The Wig Company offers many wig styles with beautiful natural hair textures. It especially sells a style, and with abundant hair, I find nowhere else. They have great, kind, and courteous customer s... Voir plus
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I appreciate receiving the product so quickly. The wigs always serve me well and give me great confidence as I wear them. I have never been able to yet purchase a natural hair wig (due to the higher c... Voir plus
I wanted to speak to someone regarding not able to get the Statements Beautiful Choice darkest brunnette is this going to be discontinued all together would like to find a similar style similar p... Voir plus
L'entreprise a répondu
The wig I bought is just as awesome as the first one I purchased years ago. Same excellent quality and quick response and delivery. The price increased but the quality was excellent.
À propos de l'entreprise
Écrit par l'entreprise
At The Wig Company, we're passionate about helping people look and feel their best. Whether you're shopping due to hair loss, medical hair loss, or simply looking for a new style, we're here to make finding the right hair solution easier. We offer a curated selection of high-quality wigs, toppers, hairpieces, and hair extensions from many of the industry's most trusted brands. Our goal is to provide an exceptional shopping experience backed by knowledgeable support, educational resources, and outstanding customer service. We know that choosing alternative hair can be a personal journey, and our team is committed to providing honest guidance before, during, and after your purchase. From product questions to care tips, we're here to help every step of the way. Your feedback is incredibly important to us. We appreciate every Trustpilot review because it helps us improve and gives future customers confidence when choosing The Wig Company. Thank you for taking the time to share your experience—we're grateful for the opportunity to serve you.
Coordonnées de contact
5055 Keller Springs Rd, Suite 300, 75001, Dallas, Etats-Unis
- (800) 245-6288
- clientcare@twcwigs.com
- thewigcompany.com
4,3
Excellent
71 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Friendly, Helpful Customer Svc Rep
It was a delight give my order to a friendly, happy person. I had difficulty navigating the site so called for assistance. How nice to know such help is available. Thank you.
21 septembre 2026
Réponse de The Wig Company
Richard,
We are sorry to hear that you were disappointed with the shipping cost. We offer several shipping options at checkout, including free standard shipping on qualifying orders. We appreciate your feedback and will be sure to share it with our team.
I wasn’t able to update my shipping…
I wasn’t able to update my shipping address, so I sent you an email. So please update before shipping to my old address.
16 septembre 2026
Réponse de The Wig Company
Lucille,
We’re sorry for the concern regarding your shipping address. We have reached out to you directly regarding this issue and provided additional information about your order. Please refer to our direct communication for further details.
I LIKE IT THAT TWC INFOMRS WHEN…
I LIKE IT THAT TWC INFOMRS WHEN PRODUCTS WILL BE COMING. HELPFUL TO WATCH FOR DELIVERIES. ONE THING I DON'T LIKE IS IF A WIG IS BEING DISCONTINUE YOU CAN'T SEND IT BACK. I ORDERED THREE WIGS SEVERAL MONTHS AGO AND WAS SENT THE WRONG SIZE BY THE COMPANY. I WAS NOT ABLE TO SEND THEM BACK FOR THE CORRECT SIZE. I AM STUCK WITH 3 WIGS I CAN'T WEAR.
8 septembre 2026
The wig fit great was delivered in a…
The wig fit great was delivered in a good period of time
8 septembre 2026
I have been a fan of The Flirt number 1 wig for over 30 years
I have been a fan of The wig
The Wig Co has been my only go to for at least 30 years. I loved Flirt and always ordered at least three or four at a time. Everything changed when they switched to what they called the new Flirt. 2 much hair heavy and looked like a wig. It did not change for the better. Now Flirt is closing out which leaves me without the color i always ordered. So many good years so disappointed.
company
15 septembre 2026
Réponse de The Wig Company
Donna,
We’re so sorry to hear how disappointed you are, especially after being a loyal customer for so many years. We understand how frustrating it is when a longtime favorite like Flirt changes and then becomes discontinued, particularly when you’ve found a style and color that worked so well for you. We truly appreciate you sharing this feedback and will be sure to pass your comments along to our team.
I have been buying the instinct wig for…
I have been buying the instinct wig for the last few years and I just love it. My friends and family can't tell it's a wig. After the death of my 4th child, my hair got so thin and so I thought I would try this wig. So happy that I did. The price is great too.
8 septembre 2026
Great products and quick shipping.
Good variety of products and my color red in stock. Good prices and fast shipping and processing.
8 septembre 2026
I have repeatedly ordered wig liners in…
I have repeatedly ordered wig liners in brown but the last two oders I received were blonde wig liners. This has happened before but I did not complain because the wig received was correct.
8 septembre 2026
Réponse de The Wig Company
Peggy,
We’re sorry you received the incorrect wig liners with your last two orders. We understand how frustrating this is, especially since it has happened before. Please contact our Client Care Team with your order numbers so we can review the orders and assist with the incorrect liners.
wig that has no hair no returns cancer pt wont touch it!!
are you kidding the wig was a halloween costume. hardly had hair-being a cancer patient you suck and wont return my money plus i had to pay for s/h. you are on notice for the Greater West MI for cancer referral you suck ass
8 septembre 2026
Réponse de The Wig Company
Jennifer,
We’re sorry the wig did not meet your expectations. This particular item was purchased as a Final Sale item, which is clearly noted on the product page prior to purchase. Final Sale items are not eligible for return or refund. We understand this is disappointing and appreciate you sharing your feedback regarding the quality and coverage of the piece.
The order took way too long and the…
The order took way too long and the quality of the merchandise very poor.
8 septembre 2026
Réponse de The Wig Company
Janice,
We’re sorry to hear that your order took longer than expected and that the quality did not meet your expectations. We understand how disappointing this can be and appreciate you sharing your feedback. Please contact our Client Care Team with your order information so we can review your concerns and assist you.
Phone number trouble checking out
I keep trying to make a purchase and being unable
to do so, my phone in s a landline and is refushing to take, NO cell phone.
So what do I do ?
Andrea
9 septembre 2026
Réponse de The Wig Company
Andrea,
We’re sorry you’re having trouble completing your purchase. If the website is not accepting your landline number, please give our Client Care Team a call at 1-800-581-2001. We’ll be happy to assist you with placing your order over the phone.
Loved th item I ordered
Loved th item I ordered. Ordering was easy and the item arrived quickly!
8 septembre 2026
As usual on time and price extremely…
As usual on time and price extremely reasonable. Thank you!
8 septembre 2026
Easiest to order.
9 septembre 2026
Efficient polite customer service…
Efficient polite customer service service. Prompt delivery of order. Quality item received.
8 septembre 2026
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