocheting for my wee granddaughter. Just perfect
Easy to build as well.
14 septembre 2025
Great product
Great product, delivered quickly.
Satisfied customer. Would recommend and buy from them again.
18 septembre 2025
Very happy with the Java stools
Very happy with the Java stools. Look great, and they're sturdy. Communication was also very good.
3 septembre 2025
Excellent product at a great price and…
Excellent product at a great price and delivery was swift ! Would definitely recommmend.
8 septembre 2025
Great purchase of Komodo stools.
Great purchase of Komodo stools.
I did a lot of shopping around for stools and
Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy.
They order went smooth and so did delivery, they stools were very well packaged.
8 août 2025
Lovley headboard so perfect fitting for…
Lovley headboard so perfect fitting for my double
Going to order more items online to go with the ratton headboard
Fast delivery
11 août 2025
Beautiful bar stools
Beautiful bar stools. Exactly what I wanted. Fantastic quality. easy to assemble. Brought one and then had to get another.
8 août 2025
Great bar chairs for our kitchen
Chairs arrived super quickly well packed and so easy to put together. All communications good.
11 août 2025
Lovely item
Lovely item , unfortunately didn’t fit our space so had to get a return processed. This was a bit expensive and had to sort out myself as they don’t have a return system of their own.
28 juillet 2025
Good information on the product
Good information on the product. Speedy response to my online order and regular updates re delivery.
Very protective packaging.
7 juillet 2025
Quality products and furniture
We had an overall positive experience with The Rattan Company. We bought the Wooden Slatted Bench Coffee Table and very happy with the quality. It was slightly wobbly on the first day but then evened itself out. Reason for four stars was the delivery - despite providing the correct address at check-out, it was incorrectly sent to another address which caused delays. Customer service replies were quick to resolve. Would recommend this company.
26 juin 2025
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