5/5 Stars – Gemma is the absolute best! I cannot say enough good things about the manager, Gemma. From the moment you walk in, she makes you feel incredibly welcome and valued. The salon is always... Voir plus
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Braintree, Essex. Staff are professional, courteous, educating and efficient. Property is clean and well maintained. Both stand up and lay down units are available. I use the luxura JEWEL EQ45 bed... Voir plus
L'entreprise a répondu
Customer Service is practically non-existent .. BEWARE - make sure you know the expiry date on your package minutes cos they don’t remind you and takes a ton of effort and a wrangle to get them bac... Voir plus
Registered at chatham high street tanning shop with a knowledgeable manager called ellie, firstly she was so welcoming and wholesome. Very informative and made me feel at ease. Informed me of the deal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to the Tanning Shop, the home of innovative tanning equipment and safe tanning solutions. Established in the 1990’s, the Tanning Shop was built on a solid foundation of tanning knowledge and a 100% commitment to providing the highest levels of customer service, whether you choose UV or Sunless tanning we are here to assist you. A visit to the Tanning Shop is not just about a tanning session; it is about having a fantastic experience, promoting well-being, looking good and feeling great!
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4 k avis
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A répondu à 71 % de ses avis négatifs
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Peterborough branch is my local and…
Peterborough branch is my local and after not using a sunbed for many years,was very impressed with the warm welcome and knowledge of the friendly staff who guided me through a new customer package and lotion that would best suit my needs.
My visits are always a pleasure,and the place is always spotless.
Well done and thank you Peterborough team ❤️
6 avril 2024
Avis spontané
Réponse de The Tanning Shop
Hi Jenny,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Fantastic experience Great staff
I have visited your store Hykeham The Forum and I just want to congratulate you for having such lovely staff. There was a girl I think she was Kate or Cath. She was from Northern Ireland, she couldn't have been nicer. She sorted me with goggles showed me to my booth and put me at ease. I'm new to sunbeds and not confident due to my mental health but she really went above and beyond to make my visit relaxed and enjoyable. The place was spotless too. Very neat & tidy and smelt fresh & clean. She is a credit & assest to your business and the reason I will be making a return visit to your store in the near future.
3 avril 2024
Avis spontané
Réponse de The Tanning Shop
Hi Sarah,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Poor customer service
Just went to the tanning shop at the forum in Lincoln. A very abrupt and rude young girl said “you have to book and no slots left today” I didn’t know about an app or having to book, ( the shop is empty). I asked what app and she said it will be with your login details. I explained I joined years ago when it was the beach hut and didn’t know about booking. She said “well that’s tough, sort it out and I can only book you for tomorrow”
Low behold I have found the app, set myself up and managed to book in the next hour. So not only was she , rude and unhelpful she lied. What this person didn’t realise is that I joined back up to help my SAD and am in a bad place at the moment. She treated me like a four year old. I’m a working professional but suffering with a bad bout of SAD . Very unhelpful just determined to tell me off because I didn’t know there was an app or that I had to book. I hadn’t booked Sat, or Monday when I paid for mins and wasn’t told I had too either. Also on Sat when I bought mins I was told my details were on comp from when it was Beach hut so didn’t need to do anything. So the girl today . Thank you for making me feel like a naughty child and causing me to have an emotional moment when I left the store! When I managed to book an hour later ( when she said I couldn’t) she squatted down behind the counter ! I was then served by a lovely Irish girl who was polite
3 avril 2024
Avis spontané
Réponse de The Tanning Shop
Hi Michelle,
Thank you for taking time to leave a review today. We are disappointed to hear you have had a negative experience in our Lincoln Hykeham Tanning Shop, we are very sorry about this.
A member of our Customer Service team will be in touch with you so we can internally investigate this issue.
Kind Regards,
The Tanning Shop
Becky at The Tanning Shop in Stafford…
Becky at The Tanning Shop in Stafford is always so friendly when you arrive and leave. I have noticed how much cleaner the place is now since she has been there,it smells so much better as well. There are always wipes and eye protection available. The toilet also has toilet roll and hand roll,which you used to have to ask for before as more often than not it had run out. She is an asset to your company.
2 avril 2024
Avis spontané
Réponse de The Tanning Shop
Hi Angela,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Spotless Tanning Salon as usual
I have been using the Twickenham branch for a few years now and have always been super pleased with the cleanliness of the salon. The staff have always been kind, and very helpful. I went for another visit on Thursday and the girl who was working there was so helpful with explaining about the tanning creams and how they work. I will continue using this store and have recommended to friends and family.
28 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Tracy,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Fantastic sunbed shop high end sunbeds…
Fantastic sunbed shop high end sunbeds quality left my phone in the shop lovely staff kept it for me thankyou so much totally recommend this shop to sunbed lovers xx
26 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Rene,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Excellent experience. I recently started a sunbed course…
I have recently started a sunbed course at the brainttee essex salon. The staff are friendly knowledgeable and they have beds for all levels needed. I was so impressed by the high levels of cleanliness and hygiene at this salon spotless no smears hand prints when the lights go on.
22 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi,
Thank you for taking the time to leave a review. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn in store credit for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Hednesford branch are a wonderful team
I have been using hednesford tanning shop for a while now and what a lovely bunch of staff. Tom has served me on my last few visits and what a pleasure he is to be served by. He is always happy to help discus creams based on my needs when I fancy a change and takes the time for a friendly chat while I wait for a bed. I will long continue to use hednesford tanning shop
Cherry x
18 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi,
Thank you for taking the time to leave a review. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn in store credit for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Hednesford experience - Grace
I visited the Hednesford tanning and Grace the assistant was so helpful & very knowledgeable she advised me with a selection of tanning lotions, and which would work best for me. Grace then demonstrated how to get the best tanning experience and how best to use the beds, she explained the settings and benefits. I must say all the staff have been amazing but Grace went that extra mile today so thank you 😎
17 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Emma,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Shop not open on time!!
Good beds but shop is not always open on time in the morning. This had happened twice to me so far
16 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Paul,
Thank you for taking time to leave a review today. We are disappointed to hear you have had a negative experience in one of our stores, we are very sorry about this.
If you wish to put a formal complaint in which will be logged and investigated, I recommend you contacting customerservices@tfgg.co.uk with this information.
Apologies again for this.
Kind regards,
The Tanning Shop
Hi I would just like to leave a bit of…
Hi I would just like to leave a bit of feedback, Timi and the girls at braintree are amazing and so knowledgeable, they make you feel comfortable as soon as you walk in the shop and always greet people with a smile, beds are always spotlessly clean and the shop is immaculate everytimme I've been. Credit to them all, Keep up the good work girls....
11 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Charli,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Claireece at Openshaw was amazing!
Claireece in the Openshaw branch was amazing! I haven't been on sunbeds for over 10 years and they're entirely different now to how they were then - I was expecting tokens and a basic stand up or lie down. The types of sunbeds and how they work felt quite overwhelming for me!
Claireece gave me, what felt like, a VIP treatment! She showed me every bed and explained how they work so that I could feel comfortable using them, and she did this in the least condescending way possible.
She also explained every bed in great detail so that I could make an informed decision about the package I wanted to purchase; and she took time to understand me, recommending me some wonderful products.
On top of this, the beds were pristine and the shop was welcoming in general. Best outcome I could have hoped for!
2 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Rachel,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Guildford branch.
Guildford branch.
The hygiene in the tanning shop Guildford is diabolical! I’ll never go back due to the fact they do not clean each sun bed properly. I’m sure I caught some kind of skin rash that brought me up in red itchy patches in various areas of my body which was possibly impetigo? Disgusting place. Avoid.
When the lights are on in the sunbeds you can see clumps of dried skin and smears of cream/bodily fluids on the Perspex 🤮
18 janvier 2024
Avis spontané
Réponse de The Tanning Shop
Hi Steven,
Thank you for taking time to leave a review today. We are disappointed to hear you have had a negative experience in our Guildford Tanning Shop, we are very sorry about this.
If you wish to put a formal complaint in which will be logged and investigated, I recommend you contacting customerservices@tfgg.co.uk with this information.
Apologies again for this.
Kind regards,
The Tanning Shop
Hednesford excellence
I used Hednesford tanning shop for the first time on Friday 8th March (15:00) The two ladies were very efficient and helpful, i have had 6 mins left on an old purchase that had never been combined with a new purchase the lady got on the phone and within a minute all the minutes were combined ...Normally i use Stafford they have never combined the minutes ..I also think Hednesford beds are better.
8 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Tina,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Beauty Bed ❤️
Used for first time today and the beauty collagen bed was amazing X very impressed with everything ❤️
6 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Debbie,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
If you promise something do it!
The team in the store at Hednesford are great, friendly and helpful. On Sunday 25th Feb the store didn't open on time and I had to leave without keeping my tanning session, and a little sign on the window said if this happens let us know, which I did via the contact option in the app. Automated reply said I'd get a reply, 10 days later heard nothing, so poor customer service all round.
Update in reply to Tanning Shops reply - no emails were received have checked again including my junk and spam.
25 février 2024
Avis spontané
Réponse de The Tanning Shop
Hi Brendan,
Thank you for taking the time to leave a review today. We apologise for the store not being open on time on Sunday the 25th February.
Customer services have confirmed your email was replied to on the 28th of February. Please check spam/junk as emails can sometimes land in those inboxes.
Kind Regards,
The Tanning Shop
Vicky and Hayley welcomed me with open…
Vicky and Hayley welcomed me with open arms around a year ago when I was bereaved from my wife of 43yrs, I’ve got a fantastic tan and people from all walks of life comment to me, the bishop Auckland branch is immaculate and these two are to be praised, it’s because of them that I have an obsession, I’ve always done the stand up but they’ve got me on the mega sun recently and I’m working my way up to 20 minutes, they are the A team
Trevor
4 mars 2024
Avis spontané
Réponse de The Tanning Shop
Hi Trevor,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Rugby tanning shop is simply the best I…
Rugby tanning shop is simply the best I had never been to a tanning shop before but the lady called Nicole made me feel totally at ease so much so I got my wife to join and we now make it a point to go every week
29 février 2024
Avis spontané
Réponse de The Tanning Shop
Hi Paul,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
Love hednesford tanning shop
Love hednesford tanning shop! Grace always sorts me out, even if I come without a slot booked she will always do her best to get me in! Gives you the brutal honesty that not many would too so you’ll get the absolute best out of your session❤️ much love x
21 février 2024
Avis spontané
Réponse de The Tanning Shop
Hi there,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
I have been using The Bexleyheath…
I have been using The Bexleyheath branch for over 5 years now and the team there managed by Eva and the team of Jada and Brogan are fantastic. Always friendly and informative. I buy a monthly all inclusive package and use both the ergoline and Sun Angel and in the summer months the stand up! Can’t fault anything the place is hygienic/clean and well stocked with creams - well done ladies
13 février 2024
Avis spontané
Réponse de The Tanning Shop
Hi there,
Thank you for taking the time to leave a review today. It's always great to receive 5-star reviews and we are pleased you have had a positive experience in our store!
Did you know you can earn money off your next visit? You can earn £5 for each friend you recommend through our Recommend a Friend program. Visit our website to find out more https://thetanningshop.co.uk/a-tan-is-better-with-friends/
Kind Regards,
The Tanning Shop.
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