1. Poor quality and fit 2. Required to submit photographs before receiving return instructions. 3. Refund Difficulies. Repeated emails with no hope of straightforward returns. 4. Do NOT trust this... Voir plus
L'entreprise a répondu
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If I could give 0 stars I would. The quality is HORRIBLE. Nothing like what was pictured and it ships from overseas so returns are nearly impossible. They offer you 10% back or you can pay for overs... Voir plus
L'entreprise a répondu
Highly recommend shopping with the Thomas Family. Jennifer answered all my questions, I got anxious because my order showed 'info received' for quite some time, but she assured me and kept me updated... Voir plus
L'entreprise a répondu
I recently ordered two sweaters from this company. The sweaters were made of cheap polyester and were way too large - I ordered a medium. I contacted the company no less than 4 times to make a return... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're here to help women find the pieces that feel just right, from easy everyday favorites to the outfit that makes the whole day brighter. From clothing and shoes to accessories, whether it's a relaxed Sunday or a night worth dressing up for, we've got a little something for every mood and moment.
Coordonnées de contact
1,6
Mauvais
43 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service and lovely cardigans
Great service and lovely cardigans
I bought two cardigans for my mother, and she loves them! The service was great, especially Jean from customer support, who was friendly and quick to respond. Big kudos to her!
1 octobre 2026
Avis spontané
Réponse de The Thomas Family
Hi Benjamin,
Thank you so much for your wonderful review! We're delighted to hear your mother loves her new cardigans. Thank you as well for your kind words about Jean. We'll be sure to pass them on to her, and we know they'll make her day. We look forward to welcoming you back soon!
Best regards,
Jennifer Harfeld
Customer Support
Scam
It is white under the dark material. This is a scam, i wouldn’t pay 10. In a store let alone even look at it. What a joke and they are the ones laughing all the way to the bank! Sick they have a business.
2 octobre 2026
Avis spontané
Réponse de The Thomas Family
Hi Renee,
Thank you for your feedback, and I'm truly sorry to hear you're unhappy with your purchase. I understand how disappointing it is when an item doesn't look the way you expected, and we take comments about quality seriously.
We'd like to look into this and make it right, but unfortunately we're unable to identify your order from your first name alone. Please reach out to us at support@thethomasfamilypalmbeach.com with your order number and, if possible, a photo of the item, so we can review it and help you further.
Best regards,
Jennifer Harfeld
Customer Support
Very disappointing experience with…
Very disappointing experience with Thomas Family West Palm. The garment arrived with no labels whatsoever, which immediately makes it look cheap and unfinished. This is particularly disappointing if you are purchasing an item as a gift, as the lack of any brand or garment label makes the product feel inappropriate for gifting.
The package also took several weeks to arrive, and the packaging did not give the impression that the merchandise was coming from a domestic U.S. retailer. Instead, it was packaged in a way commonly associated with inexpensive products shipped directly from overseas.
Consumers should be aware of this before ordering. Based on the presentation, packaging, lengthy delivery time, and complete lack of garment labels, the products did not meet the expectations I had when purchasing from a business presented as “Thomas Family West Palm.”
1 octobre 2026
Avis spontané
Réponse de The Thomas Family
Hi Manny,
Thank you for taking the time to share your detailed feedback. I'm truly sorry your order didn't meet your expectations, especially as it was intended as a gift. I completely understand how important presentation is in that case, and I've shared your comments about the labeling and packaging with our team. I'm also sorry for the long wait for your delivery.
We'd like to make this right. We'll carefully review your order and send you a follow-up email shortly with your options. Please keep an eye on your inbox.
Thank you again for your patience. We're here to help and will do our best to get this sorted for you.
Best regards,
Jennifer Harfeld
Customer Support
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