The Tanning Shop Avis 

Customer Service is practically non-existent ..
BEWARE - make sure you know the expiry date on your package minutes cos they don’t remind you and takes a ton of effort and a wrangle to get them back ..
Such a shame cos generally the staff in the salons I’ve been to (mainly Oxford Circus branch)are so great - shame the higher ups can’t be as customer focused ..

First visit to the Manchester shop and greeted by the lovely Susie, who explained everything and made me feel welcome. Great beds and reasonable pricing😁

Again I had a sunbed booked for a Saturday, @9:20am 27the June at the Twickenham shop. Waited for 30 minutes and the Store didn't open. This is the 3rd or 4th time I've booked a session on a Saturday morning only to waste my time. If the staff can't open the store as advertised then they should open at 11am!!!

I visit the Lincoln branch on a regular basis and the shop and Sunbeds are always spotless and well stocked with cleaning supplies, wipes and eye stickers. The girls there are always welcoming and always up for a giggle, love going in and couldn’t recommend more💗

Emily and Susie are both super helpful and super friendly in the Telford store, always smiling and always offering great service.

Lovely tanning experience, easy to make an account, lovely customer service from the wonderful Leigh-anne in the rugby branch! Thank you :)

I always feel welcomed and supported when I go into the Leeds store. Being a disabled person things like knowing to try and get me onto a bed closer to the entrance, or asking if I need any help opening my lotion, are really something special… thank you to Claire in particular, what a superstar!

Just Visited Tanning Shop for a tanning session and Marilena was absolutely amazing. He helped me choose the best bed that was suitable for me taking in consideration i haven been for a while.
She showed me all the options available when comes to packages available and been incredibly friendly and professional .
Thank you!!

The team at 'Fulham Broadway' are very friendly, the store is well managed (and extremely clean and tidy) by Jayla. She is always welcoming and nothing is too much trouble!

The tanning shop Harrow gives a 5 star experience. The newly refurbished shop is stunning with top of the range beds. The Harrow branch is so clean and the staff are super kind and friendly. I would recommend the Harrow branch to anyone who loves safe tanning and wants that 5 star experience.

Cannot log in despite numerous visits to the shop and several e-mails.
New passwords supplied simply do not work.

Always lovely staff and great sun beds always clean

Friendly staff and Gemma is very welcoming and helpful lovely tanning experience every-time

I am writing to raise a complaint regarding my visit to your tanning salon in Peterborough today.

When I arrived, I greeted the staff member, who I believe is called Macie. From the beginning of the interaction, her attitude was abrupt and unwelcoming. She asked for my name, and I then politely requested to use bed 6, as it is my preferred bed and I have used it before without issue.

However, she responded in a dismissive and argumentative manner, questioning “for what” and stating that all the beds are the same, refusing my request. I calmly explained that I simply prefer that bed and that it has never been a problem in the past. Despite this, she continued to challenge my request before eventually allowing it, but only after unnecessary back-and-forth.

Following this, she told me I was not on the system and abruptly walked away, telling me to sit down. She later returned after cleaning the bed but did not inform me clearly that it was ready. When I asked, she replied briefly. As I proceeded, she then sarcastically said “you’re welcome” in a rude tone.

Overall, I found her behaviour to be unprofessional, dismissive, and unnecessarily confrontational. This made what should have been a straightforward visit quite uncomfortable.

I would appreciate it if this matter could be looked into, and that appropriate steps are taken to ensure better customer service in the future.

Coronation square best tanning shop lovely staff and always so welcoming and clean x

Gemma is amazing behind the desk! Soooo welcoming! Amazing knowledge! Such good beds! Good variety of creams

Excellent tanning beds. Maimed to a high standard. Staff friendly. The manager is excellent always helpful and friendly. Great atmosphere

Lovely staff great beds, shoutout to Molly such a kind helpful soul x

I genuinely love working here 💛

It’s more than just a workplace—it feels like a little family. Our customers aren’t just clients, they become familiar faces we look forward to seeing every day. Building those relationships and having real conversations is such a rewarding part of the job.

We take pride in keeping everything clean, welcoming, and comfortable, so everyone feels at ease the moment they walk in. Whether it’s offering expert advice or just a kind, listening ear, we’re always here to help.

It’s such a positive environment to be part of, and I’m proud to work alongside a team that cares so much and brings such great energy every single day ✨

I have been visiting the tanning shop Oxford street for over 4 months now I started with their red light therapy bed and have taken advantage of their extremely well priced packages especially the membership package they offer which is fantastic I get to use the red light therapy bed every day for 31 days at a fraction of what it would cost me anywhere else and the benefits I’ve seen from feeling more energised to sleeping better to clearer skin complexion faded hyperpigmentation tighter pours hair looking healthier and fuller to better muscle recovery especially after intense workouts is quite frankly magical, red light therapy really works and The tanning shop Oxford street is the place to go for this amazing none invasive treatment the staff are super friendly warm and welcoming it’s like popping round to a friends so lovely, highly professional and extremely knowledgeable of every product in store especially the gorgeous fabulous manager Tracy who I can only refer to as my guardian angel she has guided me through the whole process with such a high attention to detail I feel like a VIP every time I visit I now use there amazing selection of sunbeds and after Tracy’s wonderful years of experience advice had an amazing tan within the first week I couldn’t believe it I would definitely recommend using there sunbed’s if your looking for an all over glowing tan and if your new like I was an unsure ask the fabulous Tracy for advice she knows which bed is right for you how many minutes to do and even which tanning lotion to use for the best results, I look like I’ve been sunbathing on a tropical island an all I’ve done is pop to the tanning shop near Oxford street for a lot less then what it would have cost me to travel to a tropical island Thank you so much The tanning shop Oxford street for making every visit so amazing so look forward to my next visit which will be tomorrow looking and feeling good is addictive