The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Vaults Group
Thank you for your 5-star review, Winlocks.
We appreciate your positive feedback on the service you receive, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very secure place service is amazing…
Very secure place service is amazing and staff is very friendly and helpful and professional.
30 mars 2026
Réponse de The Vaults Group
This is a fantastic review. Thank you, Eric.
We are delighted that you are happy with our service and staff. We love to read great reviews like yours, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Excellent service
31 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, K Webster.
We are thrilled that you rate our service as 'excellent' This is great to hear! we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your feedback on the service that you receive, Les.
We appreciate you taking the time to do this, and hope to see you again soon.
Kind regards,
The Vaults Group.
Excellent customer service
Excellent customer service. Great staff. Highly recommend Newcastle service. Many thanks 😊
29 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Taslima.
We are delighted that you are happy with the excellent customer service you receive at Newcastle Vaults. We appreciate your high recommendation on our service and look forward to seeing you again.
Kind regards,
The Vaults Group.
Very helpful staff and polite
The staff always welcomes you very Kind and friendly.you can go in anytime any day lovely place.
28 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Nazreen.
We are thrilled that you are happy with our welcoming and friendly staff, and our appointment system. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Mell and misty were extremely helpful…
Mell and misty were extremely helpful and nothing was too much trouble, would recommend
23 mars 2026
Réponse de The Vaults Group
Thank you for taking the time to leave us a review, Mervyn.
Mel & misty will be thrilled with your kind feedback and we are pleased that you are happy with the service they delivered.
We're also delighted that you would recommend us. This is great!
Many thanks,
The Vaults Group.
Very easy process to select and pay for…
Very easy process to select and pay for a deposit box. Made all the better by helpful and professional staff.
19 mars 2026
Réponse de The Vaults Group
Thank you for your 5-star review, Dr Carter.
We are delighted that you found opening a box with us was easy, and that our staff were helpful and professional. This is great feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Excellent Service
Excellent Service, opening an account was very easy, Mark & Dave explained how it all worked in a concise way, impressive safety and security compared to other vaults that I have used and seen, Very competative pricing, would recommend
20 mars 2026
Avis spontané
Réponse de The Vaults Group
This is a brilliant review. Thank you, Kevin.
We are thrilled that you are happy with our high-spec security and staff. Mark & Dave will be delighted with your kind feedback. We're also delighted that our Company stands out to others that you have used in the past, and our prices suit. We look forward to seeing you again soon.
Many thanks,
The Vaults Group.
1st class
been a client for many years. safety systems are great,staff very knowledgeable and courteous.
16 mars 2026
Réponse de The Vaults Group
This is a brilliant review. Thank you, John.
We are delighted that you are happy with our facility's security, which is paramount in keep your valuables safe, and our staff too. We appreciate your positive feedback and we would like to say, thank you for your continued custom :)
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Rinku.
We are thrilled that Dhriti was extremely helpful and prompt while delivering an excellent service. She will be delighted with your kind feedback. We look forward to seeing you again.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Muchísimas por su magnifica valoración.
Es un placer atender a clientes como ustedes. Gracias por confiar en nosotros y esperamos a volver a verles muy pronto.
Un saludo de parte de todo el equipo de Barcelona Vaults.
The staff and facilities are fantastic
The staff and facilities are fantastic. Tammie was so professional and friendly. Made the experience very reassuring
13 mars 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Dave.
We are delighted that you were happy with the service you received from Tammie and she made your experience very reassuring. She will be thrilled with your kind feedback, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Very good
I arrived early and they took me through step by step very good overall a great experience
14 mars 2026
Réponse de The Vaults Group
Thank you for your feedback, John.
We are pleased that you had a great experience on your visit, and all was explained well. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Used Belfast section to sell a coin…
Used Belfast section to sell a coin today. Friendly and helpful staff will use again. Honest about pricing and less stress than posting to mainland.
13 mars 2026
Avis spontané
Réponse de The Vaults Group
Thank you for your 5-star review, Karen.
We are delighted that you were happy with the service you received and that the staff were friendly and helpful. We appreciate your feedback and we hope to see you again.
Kind regards,
The Vaults Group.
Excellent all round service.
Excellent all round service. Absolutely recommend.
12 mars 2026
Avis spontané
Réponse de The Vaults Group
This is great review. Thank you!
We are thrilled that you rate our service as 'excellent'.
We appreciate your positive feedback and are delighted that you would recommend us. Thanks again :)
Best wishes,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Webclient.
We are delighted that you are happy with our service and staff. This is great to hear! We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff attitude
Staff really good and very helpfull
It was my first time using the service and they made it so easy
6 mars 2026
Réponse de The Vaults Group
We are pleased that your first experience was easy, and that our staff were good and helpful. We appreciate your feedback, Sarah, and hope to see you again soon.
Best wishes,
The Vaults Group.
Gary’s experience
First time experience for me having access to a vault, the person “Tom”who I talked to early to arrange a appointment time ran through the very procedures answered all my questions and concerns and made it a pleasant experience for me.
6 mars 2026
Réponse de The Vaults Group
Thank you for your positive feedback on the service you received, Gary.
We are pleased that all your queries were answered and procedures explained well by Tom, and that you had a pleasant experience.
Kind regards,
The Vaults Group.
Excellent service in Nottingham
Very good customer experience at the Nottingham Vault with Mel and Misty. All information and security procedures were explained and conducted in a friendly and professional manner throughout. Recommended.
4 mars 2026
Avis spontané
Réponse de The Vaults Group
This is a brilliant review. Thank you, Phillip.
Mel & Misty will be thrilled with your kind feedback on the service that they delivered. We appreciate you taking the time to write this, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
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