thirteengroup.co.uk Avis 

As a homeowner, the last thing you expect is to find yourself in a battle of wills with a housing group over issues relating to one of their tenants. However, my experience with Thirteen Housing Group has shown me just how overwhelming and frustrating it can be to deal with a company that seems to have no concept of transparency, honesty, or respect for your rights.
From the very beginning, Thirteen Housing Group has been nothing short of a nightmare to deal with. Their approach to communication is opaque at best and deceitful at worst. When issues arise—whether they be noise complaints, property damage, or other disruptions caused by their tenants—you can expect to be met with a wall of silence, misinformation, and outright lies. All in contradiction to their own documents stating what they can do in these circumstances.
Engaging with their complaints process is an exercise in futility. Despite the illusion of a structured process, your voice, your concerns, and your rights are systematically ignored. The entire procedure seems designed to wear you down rather than resolve issues. At every stage, from the initial complaint to the final verdict at Stage 2, Thirteen Housing Group appears to operate under the assumption that if they ignore you long enough, you will simply give up.
And here's the crux of the matter: they know that you, as a homeowner, have very few options once the complaint process is exhausted. Their blatant disregard for accountability is emboldened by the knowledge that pursuing justice further would require costly legal action—a luxury that many homeowners simply cannot afford.
In conclusion, dealing with Thirteen Housing Group has been an experience in frustration, disillusionment, and helplessness. Their lack of transparency, truthfulness, and respect for homeowners' rights makes it clear that they are more concerned with protecting their own interests than resolving legitimate grievances. If you find yourself in conflict with this company, be prepared for a long, exhausting, and ultimately unsatisfying struggle, with little recourse unless you have the financial means to take them to court.

A complete waste of space and taxpayers money !!

Five months of complaining with no form of response or acknowledgment. Vomit inducing waste of time in talking with your Teesside team.

Anti social behaviour is ignored, you are treated as though you are the problem, despite providing around the clock evidence. Over 70 noise recordings submitted in one month yet Thirteen fail to admit the noise is from their tenant and blames ‘other dogs in the area’. Over 2 years of trying to resolve and now feel we may be forced to move. Cannot enjoy time in our home, barking can be heard in every room in the house causing distress, and lack of sleep.

Anti social behaviour is ignored, you are treated as though you are the problem, despite providing around the clock evidence. Over 70 noise recordings submitted in one month yet Thirteen fail to admit the noise is from their tenant and blames ‘other dogs in the area’. Over 2 years of trying to resolve and now feel we may be forced to move. Cannot enjoy time in our home, barking can be heard in every room in the house causing distress, and lack of sleep.

Big thanks to Dan Richardson and mark for making things happen,very professional service

Anti social behaviour is ignored, you are treated as though you are the problem, despite providing around the clock evidence and an admission from the guilty party.
They blatantly turn a blind eye to tenants using properties solely to grow drugs.
They exercise a high level of discrimination against people with disabilities and have little interest in helping them overcome difficulties
The upkeep of the properties is outdated and horrendous. All they care about is money.
If you want an uncaring, unscrupulous landlord, welcome to thirteen.

Since 3 years ago, Thirteen Group accepted young men as their tenants without appropriate check.
The area was a quiet and nice area 4 years ago and prior to it. In the past 3 years, the crime rate has increased strikingly. The statistics are available as evidence compared to before.
I bought a house 7 years ago in here and now I regret.
It is Longhirst, Coulby Newham, TS8 0TD

Some neighbours and I are going to sign a petition and contacting the MP.

Bad bad bad for repairs,every time I call for an emergency repair like today they said is not an emergency and they book you an appointment in few days,or you call and they don’t book you the appointment and you wait like stupid for them to come and when you call back they said is no appointment book for a job.
Today 21/3/24 i call far a window handle repair and that my window is not closing properly and the night is cold,the wind come through the window and is not an emergency,so if I’m in the kitchen and my kid is going upset and open the window and something happens is my fault because their not able to fix their 💩houses.when I moved here the house was looking like an animal stable and I made from that a properly house to live in investing lots of money,but is not worth,so yeah,I’ve had lots of trouble with Teertheen group specifically with antisocial behavior where they don’t even bother.

Today I contacted erimus housing and I spoke to a gentleman called Usman who dealt with my query. He was very helpful and very accomodating in every way. A very big thank you to Usman from Thirteen for dealing with my query... Steve x

Very difficult to sort things out with them, I have been trying to sort my bill out for the service charges on my property since September 2023 still no answer.
Can not understand why we have been charged for the electricity on the communal entrance? When both flats across the road which are leasehold the same as me have never paid for this item.
I could do with a good contact in your office so I can discuss these changes as I am a disabled pensioner and I am finding difficult to pay these charges which seem to be getting higher every year.
The first few years where okay until thirteen group took over.

Find it very difficult to get answers from thirteen group, been trying to sort out my service charges for the last 6 months now.
I can not believe that you have to pay for the emergency lighting for the shared entrance.
Could do with a contact of somebody who can help me.

As stated by the comment below, this company is absolutely useless. You call up they tell you one thing and then 1 day later they have changed their minds. After 1 year they do not do anything.

Never known a company like this. Real hassle to get repairs done and when they eventually do come out they actually make it worse. Customer service absolute waste of time they don’t even book in repairs youve rang up about and never hear anything back. Only way to get some sort of correspondence or contact is to make a complaint even then that department are terrible. Tell you a load of lies about how they will rectify it and then don’t do it and you hear nothing again. Just made a complaint (again) and they respond by telling me the date and time of a repair I’d literally just booked over the phone that had absolutely nothing to do with it. Absolutely useless. I’d keep well clear of this company they fill all there properties with drug dealers drug addicts and party houses one by one it gets worse and worse and worse god knows how they’re working there application process i will be leaving this company and property as soon as possible. I’d rather go private and pay higher rent.

Thirteen are a disgrace I'm disabled and have a disability toilet down stairs as I can't get upstairs quick with out help the toilet was constantly filling with water put a repIr in and got a date for 19th march 2023 over 2 month I called to complain about this and kept been told that's the earliest date so I kept calling and spoke to a supervisor who put the job as emergency plumber came out at 9pm Friday 12th Jan he was in property for 1 min said all seals are bust and turned the water of to the toilet and said someone would come out Saturday 13th Jan to repair called to see what time they would be coming and was told the contractor that came are closed today so would put on emergency job for tradesmen from thirteen to come today 30 min later got call say they wouldn't be coming today as they don't have the parts and not emergency as water turned of im disabled and the toilet has a bio bidet on to assist me with toilet needs I don't have some one with me 24/7 to assist me getting up stairs so will have to pee myself thirteen leaving me with no toilet and vulnerable the call centre person was very rude and asking lots of questions why i couldn't get up stairs all this is on your computer in front of you she then said I should be in a house if I can not get up stairs thirteen don't even no what parts they need to repair the toilet as no one been to see the make and problem with toilet just loads of bull s__t as normal from thirteen people pay rent and thirteen won't do repairs last time waited 4 month to get window repair if this is not fixed by Monday 15th I will get a plumber to come fix and send thirteen the bill leaving disabled person with no toilet

My friend has had a gas leak in the boiler.and had thirteen out of ours service and just looked like he was not interested.at all thirteen are a, absolute joke phoned. northern gas and they did some much they could do but told us to phone thirteen.and now there are coming out within 24 hours no hot water or heating and person on phone was clueless avoid at all cost

Well thirteen group worst service ever electrician can't seem to workout that security light in the communal garden aren't working at night homer Simpson could work it out the reason is the timer or the sensor isn't working

Is it right when moving into a thirteen home with a new born takes 4 days for the gas to be turned on. Don't think so.

The thirteen group have left all tenants at turner court Hu1 2rd with no TV signal for 5 days and nothing has been done to repair it. People have rang and reported it. Customer Services say its being treated as urgent!! And its STILL NOT FIXED!!

Absolutely shocking. Don't know where to start. I could write a book. Shared ownership. Paying service charges and it's taken years and lots of my time to complain about work not getting done but getting charged for it. Guttering still leaking after reporting it over 5 years ago. Iv give up. Still leaking and getting worse. Another winter is approaching. Scaffolding in wrong place. Then not taken down for months. Garden maintenance issues going on for years. Not getting done but getting charged for it. Cleaning issues going on for years. Still getting charged for work that was not done. Rude clueless staff accusing you of complaining when no one else in the block does, when
they have. Emails ignored. Staff accusing you of lying. This has gone on for years. Very stressful 😞. They get away with it because they are big and getting bigger. Shared ownership, funds building more social housing. We see nothing of it. It was meant to be affordable but totally miss sold. We pay for everything but are still treat like tenants. The government really need to sort this out. Please please don't have anything to do with Thirteen. It will ruin your life!

3 of my neighbors are Thirteenth Group’s tenants AND they are drug-dealers and very aggressive. They affected the safety of the area.
All is because Thirteen Group didn’t assess them thoroughly and didn’t ask them for a reference. Just, they made tendency agreement. As from the day, they moved in, police involved several times. They ruined our neighborhood.
Many decent people are in temporary accommodations, but Thirteen provided houses to some criminals.