The customer service team was very knowledgeable and experienced. They collected all the necessary details and opened the account in less than 20 minutes.i am very with the service and the place was h... Voir plus
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كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Voir plus
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I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Voir plus
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"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Voir plus
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À propos de l'entreprise
- Centre de stockage
- Entreprise de négoce de l'or et de l'argent
- Magasin de coffres-forts
- Agence de sécurité
Écrit par l'entreprise
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fourteen Safe Deposit Box facilities located in Dublin, West Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. We will open our Cork facility in the coming weeks. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Excellent
2 k avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Vaults Group
Dear Tush,
Thank you for your your feedback.
Our late fees are clearly explained on all emails and paperwork. We always endeavour to allow sufficient time to remind customers when their renewals are due, to hopefully try to avoid these costs to occur.
We are sorry for any inconvenience this caused.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, David.
We are pleased that you are happy with our service and we hope to see you again soon.
Kind regards,
The Vaults Group.
Friendly reception and great service..
Friendly reception and great service... Informative and professional.
21 novembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Tony.
We are thrilled that you are happy with the service you receive, and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind 5-star review, Ansar.
We appreciate your positive feedback on our service. We hope to see you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind review, John.
We appreciate your feedback on the service you receive and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Safe n Secure
Having a good experience with Glasgow Vaults. Although i had very less visits but every time it had been a good experience along with security.
17 novembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Bilal.
We are thrilled that your experience at Glasgow Vaults has been positive. You can rest assured that your valuables are in safe hands, offering 'Peace of mind.
We look forward to your next visit.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
This is a great review. Thank you, Mohammed.
We are thrilled that you are happy with the service you receive, we appreciate your positive feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Very professional and responsive to my…
Very professional and responsive to my queries. Feel assured that my valuables are in secure hands.
10 novembre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Mark.
We are pleased that you are happy with the service that you receive, and you can rest assured that your valuables are in safe hands.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind, 5-star review, Neil.
We are thrilled that you are pleased with our service and security, which is paramount to keeping your valuables safe. We hope to see you again soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your 5-star review, Alfonso.
We are thrilled that you rate our service as professional and friendly. We appreciate you taking the time to review us.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your kind review, M B.
We are grateful for your 5-star feedback, and we hope to see you again soon.
Kind regards,
The Vaults Group.
Professional and friendly service
1 novembre 2025
Réponse de The Vaults Group
Thank you for your kind, 5-star review, Shahbana.
We are thrilled that the service you receive is professional and friendly. We appreciate your feedback.
Best wishes,
The Vaults Group.
Outstanding service and staff
Outstanding service and staff - highly efficient and friendly.
4 novembre 2025
Réponse de The Vaults Group
This is a brilliant review. Thank you, Gareth.
We are delighted that you are happy with the service you receive and that the staff are highly efficient and friendly. This is great to hear and we hope to see you again soon.
Many thanks,
The Vaults Group.
The location is convenient
The location is convenient, safety and security are well managed and the service was great. Thank you Mary.
4 novembre 2025
Réponse de The Vaults Group
This a great review. Thank you, Joseph.
We are thrilled that you are happy with the service you received from Mary. She will be thrilled with your feedback.
Many thanks,
The Vaults Group.
Réponse de The Vaults Group
Thank you for your review, Prabha.
We appreciate your feedback on the service you receive, and we look forward to seeing you soon.
Kind regards,
The Vaults Group.
Réponse de The Vaults Group
This is a great review. Thank you, Cris.
We are thrilled that you are happy with the service we provide and we hope to see you again soon.
Many thanks,
The Vaults Group.
Brilliant service!
I have met 2 professional young men ,who made everything easy . Brilliant service!
29 octobre 2025
Réponse de The Vaults Group
This is a great review, Layla, Thank you.
We are pleased that the staff were professional and the process was made easy for you. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Excellent service.
25 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star review, Kashif.
We are thrilled that you are happy with the service we provide and we hope to see you again soon.
Many thanks,
The Vaults Group.
great service
great service, hate that u have to book an appointment to get to your box, staff are great very helpfull. like everything the cost is going up and up.
30 octobre 2025
Réponse de The Vaults Group
Thank you for your 5-star rating.
We are pleased that our staff are helpful when you visit.
We are a security facility and we need to know who are coming into the building at any given time, however we do try to accommodate all our customers request on the same day.
Kind regards,
The Vaults Group.
Very friendly helpful staff make you…
Very friendly helpful staff make you feel that your box is safe and well looked after.
21 septembre 2025
Réponse de The Vaults Group
This is a great review! Thank you, Andrew.
We are pleased that the staff were friendly and helpful.
All our facilities are fitted with the latest high-spec security, offering you peace of mind, knowing that your valuables are in safe hands.
Best wishes,
The Vaults Group.
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