The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
L'entreprise a répondu
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
L'entreprise a répondu
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect services and support.
Perfect service and support. I'm satisfied and recommend this company.
28 août 2025
Réponse de The Vaults Group
This is a brilliant review. Thank you, Ilona.
We are delighted that the service you receive has been perfect, and you feel supported by our staff. This is great to hear!
We appreciate your kind feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Ashi.
We appreciate your positive feedback, and hope to see you again soon.
Kind regards,
The Vaults Group.
excellent service
8 janvier 2026
Réponse de The Vaults Group
Thank you for your 5-star rating, Mr Mallick.
We are thrilled with your positive feedback, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Find that the staff are very helpful …
Find that the staff are very helpful have no problem what so ever
27 décembre 2025
Réponse de The Vaults Group
Thank you for your kind, 5-star review, Mr & Mrs T Scott.
We are thrilled that you are happy with our customer service and staff, and had no issues. This is great!
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
Nice and easy process when opening a…
Nice and easy process when opening a box , fill in like 7 details, get a photo, scan eyes, pick a box !
The lady then showed the process of going through the few doors aswell. Nothing better than a straight forward signing up !
Thanks
30 décembre 2025
Réponse de The Vaults Group
This is a great review. Thank you, Craig.
We are pleased that the process of signing up to open an account with us was straight forward and easy. We are glad that you were happy with this and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff great help with explaining…
Staff great help with explaining services give them a pay rise
29 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our staff and their explanations of our service. They will be delighted with this feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group
Excellent service above and beyond by…
Excellent service above and beyond by misty
Highly recommend
29 décembre 2025
Réponse de The Vaults Group
This is a great review, Thank you.
We are thrilled you received excellent service from Misty. She will be delighted with this feedback. We look forward to seeing you soon.
Kind regards,
The Vaults Group
Réponse de The Vaults Group
Thank you, for your 5-star review.
We appreciate your feedback.
Best wishes,
The Vaults Group
Excellent service
Excellent service
Very happy the way staff deals with customers
Always available appointments are the best part
29 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star rating.
We appreciate this great feedback and are delighted you received excellent service. We look forward to seeing you again soon.
Best wishes,
The Vaults Group
Misty at Nottingham was great
Misty at Nottingham was great, very friendly and efficient. Would definitely use them again.
29 décembre 2025
Avis spontané
Réponse de The Vaults Group
This is a great review. Thank you, Linda.
We are delighted that Misty was very friendly and efficient. She will be thrilled with your kind review.
Many thanks,
The Vaults Group.
Popped in without having made an…
Popped in without having made an appointment and the staff were very good about it and managed to sort out opening an account and sorting out all the paperwork. Very impressed and happy that we didn't have to come back a different day.
21 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Jackie.
We are delighted that you are happy with the service you received. We will always try our very best to accommodate our customers, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Confianza y seguridad como lema
La transparencia, la amabilidad , la seguridad, la tranquilidad, la cordialidad y la confianza nos llevó hasta ustedes.
19 décembre 2025
Réponse de The Vaults Group
Muchas gracias por su excelente valoración. Es un placer saber que nuestros clientes están satisfechos. Esperamos volver a verle pronto. Aprovechamos la ocasión para desearle unas Felices Fiestas y un próspero Año Nuevo. Un cordial saludo de parte del Equipo de Barcelona Vaults.
Réponse de The Vaults Group
Thank you for your 5-star review, Thomas.
We appreciate your positive feedback on our service, and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Madison & Mary did a great job
Madison & Mary did a great job - full marks!
All the details and security etc explained - very professional, courteous and polite.
Thank you
18 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review.
We appreciate your kind feedback on the service you received. Madison & Mary will be thrilled! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Letter source for confirming prove of…
Letter source for confirming prove of address wasn't accurate and wasn't clarify clearly.
17 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with the service you receive, also, that out staff are graceful and patient. This is great to hear!
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Tazim.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
👍super ok great
15 décembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Irek.
This makes us happy that your rate us as 'super, ok, great'.
We appreciate your feedback on our service.
Kind regards,
The Vaults Group.
Great service and highly recommended.
12 décembre 2025
Réponse de The Vaults Group
Thank you, Rob, for your 5-star review.
We are pleased that you rate our service as 'great' and it is brilliant to hear that you would highly recommend us! :)
Best wishes,
The Vaults Group.
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