Thewheelshop Avis 

Excellent customer service , we were being totally messed about by the courier company which delayed delivery and caused real annoyance . Once the wheel shop were contacted they resolved the problem quickly and had the wheel delivered within 36 hrs , David was especially efficient and kept us updated at every step.Solving issues when they are influenced by external circumstances is an example of a company’s integrity and these guys were first class , highly recommend , thanks

Sometimes you can tell how good a company is when something goes wrong. In my case I ordered 4 new wheels and due to warehouse mix up I received 2 different sets. Their staff were very helpful and apologetic during the process of sorting it all out, great to communicate with and now i've got 4 shiny new wheels at a great price. Thank you.

Purchased a space saver wheel with jack from the Wheelshop for my Seat and was very pleased with the wheel and jack, which was promptly deliverd. Recently replaced the car and wanted a space saver for this. Received helpful advice and assistance from the Wheelshop and very satisfied with customer services.

Unable to access thier website site, tried from various devices all with the same result.

First class. I ordered a wheel and it turned up very quickly in perfect condition.
Wouldn’t hesitate in using this company again.

Wow. Next day delivery via DHL despite stating a 3 to 5 day wait. My new space saver and jack kit are of excellent quality and well packaged.
I can thoroughly recommend thewheelshop.

Ordered spare wheel with kit for my Suzuki Ignis, arrived in 2 days- free delivery. Excellent service from the Wheelshop. Would definitely recommend and would not hesitate to buy from them again.

Bought a space saver wheel and tyre plus jack and tools. I called at their warehouse and was treated with respect and professionalism. The quality of the goods is excellent and I would recommend them to anyone. Why buy used from eBay for a similar price when you can buy new from the Thewheelshop.

Customer service representative David, was extremely rude, abrupt, unhelpful and patronising on the telephone when i called with a query about an order. David told me incorrect information. This was clarified by the manager, Michael, who was proactive and professional.

I rarely leave negative reviews, but this experience deserves to be highlighted.

Before calling, I tried to use the company’s website which was clunky, slow, and generally unhelpful – so I decided to call instead. When I first got through the line quality was so poor that I had to hang up and call back. On the second attempt, I spoke with a lady (with what sounded like an American accent).

I explained clearly that I was looking for 15" wheels for my Vauxhall Combo van, 4 stud fitment. She told me they only did 5 stud wheels and only stocked 4 stud in space savers. Fair enough. I then asked if she could recommend any other similar suppliers, since they couldn’t help. Her answer? “You’ll just have to Google or check eBay.”

I clarified again and asked if she really didn’t know any other businesses in the same industry who might be able to assist. She insisted no. To be clear – I wasn’t rude, I simply expressed that I didn’t believe that a company operating in this space couldn’t name a single competitor. At that point, instead of maintaining professionalism, she simply hung up on me.

This isn’t just about not having the wheels I needed – that happens. What matters is customer service, and in this case it was utterly lacking. A professional company should still provide value, even if they can’t sell you the product directly, by at least pointing you in the right direction. Hanging up on a customer who politely questions your response is inexcusable.

If this is how they handle enquiries, I dread to think how they’d handle an actual issue after purchase. A thoroughly disappointing experience.

Very fast delivery.
Ordered a space saver wheel and tool kit for my Skoda Karoq. Ordered it late monday night and it arrived Wednesday morning 10am. And that was with the free delivery open that should be up to 5 days.
Everything was exactly as pictured/described.
Very happy with the purchase and service

Can’t praise them enough. Called to check if I could collect, they prepared my order for me and I collected this morning.
The lady on reception was very helpful and friendly, even offering to load my order in the car, went above and beyond.
Definitely recommend them.

Promp delivery great quality good price and good fit thanks

Bought and paid for express delivery. Telephoned and confirmed it with them …albeit they take ages to answer the phone. Nothing turns up - call again and they say they dont do express delivery on small parcels.
Turns up in 2 days anyway 🤷‍♂️

the other reviewers are 100% correct in their reviews, awesome experience with this company, spot on delivery, the best value of my space saver tyre, cannot believe the great price of tyre, I was showing my local mechanic the tyre and before I told him the price he said around £ 250 to 300. cannot go wrong buying from the wheel shop, they made my day, thank you….

Ordered and delivered space saver within 3 days. Like new. Good make.
Cant fault them!

Excellent service, very easy to order, very good communication by email about the tyre I wanted. Space saver tyre arrived today within two days of being ordered. Tyre looks brand new. Thank you

Aardige man, geen poespas,heel vriendelijk geholpen, voelt goed, zeker een aanrader,neemt zijn werk zeer serieus,ik raad iedereen deze man aan

Bowled over by how good this company is. Ordered spare wheel for Nissan Juke. Description was absolutely correct. From a used car but wheel was new. And it was. Totally unused. Arrived in three days as well. Thank you WheelShop.

DHL - SHOULD HAVE DELIVERED TODAY. SAID THEY COULD NOT ACCESS THE PROPERTY.

I WAS IN. THEY ARE NOT SEEN ON THE VIDEO DOOR BELL. BUT I HAVE A CARD SAYING DELIVERED TO NEXT DOOR.

THEY DID DELIVER TO NEXT DOOR BUT COLLECTED THE PARCEL SAYING THEY HAD DELIVERED IT TO THE WRONG ADDESS

WTF- NOT GOOD

NO PARCEL NEEDED FOR MONDAY DEPARTURE