COFFEEJACK Avis 

Great advice and easy purchasing process. Fast delivery.

Coffee jack V2 Pro is perfect for my daily espresso. This is the best espresso portable coffee maker. I can use in home or outside home while traveling. I have 3 espresso portable coffee maker : Flair GO, Flair Pro & Coffee Jack V2 Pro. My review as Comparison between them The Coffee Jack V2 Pro is WINNER

You can’t include the funnel inside the case.

Still haven’t heard back about my pressure measurement issue. Other than a few are you still having this issue questions with no suggestions. 🥲

It’s 4 not 5 because this is premium product. It’s made out of high quality materials and the founders have gone to great lengths to ensure a perfect cup every time. Given that it would be appropriate if they packaged the support products in a more premium way with nicer packaging. It’s all about the experience.

I was a keen supporter of the original v1 (“CoffeeJack Mini”) and it has been a pleasure seeing the development of the v2 “Pro” version. Once the grind size is correctly “dialed in” (it needs to be treated like a Lever-style, professional machine), it gives an outstanding extraction from an amazingly small footprint. Technically a masterpiece of engineering design.

I appreciated the quick shipping of the case. Also the conduct of the company during crowdfunding. I appreciate there is a website for future contacts.

Great and consistent espresso, enjoyable to use and really well made.

Best portable espeesso machine you can find. All metal construction. All stainless steel in water path. With roughly half price of the Robot.

Very nice and solid made portable espresso maker. Since I bought my Coffejack via kickstarter, I completely understood the patch customer service. For me, this has no influence on my overall appreciation of product quality, delivery information on shipment, packaging, etc.

Any small company, especially one that's trying to create and grow itself through crowdfunding, is going to run lean, trying to meet the high demand of manufacturing, operations, finance, customer service, and HR with few employees wearing multiple hats.

Even the best small fast growth companies are going to struggle a little with some parts of their operations at product launch because of the sudden burst in activity. No matter how well a company this size plans ahead, there's going to be challenges in every aspect of pre- and post- product launch.

So, I get it when other crowdfunding "customers" (really, "investors" though most of us don't think of ourselves as risk-accepting investors) complain about a company.

But my experience with CoffeeJack, while not as fast as customer service in large companies with well established customer service operations, still proved to be exceptional, and CoffeeJack went above and beyond to help me with my issue.

In my case, the package was delivered with a large hole in it and several parts missing. Thankfully, the most expensive components were still in the package, but several peripheral items were missing.

It took nearly 3 months of reaching out over and over through different comm channels (via email, via the old website, via the kickstarter comments), before finally getting a response. This was also understandable because my package arrived fairly early in the multi-stage process for the kickstarter backer shipments, so customer service at CoffeeJack was pretty busy trying to get all the orders done for all backers (a complicated and chaotic process).

When they finally did get back to me, they could have handled my issues a number of different ways, but instead, they chose to provide me with the best possible outcome I could have hoped for.

Kudos to the CoffeeJack team. For a small company, in midst of an incredibly busy post-launch period, they found the time to give me the kind of customer service that typically only veteran B2C companies can provide.

Rock on, CoffeeJack!

Great product, great customer service.

Super gear! Coffeejack v2 Pro is a solid, easy to use and maintain espresso machine that gives you the choice to do espresso as you like it. The machine does not limitate, it's gives opportunieties to search the best shots for you and every coffee lovers!

This is for CJ2, which should be drastically different from CJ1.

To score perfect 5 stars, not only the product, it’s value as well as customer service (responsiveness, on point / on time problem resolution) will all need to be perfect.

Product: definitely well thought out and robustly constructed- heavy duty. Does what it intended to do.

Customer service: responsiveness lacks a bit due to their very lean crew.

Root cause to problems are usually fast to be identified. Solutions delivered takes very long time.

Value for the money- right on, not exceeding and not below.

Very good custumer service, A+ product. Really having fun to have espresso on my camping adventures.

My item was stolen from my doorstep because the courier failed to leave in a safe place. This is obviously not Coffeejack’s fault but it IS their responsibility. I have sent numerous messages on their website. There is no direct email address - even when they email you to ask for feedback, the response is directed to a “no reply” address which returns as undeliverable. I didn’t buy from kickstarter, I paid real money to a professional-looking company for an item that I expected to receive. The failure of this company to act with integrity, make themselves available and answer customer enquiries is unacceptable. There is no point in making an amazing machine, if you squander goodwill in dreadful customer service.
I would not buy from them again, and would advise others to avoid

This company is an absolute SCAM! I bought the V1 travel pack at £200. It squirts coffee all over, completely faulted. I contacted them and they DO NOT even bother to reply despite numerous attempts. They do not answer emails pointing to the chatbot and they do not reply to the chatbot conversation. I am now applying for a charge back from my bank. DO NOT BUY!

Do not buy from this company. I was sold a faulted machine and they wont answer my request for a refund! There is no one I can call for assistance. An absolute SCAM!

Ordered one after I heard about it and was very interested. But it was not delivered, even after 2 weeks. Contacted them on different ways - no reply. Still no delivery or reply so far (more than 4 weeks) and no refund. Very disappointing.

Update 24.09.26: After some time Coffejack took contact and said sorry - they said they had technical issues. They gave me a refund and offered a new Coffe Jack.

I like my coffeejack, but I have a small issue. However they have NO CUSTOMER SERVICE whatsoever. It is impossible to contact them and find out how to solve my issue.

Am very impressed by the quality of the coffee coming out trom CoffeeJack 2, very enjoyable! One thing the owner can make it better is to see how can make the body more stable, the grip is nice but not enough. Having said that, at this price point its worth the money!