The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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great experience 5/5
6 février 2026
Réponse de The Vaults Group
Thank you, Alexander, for your 5-star review.
We are pleased that you had a great experience with our service, we appreciate your kind feedback.
Best wishes,
The Vaults Group.
Great service
Great service. Friendly people. Would definitely use again as and when needed.
6 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Mr Beckett.
We are pleased that the service you received was great and the staff were friendly. We would welcome you back anytime.
Kind regards,
The Vaults Group.
Everything went great
1 mai 2025
Réponse de The Vaults Group
Thank you for your kind review, Sarah.
We are pleased that you were happy with the service you received, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great staff and services offered
Warm and friendly staff, easy system and got everything done quite quickly. Very thorough and safe service.
4 février 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Sat.
We are delighted that you are happy with our high-spec security and the service you receive. This is great to hear!
Many thanks,
The Vaults Group.
Excellent customer service
Excellent customer service and personalised help with the set up process, which made the whole experience much easier.
2 février 2026
Réponse de The Vaults Group
This is a brilliant review. Thank you, Val
We are delighted that you were happy with the excellent customer service you received with personalised help to set up your account. We're very pleased that the staff made your experience easy.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Kinza.
We are delighted that you receive excellent customer service. This makes us smile :)
We hope to see you soon.
Many thanks,
The Vaults Group.
Excellent overall
Excellent facilities. Excellent service. Excellent communication and care. I paid for a security box for 3 years and I'm incredibly happy with everything. 100% recommend. X
29 janvier 2026
Réponse de The Vaults Group
Wow! This is a fantastic review. Thank you very much, Jennie.
We are absolutely delighted that you are more than happy with the service you receive, and that our facility and communication is excellent! We are very pleased to hear this, and we look forward to seeing you soon.
Thanks again for the recommendation :)
Kindest regards,
The Vaults Group.
Very good company with excellent staff…
Very good company with excellent staff that are friendly and funny 🤣
I would highly recommend The Liverpool Vaults for all of your valuables !
23 novembre 2025
Réponse de The Vaults Group
This is a brilliant review. Thank you, Jen.
We are thrilled that the staff are excellent, friendly and funny :)
We appreciate your positive feedback on the service you receive at Liverpool Vaults. Many thanks for highly recommending us. This is great!
Kind regards,
The Vaults Group.
Experiència correcta
El personal qué me atendió fue amable en todo momento y me ofreció toda la información instrucciones necesarias para abrir mi cuenta, a pesar de ser un día de gran movimento en el centro.
28 janvier 2026
Réponse de The Vaults Group
Muchas gracias por su excelente valoración. La opinión de nuestros clientes es muy importante para nosotros y nos complace haberle atendido correctamente. Esperamos volver a verle pronto. Le mandamos un cordial saludo de parte del Equipo de Barcelona Vaults.
Rachael and Dave at Southampton were…
Rachael and Dave at Southampton were extremely helpful and friendly. Simple service and very reassuring.
31 janvier 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Matthew.
We are pleased that you are happy with the service you received from Rachel & Dave, and that they are friendly and helpful. This is great to hear! We hope to see you again soon.
Kind regards,
The Vaults Group.
Very nice staff
Very nice staff, easy to speak to and understand and very helpful, was always a pleasure to visit.
26 janvier 2026
Réponse de The Vaults Group
This is a great review. Thank you, Anthony.
We are thrilled that you are happy with our service, and that our staff are nice and helpful. We welcome your positive feedback, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Great service!👌
24 janvier 2026
Réponse de The Vaults Group
Thank you, Darren, for your 5-star review.
We appreciate you taking the time to do this and are pleased that you rate our service as 'Great! We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind review, Shahzad.
We are thrilled that you rate our service as 'brilliant. We appreciate this and look forward to seeing you again.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review.
We are pleased that our staff are friendly and efficient. This is great to hear! We look forward to seeing you again.
Many thanks,
The Vaults Group.
I get all my information in emails and…
I get all my information in emails and the easy access to my box.My box is at very comfortable position and I don’t have to strain my back (I have very severe backache due to an injury).The courtesy and the warmth of the staff and people around make my experience very comfortable.
22 janvier 2026
Réponse de The Vaults Group
Thank you for your kind, feedback, Saima.
We are pleased that you are happy with the service you receive and your box position is just right for your needs. If you were to ever need any help, just ask a member of staff and they would be happy to provide this.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind, 5-star review, Steven.
We are pleased that the staff are friendly and helpful. This is great to hear!
We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults group.
Misty & Reece at Nottingham really…
Misty & Reece at Nottingham really helpful and patient, enquired about Silver and ended up buying Gold! Thanks for your service
23 janvier 2026
Réponse de The Vaults Group
This is a great review. Thank you, Liam.
We are thrilled that Misty & Reece were helpful and patient whilst you enquired about bullion. We are pleased that you were happy with your purchase, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Fast and easy to renew and super…
Fast and easy to renew and super friendly and efficient!
20 janvier 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Helen.
We are pleased that you are happy with the service we provide, and the staff are friendly and efficient. This is great to hear.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Smooth process
Really helpful staff who made my first time access quite easy and smooth
12 janvier 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Shweta.
We appreciate your positive feedback, and we are pleased that our staff are helpful and made your experience easy and smooth.
Kind regards,
The Vaults Group.
I Was very impressed with the set up
Was very impressed with the set up , as an industry security expert for 44 years i could tell the security of this site was excellent , the staff where polite and professional and it all felt like a good experience .
12 janvier 2026
Réponse de The Vaults Group
This is a fantastic review. Thank you, Colin.
We are delighted to hear that you, as a security expert, are very impressed with our high-spec security. This is paramount to the service we provide and our utmost priority.
We are thrilled the staff were polite, professional and that your experience was good.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
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