Tipton & Coseley Building Society Avis 

I have recently had to deal with the Sedgley Branch of Tipton & Coseley. In the 40 years I have held an account with them I have never been treated so diabolically. The member of staff i dealt with, 3 times in total, was rude and told me lies regarding a payment that was in their possession. She was very impatient bearing in mind i am in my 80s and struggle to hear. This lady is the first point of contact for Tipton & Coseley and does not represent them in a positive way. I will be drawing all my monies from the Tipton & Coseley and would not recommend them to anyone else

They are finding every excuse they can not to allow me to close a savings account with them. one week and despite me signing a form asking them to close my accounts and sending it back to them, the account is still open and I need my money. The irony is it's Easy access which is difficult to access. You can't transfer on the app or the website. They have blocked me from doing so. I tried to call them today and they refused to pick up their phones. Unprofessional, useless and lazy like there is a competition between them to finish 1st.

I have always found this Building Society good to deal with. The other day I rang to ask for a tax certificate of interest. The gentleman I dealt with knew immediately what I wanted and gave me details over the phone and sent the relevant paperwork within two days. Perfect.
Thank you.

Need to deal urgently with a maturing ISA that I have with Tipton. Haven’t been able to access the app for several days as it says it is down for maintenance. Just called them but, worryingly, goes straight to voicemail saying they’ll call me back. Very, very concerned! What a shambles!!

Shambolic website that simply doesn't work.
What idiot coded this rubbish and who tested it?

Cant thank my AMAZING BDM Joanna Ridgeway enough for all her hard work on complex purchase case which was submitted on the 2nd of September and completed on the 1st October. Thank you Joanna Ridgeway, Sophie Jagpal underwriter who made myself and clients family happy with efficiency of application!

If I could give no stars I would. Daughters account in my name. She is 12. We have taken payments out for decoration for her bedroom and school residential trips and items for her.
Every time I’ve gone to Sedgley branch two vile judgemental very sad women work there. They have done nothing but question every transaction, which is wrong. It’s confidential and to be honest nothing at all to do with you. They rejected my request for a cheque today. The reason apparently compliance had flagged the transactions for being so many in a few months. It was a month to month spend. We didn’t estimate a total cost. Again nothing to do with them. Said they would only now issue in her name to her account. She 12 and is not legally allowed to have a current account. I’ve complained to them.

I wasted a lot of time trying to set up a 60 Day Notice Account.
It's phone only so first of all you are expected to read large documents on your phone before proceeding. Then there is a long form, far more suited to typing on a PC keyboard than a phone. I entered personal data but when I got to entering my address I could not could not proceed - mandatory fields not dilled in - even though i filled in ALL of the fields and experimented with different formats.

Recently remortgaged with them, couple of hiccups in the process but they have owned the mistakes and fixed them really quickly. Hats off to their customer service, and feel in safe hands!

App failing for everyone, no information from company. No response to email sent 6 days ago. If you try to telephone just get a recorded message saying they are not answering calls at this time!