Sadly, we are not having a great time getting the delivery of the bespoke mattress. They claimed to have tried once to deliver but if that was the case why no note through the door and why no further... Voir plus
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Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Voir plus
L'entreprise a répondu
Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Voir plus
L'entreprise a répondu
Very, very happy with my custom made mattresses made by The Tiny Bed Company, in readiness for the birth of my first grandchild. Great communication and swift delivery. Quality of the mattresses... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Coordonnées de contact
Royaume-Uni
- thetinybedcompany.com
4,1
Bien
180 avis
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Buyer beware - Wrong mattress size delivered. Customer service unwilling to fix it.
I ordered the stokke v2 mattress which the website says measures at 122x 68 cm. The mattress that was delivered measures at 69.5 in width and therefore doesn’t fit my cot. I have been emailing with the company all week about this. First they said my cot was the wrong version, which it isn’t. Then they said the stokke v2 dimensions are 70 cm wide - I then sent them the spec from stokke that confirms the dimensions are 68 wide (which is also what they advertise on their website).
They are refusing to refund me (because I took the mattress out of the plastic) or replace the mattress with a correctly sized mattress.
I have sent multiple photos and links with evidence and they are refusing to move forward.
I have asked for someone to call me and they haven’t and there’s no number to call.
Buyer beware
3 novembre 2025
Avis spontané
Réponse de The Tiny Bed Company
Hi Shana,
We’re sorry to hear that your mattress didn’t meet expectations. We always aim to deliver a perfect fit, so we really appreciate you taking the time to share this with us.
Our mattress (122 x 68cm) is built to fit perfectly on the curved internal base (122 x 70cm) of the Stokke Sleepi Cot V2 model (pre-September 2022). From the measurements shared with us, it appears the cot base in use is slightly smaller than these specifications, which is consistent with the fit issues you’re experiencing rather than a fault with the mattress itself.
We highlight on the product page that it is important to check both cot model and measurements before ordering, and we are always available to help confirm the right fit wherever needed.
For hygiene and safety reasons, all mattresses are classed as non-returnable unless in a rare occasion they are confirmed faulty. Returns are accepted within a 14-day period, and customers are able to check the mattress in position for fit while the protective packaging remains sealed.
We are continuing to support you via email to help find the best solution. Ensuring that your experience with us becomes a positive one.
Best regards,
The Tiny Bed Company
The service was second the non
The service was second the non.
The mattress is amazing. So well made. Very happy customer.
22 octobre 2025
Réponse de The Tiny Bed Company
Hello Liam,
We are delighted to hear you received brilliant service and that you are pleased with your mattress. We hope your little one enjoys their new mattress and sleeps soundly.
Best wishes,
The Tiny Bed Company
Réponse de The Tiny Bed Company
Hello Louise,
Thank you so much for sharing your recent experience! We really appreciate your positive feedback and are so pleased that you had a great experience.
Kindest regards,
The Tiny Bed Company
Had a custom crib mattress made
Had a custom crib mattress made, very quick email response confirming sizes etc with in minutes of order being placed, and I thought pretty reasonable price wise and good service.
I then emailed them exactly 40 minutes later to ask if they would add custom made sheets to my order so I didn’t have to pay double postage, their response “I was to late” as the order had been processed!
I would have understood if they’d made the mattress and mailed it but it was literally 40 minutes from mattress order to requesting custom made sheets.
So sadly went else where and didn’t pay postage.
A little flexibility would have helped.
Mattress received today does have a strange smell to it, also no email saying been dispatched it had been left and blown under our car !
So it’s been a mixed experience sadly the negatives out ways the positives.
24 octobre 2025
Avis spontané
Réponse de The Tiny Bed Company
Hello Jane,
Thank you so much for taking the time to share your feedback. I’m really sorry to hear that you weren’t able to add to your order. That should have been possible and I completely understand how frustrating that must have felt.
We’re always looking for ways to make shopping with us smoother and more enjoyable, so your feedback genuinely helps. As a little apology and a thank you, we’d love to offer you free shipping on your next order with us. Just reach out to our team before you place it and we’ll take care of the rest.
We really hope we can welcome you back soon and give you the experience you deserve.
Warmest wishes,
The Tiny Bed Company Team ✨
Excellent products
Excellent products, good prices, easy website and good delivery times.
17 septembre 2025
Réponse de The Tiny Bed Company
Hi Juliet,
Thanks so much for sharing your recent experience with us, we really appreciate it!
Kind regards,
The Tiny Bed Company
Glad I found this company
Lovely quality you can't find other places. Great customer service.
19 août 2025
Réponse de The Tiny Bed Company
Thank you so much! We're thrilled you love the quality and really appreciate your kind words about our service. It means the world to us!
Best regards,
The Tiny Bed Company
Misleading description for mattress…
Misleading description for mattress caused me to purchase the incorrect size of mattress. Company not taking accountability, very poor customer service
13 août 2025
Avis spontané
Réponse de The Tiny Bed Company
Hi Sue,
We’re sorry to hear you feel this way. We’ve checked our records and can’t find any order or correspondence under your name, so it seems we haven’t been in touch directly about this. We’d love to put things right - if you could email us at hello@thetinybedcompany.com with your order number, we can look into what happened and resolve any concerns. Thank you.
amazing custom mattress
We had a custom made mattress for our little boys bed after my partner decided to build a bed to fit in an awkward place 🌟 I can honestly say it’s amazing the quality is lovely! so so pleased i found this website, will definitely use again 😍 All done and received under 2 weeks and the price was great too.
12 juillet 2025
Avis spontané
Réponse de The Tiny Bed Company
Thank you for your lovely feedback. We’re so pleased the custom mattress for your little boy’s bed fits perfectly and meets your expectations. It’s great to hear you’re happy with the quality, quick turnaround, and price. We’re delighted you found us and look forward to helping you again in the future.
Great customer service and excellent quality
I needed a custom mattress for an oval cot and the Tiny Bed Company made it super easy to do, and followed up with me to ensure I sent additional pictures so they could get the fit correctly. The resulting mattress is beautiful quality, amazingly comfortable (yet within child depth regulations) and fits the frame perfectly. Would 100% order from them again.
10 juillet 2025
Avis spontané
Réponse de The Tiny Bed Company
Thank you so much for your wonderful review. We’re so pleased to hear that you found the process of ordering your custom oval cot mattress easy and straightforward. Ensuring we had the correct details and photos from you was an important step for us, and it’s great to know that this extra care paid off with a perfect fit. We take pride in crafting mattresses that not only meet safety regulations but also provide exceptional comfort and quality, so it’s lovely to hear your kind words about both. We truly appreciate your trust in us for such an important purchase and look forward to helping you again in the future.
Réponse de The Tiny Bed Company
Thank you so much for your feedback - we’re delighted to hear you’re happy with the comfort and quality of the mattress!
I’m glad I came across this company
I’m glad I came across this company. It save me lots of money. Great quality matters, quick delivery. My baby is sleeping so comfortable on it.
18 juin 2025
Réponse de The Tiny Bed Company
Hello! Thank you so much for taking the time to share your experience. We’re so pleased you found us and that your little one is sleeping comfortably! Thank you again for your lovely feedback.
Perfect Products
I’ve purchased a next-to-me cot mattress and a Moses basket mattress, both were perfect. The team asked for additional info on the Moses basket item and to ensure its accuracy. I’ve also ordered fitted sheets from them which are perfect and feel lovely and soft. Highly recommend!
15 mai 2025
Avis spontané
Réponse de The Tiny Bed Company
Hi there, Thank you so much for your kind words! We’re delighted both mattresses were a perfect fit and that you’re loving the softness of our sheets. Your recommendation means a lot to us!
Excellent quality mattress
A beautifully well made mattress for our cot exactly what we wanted . The mattress is covered in a quilted cover which looks great and feels comfy .
19 mars 2025
Réponse de The Tiny Bed Company
Thank you for your lovely feedback! We’re so pleased the mattress is exactly what you wanted and that you love the quilted mattress cover. Wishing your little one many comfy nights ahead!
Highly Recommended!
Highly Recommended!
We placed an order for a custom mattress just before Christmas and received it around 10th January . Jessica was fantastic, she reached out to us for pictures since we weren’t sure about the mattress corners for our custom bed. She kept us updated throughout the process even on the weekends, which was really reassuring that everything is going well in the workshop.
The quality of the mattress is excellent! Before the delivery, we received an email with the tracking number, allowing us to track it easily. We were initially nervous about the fit, height, or potential damage during transport, but everything went perfectly.
Thank you!
25 décembre 2024
Avis spontané
Réponse de The Tiny Bed Company
Thank you so much for your kind words! We're delighted your custom mattress fits perfectly and that the process felt smooth and reassuring from start to finish.
Réponse de The Tiny Bed Company
Thank you so much for reviewing your moses basket fitted sheets. We really appreciate it and we are pleased to here you felt your shopping experience was easy and the product you received was as described. Thanks again!
Terrible customer service
We were sent the wrong mattress but opened the plastic sheath which has no warning on it that if it’s open you can’t send it back and needless to say they wouldn’t accept it back. Their customer service is terrible and they haven’t taken ownership of how bad they are. Will never use again.
20 février 2025
Avis spontané
Réponse de The Tiny Bed Company
Hi Rebecca,
We understand that you thought you ordered a different mattress, however, we can confirm that you ordered the Tiny Dreamer™ - Premium Foam Mattress To Fit Chicco Next2Me Crib (83 x 50cm), and this is exactly what was promptly dispatched to you, as per your order confirmation and dispatch emails.
Additionally, the packaging clearly states that opened items may not be eligible for return, as confirmed by the photo you provided. Our returns policy is in place to ensure that all baby mattresses remain brand new, unopened, and uncompromised for safety reasons.
While we are unable to accept the return in this case, we’d be happy to assist if you wish to order the Tiny Dreamer Natural version. Please don’t hesitate to reach out, and we’ll be happy to help.
Best regards,
Jessica
Single size mattress
Ordered a single size mattress for our baby’s floor bed. Arrived within the expected time frame and is wonderfully made and supports our weight too for when we need to get in and comfort. Would recommend to anyone!
1 janvier 2025
Avis spontané
Réponse de The Tiny Bed Company
Hi there,
Thank you so much for your lovely feedback! We're so happy to hear that the mattress is working well for your baby’s floor bed and providing great support for both you and your little one. We truly appreciate your recommendation!
If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing The Tiny Bed Company!
Best regards,
Amy B
Very Happy Customer
I have an antique cot which is an old family heirloom. For obvious reasons I was unable to get a mattress and bedding to fit the little cot off the shelf, after searching the internet I came a cross the tiny bed company. Their service was second to none, the mattress and bedding have been cut exactly to fit with notches on the corners to the precise measurements. I can not praises this company enough. Well done and keep up the good work. Helen M
18 janvier 2025
Réponse de The Tiny Bed Company
Hi Helen,
Thank you so much for your kind words! We're absolutely delighted that the mattress and bedding fit perfectly with your family heirloom cot. It's wonderful to hear that our service met your expectations, and we truly appreciate your thoughtful feedback.
Thank you again for choosing The Tiny Bed Company – it means a lot to us.
Best regards, Jessica
Fabulously made mattresses with quality…
Fabulously made mattresses with quality materials. Thanks for the wonderful product!
27 décembre 2024
Excellent and timely delivery of cot mattress.
I ordered my made-to-measure cot mattress on 7th December, just after the deadline of 5th December (for pre-Christmas delivery). I was very pleased indeed when the mattress arrived a few days before Christmas, just in time for our daughter's arrival with her young child. Thank you so much.
18 décembre 2024
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