The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
L'entreprise a répondu
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The process was quick and simple
The process was quick and simple. Staff were very helpful
9 mars 2026
Réponse de The Vaults Group
Thank you for taking the time to write us a 5-star review, Mike.
We appreciate your kind feedback, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Mr Butt.
We are pleased that the transaction was easy, and the staff were cooperative. This is great to hear!
Kind regards,
The Vaults Group.
Wonderful service from the staff at the…
Wonderful service from the staff at the Southampton branch
Always very helpful and friendly
7 mars 2026
Réponse de The Vaults Group
This is a great review. Thank you, Grant.
We are thrilled that the staff at Southampton deliver a wonderful service, and are helpful and friendly. We love to read positive reviews like yours.
Many thanks,
The Vaults Group.
Excellent
Very quick , easy setup procedure the staff involved were all excellent Kris,Olena and Dhriti
4 mars 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Tony.
We are thrilled that you are happy with the service you received. The staff will be delighted with your positive feedback.
Many thanks,
The Vaults Group.
Very good service from the staff
Very good service from the staff, friendly and informative
5 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Duncan
We are thrilled that you were happy with the friendly, informative staff, and service that you received. We are delighted with your feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
We were looked after by David and Mark…
We were looked after by David and Mark who proceeded to take us through the process fully explaining the tour and cost of using the vault facilities. We left feeling happy knowing that everything that is left with them were in safe hands. Recommend a visit.
PC
3 mars 2026
Réponse de The Vaults Group
This is a great review. Thank you, Paul.
We are delighted that you were happy with the service delivered by David & Mark, who walked you through a tour explaining how it all works. You can rest assured that your valuables are in safe hands, offering you peace of mind. Thanks for the recommendation.
Kind regards,
The Vaults Group.
"It was my first time using their…
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitely 10/10. It feels very safe and friendly here. If I ever return, I will only come back to this place and nowhere else. Highly recommended!"
3 mars 2026
Avis spontané
Réponse de The Vaults Group
This is a super review. Thank you Marcin.
We are thrilled that you are happy with the service you received and that you rate us 10/10! This is great to hear. We would welcome you back again.
Many thanks,
The Vaults Group.
Hassle free experience.
2 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Jay.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
This is a brilliant review. Thank you!
We're thrilled that you rate our service as 'outstanding' and glad to hear that staff are friendly. We hope to see you again soon.
Many thanks,
The Vaults Group.
Super helpful staff made the whole…
Super helpful staff made the whole process completely painless. Very professional.
26 février 2026
Réponse de The Vaults Group
Thank you for your kind review!
We're pleased that you are happy with the service you receive. We appreciate your feedback.
Kind regards,
The Vaults Group.
Excellent service,more than happy.JW
27 février 2026
Avis spontané
Réponse de The Vaults Group
Thanks John, for your 5-star review.
We're delighted that you are happy with our 'excellent service :)
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Easy to use
Easy to make appointment to visit. Friendly and helpful welcome right from security man on main door to greeting at reception at vault. No problems.
27 février 2026
Réponse de The Vaults Group
This is a great review. Thank you, Chris.
We're pleased that you are happy with our appointments, service and our friendly, helpful staff. Thanks for your feedback.
Kind regards,
The Vaults Group.
Southampton appointment
Had our first transaction today in Southampton
Very professional and will definitely use them again
27 février 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Janine.
We're pleased that you were happy with your experience at Southampton, and that you would use our service again in the future. This is great!
Kind regards,
The Vaults Group.
I have been a customer for a years few years…
I have been a customer for a few years now. SV is a discreet and unassuming building, if you know you know. Once in the security is top notch. As for the staff! Well what can I say? Except AMAZING. All of them. Today it was David James that took care of me and the Mrs. They are all friendly and take genuine interest in you.
I couldn't recommend SV enough.
25 février 2026
Réponse de The Vaults Group
Thank you for your great review, Scott.
We are thrilled that David, James and the Team at Southampton deliver an amazing service. This is great feedback.
Thank you for your continued custom and recommendation, we really appreciate this and hope to see you again soon.
Many thanks,
The Vaults Group.
The team did well to help us
23 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Mr Soni.
We are pleased that our team did well in helping you. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Balvinder.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group.
Good, except.
Good as usual. Except I needed to use the lavatory, and though granted was told it is frowned on for security reasons. My bodily functions cannot be held sometimes. So I cannot confirm a promise, particularly as a long drive is necessary to visit. Apart from that. Thank you for the service you provide.
22 février 2026
Réponse de The Vaults Group
Thank you for your review, M Ramson.
We appreciate your feedback on your recent experience.
I can understand your frustration, however due to our strict security protocol, Just like a bank or building Society, we do not have restroom facilities for customers. We are pleased on this occasion staff allowed this as a one off. We hope you understand as our security is paramount in keeping customers valuables safe and secure.
Kind regards,
The Vaults Group.
Safe and Secure.
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visits. I was constantly assured that the "team" would be available for any on going advice and support. I feel secure with my choice.
20 février 2026
Réponse de The Vaults Group
This is a brilliant review. Thank you, Mrs Susan Lickley.
We are delighted that James & Mark delivered a professional service and all information was clear. We love to read great reviews like yours, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Young woman who help me sign up was…
Young woman who help me sign up was very professional and more than helpful
20 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review.
We appreciate your feedback on the staff member who was professional and helpful. This is great to hear, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very friendly efficient staff
20 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our friendly staff. We look forward to seeing soon.
Kind regards,
The Vaults Group.
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