The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The customer service team was very…
The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was high secured.
12 mai 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Srinivas.
We are delighted that you were happy with the service you received from our new facility that has opened in Blanchardstown!
Our Security is paramount in keeping valuables safe, offering peace of mind. We appreciate your positive feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Ian.
We are thrilled that you are happy with our staff and high-spec, state-of-the-art security. This is paramount in keeping your valuables safe.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
This is a great review. Thank you, Mrs Strong.
We are pleased that you are happy with our communication and excellent customer service. This is great to hear!
Best wishes,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind feedback, Gouri.
We are pleased that you are happy with our service. We hope to see you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Nick.
We appreciate your positive feedback and look forward to seeing you soon.
Kind regards, The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Ian.
We are pleased that your experience was good and staff were welcoming and friendly. This is great to hear! We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Allan.
We appreciate your kind feedback on our service, and look forward to seeing you again.
Kind regards,
The Vaults Group.
very helpful
1 mai 2026
Réponse de The Vaults Group
Thank you for your 5-star review.
We are pleased that you are happy with our service, and we hope to see you again soon.
Kind regards,
The Vaults Group.
The staff were very polite and helpful
The staff were very polite and helpful.
Went through all details clearly.
Very happy with level of service
29 avril 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Masood.
We are delighted that you are happy with the service received, and the staff were polite, helpful and all was clearly explained. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Just renewed
Always recieved an extremely professional and friendly service, having been a customer for three years I've just renewed. Would recommend to anyone who needs secure storage for valuables.
29 avril 2026
Réponse de The Vaults Group
This is a fantastic review. Thank you.
We are thrilled that you are happy with our service, and continue to be a valued customer of ours. Thanks again for the recommendation, we appreciate this.
Many thanks,
The Vaults Group.
Ali at the desk was amazing throughout…
Ali at the desk was amazing throughout the whole process. Amazing 5 star service by him.
27 avril 2026
Réponse de The Vaults Group
This is a brilliant review. thank you.
We are delighted that you are happy with the service you received throughout the set up process by Ali. He will be thrilled with your kind feedback. We look forward to seeing you again.
Kind regards,
The Vaults Group.
Amazing staff.
Amazing staff.
Always helpful and curtious.
A prized asset to the company
They've helped me so much with my disabilities.
Credit to you all
Ronnie
11 avril 2026
Avis spontané
Réponse de The Vaults Group
This is a fantastic review. Thank you, Ronnie.
We are delighted that you are happy with the service you receive and that the staff are always helpful and courteous. They will be thrilled with your great feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Very happy with the service level
Very happy with the service level, facilities available and ease of use. Highly recommended.
21 avril 2026
Réponse de The Vaults Group
Thank you for your kind review, John.
We are delighted that you are happy with our service and facility. We're thrilled with your recommendation, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Very professional and helpful…
Very professional and helpful throughout. Felt reassured that my valuables were in a safe place.
24 avril 2026
Réponse de The Vaults Group
Thank you, Allan, for your 5-star review.
We are thrilled that you are happy with our service, and that our staff assured you that your valuables are in safe hands, offering peace of mind.
Kind regards,
The Vaults Group.
Professional service made it easy to…
Professional service made it easy to open an account
20 avril 2026
Réponse de The Vaults Group
Thank you for your 5-star review.
We appreciate your kind feedback and look forward to seeing you again.
Best wishes,
The Vaults Group.
New Customer
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would highly recommend to anyone.
23 avril 2026
Avis spontané
Réponse de The Vaults Group
This is a brilliant review. Thank you, Mr Dawson.
We are delighted that you were happy with the service you received and our staff displayed courtesy and respect. We appreciate your recommendation. Thanks again.
Best wishes,
The Vaults Group.
good service,safe
11 avril 2026
Réponse de The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Réponse de The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group
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