I’ve placed an order for some shoes, not sure why I didn’t check the reviews first, now I realise this is some sort of Chinese or Indian company, hence the long delay in any tracking or delivery conf... Voir plus
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the look of these Summer foot wear.
I recently put a review on your site concerning Davies and Cooper. After a few emails to them concerning the three dresses I bought from them at a cost of over £70 which were badly made and the materi... Voir plus
Website very confusing. Unable to reach by phone. Sent me double order and automated email response. Absolutely dreadful wish I’d checked reviews before ordering. Avoid.
1,7
Mauvais
24 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Don't even consider I wish I had of…
Don't even consider I wish I had of went through reviews they are cheap and faulty copy of the real thing ... lesson learnt
4 juillet 2026
Avis spontané
Réponse de Daviesandcooper
Hi Orla, thank you for taking the time to share this, and I'm sorry to hear the product didn't match your expectations for quality or authenticity. That's not the experience we want any customer to have, and I'd like to make it right. Could you send us a photo of the item and your order number via Email?
We'll get a replacement or refund sorted for you straight away. We appreciate the honest feedback — it helps us do better.
Davies & Cooper
Beware - this is a Drop-Shipper!
Davies & Cooper masquerades as being in Wembley, London when, in fact, it is based in Kowloon, Hong Kong. It is what is known as a “Drop-Shipping” storefront that uses a UK virtual address to pretend to be local. Their Wembley address is actually a residential block of apartments – not a shop at all ... it is a ‘front’ to mislead!
The business operates directly from China or Hong Kong and the goods are shipped from there – not from locally in the UK, as their website cunningly misleads.
Two days ago, I placed an order, cancelled it seven minutes later because I had made a mistake, got an email saying they were “currently experiencing a higher volume of messages" ... etc, etc and they would get back to me within 48-72 hours.
The next morning, Davies & Cooper (D&C) sent an email saying the item was ‘on its way’, followed, an hour later, by another, replying to my cancelling one the day before, explaining (inter alia) it had been “... picked up by our shipper” and helpfully pointing out they offer a 1-hour cancellation window after an order is placed! I’ve checked it on their website since – yes, it’s there - in black and white! The last time I checked, there are 60 minutes in an hour, aren’t there?? My cancellation was made 53 minutes within their own time frame!!
I have, of course, pointed this out to D&C. Sadly, but unsurprisingly, they have not replied. I’ve now had a second shipping email and managed to follow the tracking to their supposed shipper. Despite D&C telling me my purchase was on its way, the shipper is saying it “is waiting to be picked up”.
Fibs on fibs!
I’ve reported all of this to Citizens Advice to send it to Trading Standards. My card provider told me about Drop-Shipping and has suspended my payment and is investigating. An AI search has confirmed Drop-Shipping and says “returning items can be difficult and expensive, as you often have to ship them back to an address in China rather than the local Wembley address”. Why are we allowing this form of ‘concealed’ trading to happen – back to the High Street, please!
Online shopping seemed miraculous once – now it’s so often a hidden nightmare! Be very, very careful about dealing with this company.
UPDATE 30 June 2026 response to D&C reply
Emails - I can provide screenshot evidence if necessary, Trustpilot!
14.06.26@14:16 Davies & Cooper to me:
Order #1087 confirmed Thank you for your order
14.06.26@14:23 Me to Davies & Cooper:
Re: Order #1087 confirmed PLEASE CANCEL THIS ORDER!
14.06.26@14:24 Davies & Cooper to me:
Re: Order #1087 confirmed PLEASE CANCEL THIS ORDER!
Thanks for reaching out! We're currently experiencing a higher volume of messages than usual, but we'll get back to you within 24–72 hours.
We appreciate your patience and look forward to helping you!
Davies & Cooper
15.06.26@07:59 Davies & Cooper to me:
A shipment from order #1087 is on the way
You really must NOT tell barefaced and provable lies!
You&Yours on BBC Radio 4 has done a programme this very day about drop-shipping companies like yours. Hopefully, as you are breaking the law by pretending to be based in London and shipping from the United Kingdom when, in fact, you operate out of China ... Kowloon, Hong Kong to be exact, justice will catch up with you very soon. In the meantime, the general public of the UK will be on their guard and it was my credit card company who explained what you are and have suspended your payment from my account. As I managed to refuse your cancelled package, Yodel have informed me it is on its way back to you right now ... at your expense. Hope you’re very pleased with yourselves!
FINAL UPDATE 5 July 2026
Yodel informed me the parcel was now returned - Davies & Cooper did not even manage that level of courtesy - their only communication was to say they would not refund me until the parcel was actually in their hands! My payment has been permanently credited back to my account ... I will never forget Davies & Copper but not in a positive way!
A FURTHER UPDATE 17 July 2026
I have just discovered from my credit card that Davies & Cooper, despite having received their returned goods on 30 June 2026 have STILL not refunded me. The refund on my account was done by my credit card and I now have to go through the full proceedure of providing evidence to them in order for the temporary dispute refund to stand. I've just noticed the reply from Davies & Cooper was done on the day they received the returned goods .... note: they did not acknowledge that in their reply! Why does our government allow businesses, who behave like this, trade in the UK?
16 juin 2026
Avis spontané
Réponse de Daviesandcooper
Hi Dear,
Thank you for the detailed account. Our cancellation policy, as stated on our website, allows cancellations within 1 hour of placing an order. Based on our records, your cancellation request fell outside that 1-hour window, which is why the order proceeded to be shipped.
We understand this is frustrating, and if you'd like us to review the order and timing in more detail, please send your order number to support@daviesandcooper.com.
Davies and Cooper
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