The Sweets Hub Avis 

I rarely leave negative reviews, but I feel it's important to share my experience.

I placed a large order with The Sweets Hub in January. Due to communication issues on both sides, the order never progressed and I later requested that it be cancelled. The company agreed to process a refund (less the agreed payment processing fee), which I accepted.

On 1 August I was told the refund would be processed manually because of the age of the order. I completely understood that this might take longer than normal.

My disappointment is that, despite following up to ask for an estimated timescale, I have now waited almost three weeks without receiving either the refund or any indication of when it will be processed.

A delay is one thing; a lack of communication is another. As things stand, I've had to speak to my bank about commencing the chargeback process, which I'd much rather have avoided.

If the refund is processed promptly, I'll happily update this review to reflect that.

Great people to deal with. Trustworthy

I've been waiting 9 days for my order. Tried phoning and messaging but nobody answers. Beware

What an awful experience.
You'll be hard pushed to find a worse outfit than this lot.
Selling close to best before date goods.
Disgusting

Dreadful place, a box of chocolate bars arrived damaged, their chat "associate" said that there is no problem as it didn't affect the edibility.

Absolute joke. Not a clue about customer service or the consumer rights act.
Amateurs

i ordered 36 kinder suprise eggs for easter gifts for a local charity and when they came 10 were destroyed i contacted the company and nothing, i wanted replacements and still no contact

Very pleased with the order. Delivery was fast and items well packaged.

This is the 1st time I have used The Sweets Hub , I am happy with my purchase , dispatch & delivery was fast , My personal experience with this company was positive 5☆

First time used The Sweets Hub and I am very satisfied, site easy to navigate and very satisfied with prompt service and quick delivery.

My every contact with Sweets Hub has been dealt with promptly and all queries answered swiftly .

As usual the truth is in the middle.

I love the taste of root beer and the brand makes a great tasting drink
I highly recommend the product

Didn’t arrive as quick as I expected, and as I was going away I was worried it’ll turn up when I was away. I messaged them on WhatsApp and they were so helpful! They changed the address for the delivery for me. Very helpful and the chocolate was as I remember it! Thank you!

Ordered a crate of Mountain Dew. Came in no packaging but the original cardboard which was destroyed and every can dented, also two cans had leaked but couldn’t find where from. Contacted company and was told to check terms and conditions and pretty much tough luck. Will never use again.

I was not happy with my delivery, one box of drinks had been taped up before it was sent and two of the cans inside were empty, I unfortunately did not take pictures of this issue so nothing can be done to help

Parcel very slow to arrive, packaged very poorly and contents so damaged that I was unable to give them as a gift which was my intention. Beware to thoroughly read the terms and conditions because they use these as an excuse not to refund or replace. Very poor service, will never use again or recommend.

Postage address was on the actual case of drinks, the cardboard drink case was ripped open and very damaged.
Luckily no issues with the cans of drinks and it's a shame to leave a negative review when it was a good priced item, please actually package items!

Ordered 24 gold red bulls. A few days later I received 24 gold red bulls. Unfortunately all the cans are dented but luckily for me gold red bulls isn’t carbonated so didn’t really matter 9/10 will red bull order again

Sent for a box of dinosaur kinder joy eggs. Received a box of fairies. Complained only to be told they are a gender neutral company and i could not return them. My son does not want fairies. Disgusting

Rubbish reply the picture was off the male toys so o shouldn have been sent those. Dont think pink and blue are gender natural complete cop out to sell things that are not selling.

Fair price and good item, considering how difficult it is to buy in the UK.
However the delivery was just a sticker on the box of cans. No wrapping, no box. As this was a surprise gift for my SO, it was ruined as soon as we opened the door and the delivery driver handed over the box.
The box was also battered and ripped from transport, which again made the gift look in a sorry state.