Daviesandcooper Avis 

Total scam , goods not received after 2 months .
Please do not use this website .
I hope all the scammers get very ill 😷
THIS IS A SCAM …..

I’ve placed an order for some shoes, not sure why I didn’t check the reviews first, now I realise this is some sort of Chinese or Indian company, hence the long delay in any tracking or delivery confirmation.
I’m now expect them to be rubbish quality and take ages to arrive. This has happened to me before, thinking the website was high end quality, oh well at least I didn’t spend too much

I recently put a review on your site concerning Davies and Cooper. After a few emails to them concerning the three dresses I bought from them at a cost of over £70 which were badly made and the material in them dire. One of the dresses which was too small for me was made of polyester very thin and really awful. Anyway they offered me a 40% ie,£28.50 and told me I could keep the dresses or 100% off my next store order. neither of their offers are satisfactory I should have a full refund but I'm not going to get this off these scammers so I have taken the £28.50 and learnt an expensive lesson.

Website very confusing. Unable to reach by phone. Sent me double order and automated email response. Absolutely dreadful wish I’d checked reviews before ordering. Avoid.

I ordered a dress several weeks ago and still hasn't arrived. Avoid this retailer at all costs.
Total sham.

Website represented as UK however cheap Chinese product arrived. Sandals broke immediately, unusable. Not a true representation of picture. Avoid this company. Can't be bothered to return - why add to the carbon footprint. Avoid this company.

Shoes took more than three weeks to arrive.
Then I wanted to return them because they did not fit well. Was told I would have to pay the postage back to China. Charity shop will benefit.

Never again!

Very poor quality shoes and very difficult to obtain a refund. After much time and negotiation I managed a 50% refund. I would not recommend this company.

Davies and Cooper present themselves as a UK business by prominently displaying a UK address and UK mobile telephone number on their website. In reality, they are a drop-shipping operation, with orders fulfilled and dispatched directly from China.

As a result, customers only discover after purchase that any returns must be sent to China, making returns prohibitively expensive and, in many cases, impractical. This significant requirement is not clearly disclosed in the company's Terms and Conditions.

The website gives every reasonable impression that customers are purchasing from a UK retailer. Requiring consumers to return goods to China when exercising their statutory rights is inconsistent with those expectations and raises serious concerns under UK consumer law.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, traders must provide clear pre-contract information about cancellation rights and any return costs. Because Davies and Cooper failed to make it clear before purchase that returns would have to be sent to China, it is neither reasonable nor lawful to impose this requirement afterwards.

The company's pricing practices are also questionable. Products are routinely advertised with heavily inflated "original" prices before being shown as discounted by up to 50%. If those higher prices have not genuinely been charged within the relevant period, such discounts may breach UK pricing rules and mislead consumers.

Furthermore, many of the products sold by Davies and Cooper are available on Temu for around one-third of the price, suggesting the company is simply acting as a reseller while creating the impression of offering exceptional discounts.

Taken together, the company's presentation, pricing practices, and lack of transparency over returns raise serious concerns under the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading commercial practices likely to influence consumers' purchasing decisions.

My advice is not to buy from them.

UPDATE
Thank you for your response. However, your reply does not actually address the specific concerns raised in my review.

Simply stating that your terms and conditions are “published on our website” and “reviewed regularly” does not answer the fundamental issue: where is it clearly stated, before a customer places an order, that goods are dispatched from China and that a customer exercising their right to return the goods may be required to send them back to China at their own expense?

Your website prominently displays a UK address and UK mobile telephone number, which gives a clear impression that customers are dealing with a UK-based retailer. If orders are in fact fulfilled directly from China, that is important information which should be made completely clear to consumers before they purchase.

Likewise, referring generally to your pricing information does not address the concern about the substantial “original” prices against which your products are routinely discounted. The issue is not whether a price is displayed on your website, but whether the higher reference prices represent genuine previous selling prices and therefore provide a legitimate basis for the claimed discounts.

I would therefore welcome a specific response to the following:

Are Davies and Cooper a UK-based trading business, or are orders fulfilled by suppliers in China and dispatched directly to UK customers?

Before purchase, where exactly on your website is it clearly stated that goods may have to be returned to China when a customer exercises their statutory cancellation rights?

What is the actual UK trading address from which Davies and Cooper operates, rather than the address displayed for correspondence/contact purposes?

Can you confirm that the “original” prices shown alongside your discounted prices represent genuine prices at which those products were previously offered for sale, rather than inflated reference prices created to make the current price appear substantially more attractive?

I am happy to correct my review if any of the above points are factually incorrect. However, a general statement that your terms are available and that you take compliance seriously does not resolve the specific concerns I raised.

I look forward to a substantive response addressing each point.

Like all the other reviewers, I've been had by this dishonest company. Their website looks like it’s UK based from an address in Wembley. It is not. It is a drop shop and the goods come from Hong Kong.
I ordered a pair of shoes for a wedding in 7 days time. Assuming they’d be here in time (from a UK Co) I continued with the order until I received an order acknowledgment…with a Hong Kong address!! Alarm bells started ringing so I did a check of the company and found all the negative reviews.
Rather than go through a barrage of emails with them and be met with hurdles, I contact my credit card company. They have given me a temporary refund while they investigate the company/transaction.
*Update* The shoes arrived 15 days after purchase which completely missed the deadline for their intended purpose. They are hideously cheap and nasty and a size too small. The toe box is not existent, the buckles are metal hooks and not even worth £10 let alone £40.
This site should be removed and banned from internet trading. I shall never again buy anything from an unfamiliar seller without first triple checking their reputation.

This company is from China not UK. The dresses took 16 days to vome and were cheap material and very poor made. I could not wear either of them and then realised Returns had to be shipped to China at customers expense.Obviously this is not an option and they know this. I had been conned into thinking I was dealing with a British firm. I am so annoyed with myself for being caught out here.£40 plus of my money wasted. I will never buy from one of thses Chinese sites again. This has been a hard lesson learnt.

I still wait for my refund from this company. Numerous emails back and forth. Purchase made 17th July. Now telling me that i two options only. Credit for another purchase from their site or a free pair of same sandals - sent free of charge. The sandals that are not fit to walk on.
BASED in ASIA - STAY CLEAR OF THIS SITE, ABSOLUTE SCAM !!!!!! Quick at taking money from people but not giving back.
Update and reply....taking it to trading standards. Crooks!!!

Whilst website looks professional it is a store front for goods you can pay less for elsewhere. From order to delivery was 16days as parcel came from China. Tracking was useless, with no realtime updates. Ordered a pair of shoes which were packed into a bubble wrap envelope and shoved through my letter box by the delivery company. Finally, shoes didn’t fit as they are definitely not a UK size 6 and return costs are down to me and have to be returned directly to China incurring costs that make it pointless sending them back. AVOID THIS COMPANY AT ALL COSTS would be my advice.

Took long time for delivery was from china not Wembley cheaply made shoes disgusting of how much they cost stay away from this’s country they are scammers

Do not buy from this company they are crooks who will not help you refund their terrible products. They are not even in the UK. STAY AWAY

Warning this company Does not supply from Wembley UK. As they would like you think, items are supplied from China and other countries. Up to now it’s been 12days since we ordered and no sign of delivery yet.
The sandals have finally arrived what a load of rubbish do NOT BUY ANYTHING FROM THIS COMPANY you have been warned , Wish I could put a photo on here to show the Rubbish they have sent.

Unfortunately caught out by this company, I thought they were based in Wembley only to discover they are in fact in Kowloon, China. Sandals don’t fit, they are cream and not white, as advertised. When I looked into their return policy I discovered I would have to cover the return cost to China, obviously there is no point returning as the refund would be minimal if anything at all. Was not aware of “drop shopping” but will be more careful in the future. DO NOT buy from this retailer.

I bought the Women's Orthopaedic Toe Ring Wedge Sandals, which I had bought before and unfortunately lost on holiday. They used to be so comfortable for my feet, which are problematic, but this time around the shoes are terrible. They feel so much cheaper, are very painful between the toes and have an awful smell about them that even several washes can't get rid of. I'm so disapppointed. I used to be able to wear them all the time, but theses ones are really awful.

I have waited 3 weeks for dress which should have been a red linen..I can’t believe what I have received..it looks home made..white stitching no labels..and a cheap nylon fabric…and we have to pay for returns which apparently will cost around £20.. initially it said it was coming from Wembley…it wasn’t until they sent me the tracking number that I realised it was from Hong Kong..I don’t feel I can be bothered with the hassle of returning it..but I suppose that’s what they hope..never again..I’m ashamed to pass it onto a charity shop..I initially paid £30 for a bit of rag
Stay away everyone