The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All the girls in branch were amazing…
All the girls in branch were amazing from start to finish , Morgan was great talking us through everything & helping us out through the process , girls on the phone great to ty for everthing
27 octobre 2025
Réponse de The Vaults Group
Thank you for this brilliant review, Ms Moore.
We are delighted that all our staff were amazing and helpful and that you were happy with the service you received. We appreciate your positive feedback and we hope to see you again soon.
Best wishes,
The Vaults Group.
Great service
26 octobre 2025
Réponse de The Vaults Group
Thank you, Sadia for your 5-star review.
We are pleased that you experienced a great service and we hope to see you again soon.
Kind regards,
The Vaults Group.
Clear information and friendly.
18 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star rating, Brian.
We are thrilled with your positive feedback and look forward to seeing you soon.
Best wishes,
The Vaults Group.
The staff are nice and very helpfull.
21 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, David.
We are thrilled that our staff were nice and helpful. We appreciate your feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Mark.
We are pleased that you rate us as a 'great and easy to use service'. This makes us smile.
Thanks again,
The Vaults Group.
Place looks secure and safe
Place looks secure and safe, also staff is polite, helpful and nice, I will recommend it.
18 octobre 2025
Réponse de The Vaults Group
This is a great review. Thank you, Mr Raja.
We are thrilled that you are happy with our High-spec security and polite and helpful staff. We're pleased to hear that you would recommend us. This is great to hear!
Best wishes,
The Vaults Group.
Highly recommended
Easy to deal with. Great App, Website access to book appointments. Highly recommended.
11 octobre 2025
Réponse de The Vaults Group
Thank you for your kind, 5-star review, J Hylton.
We are pleased that you rate The Vaults App, our website to book appointments and that you highly recommend us. This is great!
We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
This is a great review. Thank you, Lorraine.
We appreciate your kind feedback on our service and look forward to seeing you again.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star rating, Richard.
We appreciate your positive feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very helpful & friendly staff
Staff were very helpful and walked me through the whole registration process. The entry and access levels were very secure as was the vault. Very happy with my experience.
9 octobre 2025
Réponse de The Vaults Group
This is a great review. Thank you.
We are thrilled that your experience with our service is a positive one and that our staff were helpful. Our security is paramount to keep your valuables safe, offering 'peace of mind.
Many thanks,
The Vaults Group.
Experienced staff member.
Friendly, caring and experienced staff member, Mary.
Mary makes you feel welcome and relaxed.
Mary is very helpful.
8 octobre 2025
Avis spontané
Réponse de The Vaults Group
Thank you for your kind review, Teresa.
Mary will be delighted with this great feedback. We appreciate this and look forward to seeing you soon.
Best wishes,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Tim
We appreciate your positive feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Switching g to another vault from Glasgow to Southampton
We decided to move our vault from Glasgow to Southsea as it is nearer to our home. The team at Glasgow were amazing g and made the change seamless for us with excellent communication and support. Likewise the southampton team were excellent. A big thank you
2 octobre 2025
Réponse de The Vaults Group
This is a fantastic review. Thank you, Jaspall.
We are delighted that you were happy with the excellent service you received at our Glasgow facility. Then, transferring your valuables to our Southampton facility, we're pleased that the process was seamless, and communication was excellent. This is great. Thanks for your continued custom.
Many thanks,
The Vaults Group.
Friendly efficient staff, secure and safe
The whole process of opening a new box is quick, painless and efficient. From being greeted at reception to finalizing the paperwork every member of staff were excellent. I was impressed with the level of security and am reassured that everything is in good hands.
2 octobre 2025
Réponse de The Vaults Group
This is a brilliant review. Thank you.
We are thrilled that our staff delivered excellent customer service, and that you are happy with our high-spec security, which is paramount. You can rest assured that your valuables are in safe hands.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Always professional service
4 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Sally.
We appreciate your feedback on our service. We hope to see you again soon.
Kind regards,
The Vaults Group.
Easy and safe
Easy to book appointment and get started. Friendly service and easy to set up.
28 septembre 2025
Réponse de The Vaults Group
This is a great review. Thank you, Ayesha.
We are pleased that you are happy with our friendly staff, appointments and the opening of a box with us. We appreciate your positive feedback and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Super easy and friendly.
1 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Ricardo.
We are pleased that you find our service super easy and friendly, this is great to hear! Thanks again for the positive feedback. We look forward to seeing you soon.
Best wishes,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Gordon.
We are thrilled that you rate our service as friendly and efficient. We appreciate this great feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Excellent service
Excellent service! Everything was smooth, professional, and secure.
Many thanks to Dave and Mark for their great support.
24 septembre 2025
Réponse de The Vaults Group
This is a great review. Thank you, Bete.
We are pleased that Dave and Mark at our Southampton facility delivered an excellent service and all went smooth and professional. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Very professional staff and a secure…
Very professional staff and a secure place for your valuables.
27 septembre 2025
Réponse de The Vaults Group
Thank you for taking the time to rate us, Emad.
We appreciate your positive feedback on the service you received. We look forward to seeing you again soon.
Best wishes,
The Vaults Group.
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