The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
L'entreprise a répondu
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
L'entreprise a répondu
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly professional and discreet…
Highly professional and discreet service they are excellent
17 février 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, David.
We are thrilled that you rate us and our secure service. We appreciate your kind feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great experience
I loved visiting The Vaults.
The welcome is always so very warm and friendly.
The security is so high-tech, you’re left in no doubt your items are safe and secure.
I would highly recommend The Vaults to anyone who is looking for safe deposit.
17 février 2026
Réponse de The Vaults Group
Thank you for your kind, 5-star review, F Scott.
We are delighted that the staff are always warm and friendly when you visit. Our security is paramount in keeping your valuables safe, offering peace of mind. We really appreciate your recommendation for anyone looking for a safe facility to store their valuables.
Many thanks,
The Vaults Group.
Was very well organised and secured.
18 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Mr E Elluri.
We are pleased that you are happy with our organised facility and security, which is paramount to the service we provide in keeping your valuables safe.
Kind regards,
The Vaults Group.
Can't add more stars
Can't add more stars. Very friendly and courteous team. An easy and smooth on boarding process. Every box ticked.
14 février 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Avtar.
We are pleased that you are more than happy with the service you receive, and that our staff are friendly and courteous. We love reading great reviews like yours.
We hope to see you again soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind review, Nitu.
We are delighted that you are happy with the service that you receive. We appreciate you taking the time to write this.
Kind regards,
The Vaults Group.
Profesionalidad y seguridad.
El trato del personal, la discreción, la seguridad de sus instalaciones, la flexibilidad horaria y precios competitivos, han sido los motivos de haber elegido esta gran empresa.
11 février 2026
Réponse de The Vaults Group
Muchas gracias por su excelente valoración. Nos complace saber que nuestros clientes están satisfechos y estamos dispuestos a seguir mejorando. Esperamos volver a verles pronto. Reciban un cordial saludo de parte de todo el Equipo de Barcelona Vaults
Thorough security checks done…
Thorough security checks done efficiently and in a pleasant manner
12 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the staff and service we provide. We thank you for your kind feedback.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Mrs N.
We are delighted that you have confidence in our service and trust us with your valuables. We appreciate your custom.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Noreen.
We are thrilled that you are happy with our service and staff. We appreciate your positive feedback.
Many thanks,
The Vaults Group.
I would like to sincerely thank Rabel & Samuel
I would like to sincerely thank Rabel and Samuel for their excellent assistance in setting up my vault safe box at Oldham site. They patiently guided me through the entire process, clearly explained each step, and ensured everything was working properly. Their professionalism, knowledge, and supportive approach made the experience smooth and stress-free. I truly appreciate their help.
7 février 2026
Réponse de The Vaults Group
This is a brilliant review. Thank you, Mohamed.
We are thrilled that Samuel & Rabel delivered a great customer experience, patiently guiding you through the set up process. They will be delighted with your kind feedback, and we look forward to seeing you again.
Many thanks,
The Vaults Group.
I had an excellent experience with…
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most advanced security systems, which gave me complete peace of mind about storing my valuables there.
Jonadan and his colleague were extremely helpful and professional. They took the time to clearly explain how the security system works and answered all of my questions thoroughly. Their friendly and knowledgeable approach made the entire process smooth and reassuring.
I genuinely feel this is one of the safest and most secure places to store any valuables. Highly recommended!
13 février 2026
Réponse de The Vaults Group
This is a brilliant review. Thank you, Mohan.
We are thrilled that you are happy with the service, staff and security at Reading Vaults. We enjoy reading great reviews like yours and we are delighted that you would highly recommend us. This a great.
We hope to see you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Margaret.
We are delighted that you are happy with our staff. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your review, Shaur.
We appreciate your feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Ideal vault for personal valuables
I felt comfortable with the security here. Staff very helpful and pleasant. Parking right outside. Good value. All in all I was happy with the service and security here
10 février 2026
Réponse de The Vaults Group
This is a great review. Thank you, Chris.
We are thrilled that you are happy with our high-spec security, helpful staff, parking, and the value of our boxes. We appreciate your positive feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Ellie.
We appreciate you taking the time to send your feedback on your experience, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Efficient and helpful
Service was efficient and the staff were helpful in meeting our needs and requirements.
9 février 2026
Réponse de The Vaults Group
Thank you for your kind review.
We are thrilled that you were happy with the staff and service that you received, and you needs were met. We appreciate your feedback.
Kind regards,
The Vaults Group.
كان التعامل رائعًا جدًا
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والاحترافية، وكذلك زملاؤها كانوا متعاونين ومهذبين للغاية. بالفعل مكان يستحق التوصية 💯 دون تردد. تجربة مميزة بكل معنى الكلمة
شكرا !!
6 février 2026
Avis spontané
Réponse de The Vaults Group
شكرًا جزيلًا على تقييمك وكلماتك الطيبة. لقد سررنا بخدمتك، ويسعدنا أن تجربتك كانت إيجابية للغاية. نتطلع إلى خدمتك مجددًا متى احتجت إلينا.
مع أطيب التحيات، سوميا
Excellent service
Excellent service
The members of staff working today where fantastic, walking me through the process
7 février 2026
Réponse de The Vaults Group
Thank you for your kind, 5-star review, John.
We are delighted that you were happy with the staff and excellent service you received. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Highly Secure & Professional
Liverpool Vault provides excellent security and total reassurance for my valuables. The team is professional, helpful, and efficient in handling all storage queries. Reliable service that I highly recommend.
3 février 2026
Réponse de The Vaults Group
This is a fantastic review. Thank you, N C NCbb.
We are delighted that the staff at Liverpool are professional, helpful and efficient, also that you are more than happy with our high-spec security offering peace of mind. We appreciate this great feedback and the staff will be thrilled. Thanks for recommending us :)
Many thanks,
The Vaults Group.
See above
Signing on was quick and simple due to the pleasant staff who not only clearly explained the rules and regulations but were willing to answer any further supplementary queries I had.
2 février 2026
Réponse de The Vaults Group
This is a great review. Thank you Bill.
We are delighted that the staff explained and answered any queries that you had, and the sign up was quick and simple. We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
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