The Wig Company offers many wig styles with beautiful natural hair textures. It especially sells a style, and with abundant hair, I find nowhere else. They have great, kind, and courteous customer s... Voir plus
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I appreciate receiving the product so quickly. The wigs always serve me well and give me great confidence as I wear them. I have never been able to yet purchase a natural hair wig (due to the higher c... Voir plus
I wanted to speak to someone regarding not able to get the Statements Beautiful Choice darkest brunnette is this going to be discontinued all together would like to find a similar style similar p... Voir plus
L'entreprise a répondu
The wig I bought is just as awesome as the first one I purchased years ago. Same excellent quality and quick response and delivery. The price increased but the quality was excellent.
À propos de l'entreprise
Écrit par l'entreprise
At The Wig Company, we're passionate about helping people look and feel their best. Whether you're shopping due to hair loss, medical hair loss, or simply looking for a new style, we're here to make finding the right hair solution easier. We offer a curated selection of high-quality wigs, toppers, hairpieces, and hair extensions from many of the industry's most trusted brands. Our goal is to provide an exceptional shopping experience backed by knowledgeable support, educational resources, and outstanding customer service. We know that choosing alternative hair can be a personal journey, and our team is committed to providing honest guidance before, during, and after your purchase. From product questions to care tips, we're here to help every step of the way. Your feedback is incredibly important to us. We appreciate every Trustpilot review because it helps us improve and gives future customers confidence when choosing The Wig Company. Thank you for taking the time to share your experience—we're grateful for the opportunity to serve you.
Coordonnées de contact
5055 Keller Springs Rd, Suite 300, 75001, Dallas, Etats-Unis
- (800) 245-6288
- clientcare@twcwigs.com
- thewigcompany.com
4,3
Excellent
71 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a wig on line and it arrived…
I ordered a wig on line and it arrived promptly, as promised.
8 septembre 2026
Somewhat ease of finding what I want
Somewhat ease of finding what I want. Had some difficulty in the beginning of the shopping experience.
8 septembre 2026
The wig wasn’t as advertised
The wig wasn’t as advertised . It didn’t have long hair in the front at all . I lived the color and it was thick , but I sent it back
.
8 septembre 2026
Réponse de The Wig Company
Nancy,
We’re sorry the wig did not meet your expectations, particularly with the length in the front. We’re glad you loved the color and fullness, but we understand how disappointing it is when a style does not look as expected. We appreciate your feedback and are sorry this one did not work out for you.
I love the Dynamite wig
I love the Dynamite wig. It is great and at an affordable price. I hope Twc does not discontinue the brands of the lower cost wigs as they are great wigs and at an affordable price. The newer wigs may be more trending today but I find they do not carry the same styles as others, they are more expensive, and look more like wigs than the others. TWC is a great company to do business with.
8 septembre 2026
The staff are wonderful and very…
The staff are wonderful and very helpful whenever I have a question.
8 septembre 2026
Excellent quality!
8 septembre 2026
I have not received my cap and it was…
I have not received my cap and it was ordered weeks again. Also, i have not received any updates.
8 septembre 2026
Réponse de The Wig Company
Kaye,
We sincerely apologize for the delay and the lack of updates regarding your cap. We understand how frustrating it is to have been waiting for weeks without receiving it. We will have a replacement cap sent out to you as soon as possible. We appreciate your patience and apologize for the inconvenience.
I do APPRECIATE the customer Service…
I do APPRECIATE the customer Service individuals and the Wigs in general are very UNUSUAL AND interesting!!
8 septembre 2026
Wigs are made well.
Wigs are made well.
Company provides good sales prices.
Company keeps me informed regarding deliveries.
8 septembre 2026
BUYER BEWARE
I ordered wig at the beginning of December 2024 and returned it on December 27,2024. In February 2025 I was finally issued a refund. The original price for the wig was $116 and I only received a refund of $67.90. Please be aware that this company is horrible! Do research on reviews on Trust Pilot, Pissed Cusomer, Yelp etc to get the ACTUAL reviews for this company. As far as I am concerned I was basically scammed.
13 février 2025
Avis spontané
Réponse de The Wig Company
We’re very sorry to hear about your experience and understand your frustration, especially regarding the delay and the difference between the original purchase price and the refund you received.
Since the time of your purchase and return, our company has come under new ownership, and we have made significant changes to improve our customer service, return process, and overall customer experience. We take feedback like yours seriously and are committed to doing better.
We would appreciate the opportunity to review the details of your original order and refund to better understand what occurred. Please contact our Client Care Team with your order information so we can look into this further.
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