COFFEEJACK Avis 

OK - so there were shipping challenges, coupled with a global pandemic, manufacturing challenges, and technical issues merging multiple source databases and different email addresses. Who wouldn't want to cash it all in and call it quits? Ashley, that's who!

Despite challenges that others would have found insurmountable, he never gave up on his original promise to provide a quality product and to deliver everything that was ordered. I think I may have been one of the last (for them I hope so!) to get everything straightened out, but it did get sorted, by Ashley himself, and I received everything I ordered. Sure, with everything, it took time. But my patience was rewarded with generosity and a fantastic product.

I was a backer on their kickstarter campaign from the get go . They launched their product during one of the most challenging times in recent history (Covid pandemic) 2020
It took some time for them to be able to fulfill their orders due to circumstances well beyond their control but they did !
As an entrepreneur myself I can see their hard work and dedication to making this project succeed. Excellent customer service they have really be so transparent and made every effort to make sure that all comments or questions have been answered and concerns resolved. A rare quality these days of big business.
I have recently purchased a second coffeejack as a gift. My original has become my go to espresso maker. The quality of the espresso from my coffeejack is top notch . It’s so much my preferred way that
my counter top espresso machine sits waiting to be used .
I would definitely recommend buying a coffeejack
I love that all the parts are replaceable if ever you need as well .
This is a great product! Well engineered!

I've been using my Coffee Jack for over a year now and it's my go to coffee maker. It's straightforward to use, reliable and makes a great cup of coffee. My experience of the company's customer service responsiveness has also been very positive.

After a long journey from start to finish Coffeejack fulfilled their end of their promise. I'm happy for them to push past the logistical problems and to bring their product to finality (with even major upgrades of there product) in the midst of a world-wide pandemic. I'm happy to have purchased a second Coffeejack to gift to a couple who are going out on missions to preach and teach the Jesus is Lord. It's a great product to provide much needed coffee to these Missionary friends. Help get the word out for this fantastic Coffee machine.

I am glad that the delivery issues had been resolved and I received the two units delivered to my home.

It wasn't perfect regarding the delivery (some items arrived broken - I was a Kickstarter backer) but in the end it was resolved and I got brand new replacements.
As per the machine operation I think it delivers what's promised. Great thing about the portability too. Overall I can recommend.

Updated: The unit hadn't arrived but they helped figure it out and eventually I received a unit. It works well so far and the instructions are clear. Most importantly the coffee is good.

Never received my packages after 5 years. I even did an extra order plus extra fee to get an express shipment that was supposed to happen 2 years ago. And getting in touch with anyone there is quite difficult. Because of them, I stopped trusting Kickstarter.

I spent £189 with this company for the deluxe kit 3 almost weeks ago. I have emailed and messaged them numerous times to ask about the order status and have heard nothing. I don’t even know if they will send it. Their customer service is diabolical. Even if the item arrives, I would t do business with them again. Just basic customer service is all I expect.

Non-receipt of Purchased Product
I participated in the kickstarter campaign of this product, which I have not yet received.
Despite making full payment and receiving order confirmation, the product has not arrived. I wrote several times and have not received any response to my messages after May 15th, 2024.
I have run out of patience and believing on their good faith.

Backer Number: 85**, Purchase Date: mid 2021.
This delay has caused significant inconvenience and is likely to cost significantly more to me due to an increase in taxes for this late delivery.

The produce is not available, and they did not provide me the option of a full refund.

I trusted in the past that they value customers but it seems they do not.

I reviewed this company recently, and it said they stole my money because I had yet to receive my product. I have now received it, but it took so long to come. I emailed them several times while I was waiting to recieve it, and I was waiting for a response. I cannot comment on the product because I have just received it, but their customer support is terrible. They don't communicate with their customers, and there appears to be no contact number. I wanted to edit the original review, but I was unable to, so I have had to write a new new one. The product looks really good. But only gave 2 stars due to their customer service which is awful. Please ignore my original review.

I made an online purchase on 4/05/24 and am still waiting to receive my purchase. I have emailed three times and have yet to make any effort to reply. They have stolen my money and not provided a service. This company is a joke. Also, since paying what they initially called a special price, it's been reduced again on their website. Do not trust this company.

I have tried twice over the past year to get some help from CoffeeJack, as both units I bought through their original crowdfunding program broke in the same manner. Their after sales customer service is rubbish.

I took a chance with these guys on Kickstarter and then COVID happened, I really commend them for sticking through the entire process and I got my product and was super pleased! Even though delays happened, as with the everything else in the world at the time, they communicated through the entire process and delivered. My particular order has complications due to the USPS, and they sorted it out.

Have been waiting for delivery for FIVE YEARS since they launched in kickstarter. All the updates received were they messed up the customer records and unable to make things right. Their approach to resolve is to treat customers like id0its and according to their updates, any customer trying to contact them by emails or enquiries they will be put at the last of the queue again to make customers from asking where the orders were. So give them a hand by reducing the number of customers to the level that Ashley and the team can handle.

I *really* liked my Coffeejack. I bought one for myself and one for my parents. It makes great espresso once you learn how to use it. Unfortunately, mine stopped working this morning and I cannot figure out how to fix it. I know that the designers are too busy to be able to provide customer service. It sucks that the machine stopped working right before I went on a trip (I *love* being able to travel with good espresso, which the Coffeejack made possible), which is hugely disappointing. I'd love to get it diagnosed and fixed, but I get the feeling that is unlikely. It sucks that a cute startup doesn't have the capacity to help old customers while trying to build a business. I feel for them, but I'm, also disappointed.

Mine broke, same place as many other users. Instead of replacing the part CJ gave me a discount code to buy the replacement part. Which was still waaaayy too expensive. Has the part been redesigned so it won't break again? I didn't want to find out to be honest. The whole experience with CJ has been pretty wack, I threw mine in the bin.

I ordered a CJ via Kickstarter. Issues during Covid mean it took a very long time to arrive and, also as a result of Covid, I have worked from home and not used it as much as I had hoped. Despite not using it too much, the same crack has happened as described in numerous other reviews and I can't get hold of anyone in Customer Services to understand what can be done. Doubly frustrated because I just forked out for a (very expensive) CoffeeJack tamper as it is a non-standard basket size so you have to get a specific one. Such a shame because it should be brilliant.

Yes, it took a while but most of that was due to covid. So it's only fair to put that aside in terms of the review. The product is now excellent and fit for purpose. Its use entails a short learning curve and, above all, a gentle touch. It makes excellent coffee. It is a credit to the designers who have also maintained their dignity and integrity throughout.

I was a very early backer and - as an inventor/entrepreneur myself - I totally commiserate with all of the frustrations you've experienced in ultimately bringing to the market products that far exceeded my expectations! Keep up the Great Work!