The Veg Box Company Avis 

I have been using this company for a while and whilst there products are generally good, there service and customer service in awful.

I took out a subscription months ago for a veg box, a berry box a bread box and a cheese box.

I've had constant problems with receiving boxes and constantly have to chase up.

They don't keep you updated on your order.

They make constant excuses for not sending boxes out like waiting for bread as bread only sent out 2 days a week or waiting for another cheese delivery.

Instead of arranging early and sending out early they send very late and only after you chase them up.

They take money up to a month in advance for subscriptions which seem rediculous so they know about your order a Month in advance, so plenty of time to arrange the bread and cheese so no excuses really for not sending or sending late.

Just a very poorly run company.

If you have a problem with a order good luck getting a response, even if you do it's just excuse after excuse. There customer service is non existent.

In September I received a very damaged berry box, had to throw most away. I was promised that a replacement box would be sent out, then they made excuses like problems at there farm and berries not ripe.

Tried to be patient and understanding but they went silent. It's now end of November and have heard nothing from them in over a months and still haven't received replacement Berry box.

This month's boxes were due for delivery on Friday 22nd October, Thursday 21st they should have send out which is a bread day, but it's now 25th October and still not received this month's boxes and no communication from them.

I've emailed veg box company twice but so far no response.

When you actually manage to received your order there products are very good. But sadly can not recommend this company due to how poor the service and customer service is.

I would definitely avoid taking out a subscription for boxes with them at all costs, unless you don't mind payment being taken up to a month in advance then fighting to get Boxes.

I've just cancelled my subscription with them as have had enough and will be going else where.

I ordered two items of which only one was received. Customer services replied to one of my initial messages saying they would send the second part of the order again because it had been sent to the wrong address. More than a month later, despite repeat messages to customer services, I have heard nothing from them. I asked them to refund the missing item and have still heard nothing. Tried to call but no one picked up.

The produce was great but I ordered and paid for next day delivery. The produce was delivered two days later than I was advised when ordering.

I have used The Veg Box Company on a number of occasions in the past, never had a problem. However, I ordered fruit, veg and a meat box on the 15/09/24, it was due to be delivered on 18/09/24 - it did not arrive as planned. I did contact the company by phone and they replaced the fruit and veg part of the order it arrived quite quickly. It is now over 3 weeks on and I still haven’t received the meat part of my original order. I have emailed and messaged to no avail, no response whatsoever, despite the promise to redeliver the meats ordered ( whilst on the phone, the one time they actually answered), this service is not acceptable, I can not afford to be out of pocket. This needs rectified asap - I have asked for my order to be sent or a refund.

Quality of products and friends family appreciated on time delivery .Good communication and follow up nice to have great customer service.

I made an order on 16th august and it arrived with some issues, it wasn’t fresh. I sent an email and I was met with a response from Guy which seemed very nice with good customer service until the replacement he gave me never arrived when he said it would. I sent various emails which got ignored, then I finally got another back saying it’s being sent but I still haven’t received it and I’m being ignored again now, over a month later. I suggested “is a refund easier” rather than resending (I was trying to be considerate of the additional costs to them to resend) but I still got ignored. I have never had bad customer service with other veg companies, they always rectified issues in a timely manner and stuck to their word, so unfortunately i’ll go back to using those and i’ll completely avoid using the veg box now, which is a shame, but they’re not as good as they used to be and I won’t be recommending them again. If a company doesn’t have the time to tend and care to their customers then I don’t have time for them. If you want poor produce and poor customer service then this is the place for you. I’ve learned my lesson and it’s a shame I’ve had to leave a negative review rather than a positive one.

I cancelled my subscription but they keep
Starting to deliver again even though l have not asked for it again.

Lovely veg box
Ordered a meat box but not delivered
Please send one or refund me
Thank you
Emailed was told looking into
Nothing since not happy
Box never came terrible
Wouldn’t use again

I ordered a veg box with a joint of meat and he got the veg boxes but no meat but you are usually very good and the quality is very good and I will tell my friends about your veg boxes I have also would like to know if they do a meat boxes if you do I would like a list please

Quality of order is always top notch. Delivery good.

Seven weeks ago I ordered a box for my friend who had a knee replacement. The courier reported order was refused although it was never delivered. I have told them 6 times they have the wrong postcode. On Thursday they apologised for delay. Gave a time for the new delivery. Guess what it didn’t arrive. This is a fresh product delivery what a DPD doing with the orders. This is diabolical !!!!

Very good service thankyou kindly miss Alison Armsworth

Box wasn't delivered. Contacted customer services by both email and phone but no reply so can't get our money back

Urgent. I have been phoning, emailing and every other way to contact you but nothing back. I have ordered 2 boxes including lean meat and paid for them but only one arrived to Paul in Guildford. I have not received my above box and its now August. This is the first problem I have had but no one has had the decency to even call me to let me know what has gone wrong. Sue Southampton

Items weren’t delivered on time, no response to emails, won’t use again

Box arrived on time thankyou.
4 bananas - only 1 edible, 3 were badly bruised & squishy, went in bin.
Carrots we're soft & big black spots on them. Description said seasonal veg, I didn't expect cauliflower & soft broccoli, did have tomatoes but no other salad veg sadly.
The other contents were lovely thanks.

I asked for my subscription to be cancelled via telephone, text and messenger. I was billed and sent a parcel anyway while I was in hospital. Disgraceful!