thirteengroup.co.uk Avis 

I started getting bullied by people egging windows hacking every app started on YouTube live streams ice posiedon network they used this company when mum was bidding for property's they deny every house bungalow bid on then they give us property knowing mum gonna accept it because they watching through cam recording audio then get in house and t on my door and three on bathroom door house filled with spiders same as insults from hackers same as them placing Spiderman everywhere my mum got I'll with sepsis when she got here she had cancer they also had spiders in house never seen before they pure red legs body and greyish bulb so why all that link to them because they abuse people in this area they also went on about mold throughout all of it and that was last time with this company can't go back further it been seven to six years been getting abused gov involved and police they use TV to mock people u care about and threaten u through virgin media and sky q

Was trying to get radiator replaced after surveyors condemned it and got Glyn on phone speaking to me like dirt clueless can a manager contact me to look into this

Bought a house from them and they refused to honour the 2 year legal Builders guarantee despite seeing the faults themselves in their inspection.

Staff told me one thing on phone, then changed it. Had to go to NHBC for Compliance Issue. Others on estate gave up

I went in to a shared ownership with Thirteen and wish I had seen a lot of the reviews that are about.
They have no professional bones within them, no want to contact you and right their wrongs.
Its the second or third time someone from Thirteen has called me up accusing me of something only to find out that they have got the wrong house. No follow up phone call afterwards to say 'yep I definitely got the wrong house'. A request was put in for a manager to call me but ignored. This is three weeks on now and could have been sorted if they were professional and got in touch like requested.
The last time she call me by mistake it was for a different town. Basic checks are not getting made and silly mistakes are.
I would avoid this company like the plague. There is too many issues that they are avoiding.
The best is that they have filed a complaint for me with out even speaking to me or taking a statement. Well...we know which way that decision will go!

Bought shared ownership home with them moved in. Brand new property various defects. Both builder and thirteen ignore all communication with them about defects nothing gets done. One defect is major flooding down side of property. They have also messed up the rent account. They have said I owe them money when I don’t it was paid on completion then have the account in arrears because they changed the rent ammount without giving me a letter or any notice that it was happening but they didn’t change the direct debit to new ammount either so took old anmount and said I hadn’t paid the difference I have complained about this issue and 1 month in they are still looking into it rediculous. And they think I have to chase them all the time. I will be taking legal action against them. Avoid at all cost ls u will be selling up very soon

Awful repair service charge you tonnes when you stop paying their rent that's when they start caring

This is a company filled with rude, unprofessional and unhelpful staff where they tend to do what they like with zero repercussions and this includes a large and varied selection of their staff just generally being miserable and clearly showing they are not interested in dealing with you unless it's to their benefit.

Upon researching the company I have found numerous claims of people having issues with the staff which instead of being greeted with a cheerful, polite and respectful manner they were greeted with minimal words and a very unhappy attitude to do the job they are paid to do, with multiple occasions the jobs are not even being finished and to a below satisfactory standard.

If you happen to have any run ins with this company I would suggest avoiding their staff as much as possible and using a third party source to deal with them if available as it's a struggle to get work out of them at the best of times.

There are multiple reasons why I wouldn't recommend this company but for now I will end it here to avoid creating a novel length explanation.

If anyone doesn't believe this review, you are more than welcome to deal with them. But other than that, thank you for reading.

~Kevin

Well what can I say about this group. If I could I would of went private. Not only do the patch manager threaten you with eviction but the repair take 3 month to get fixed and I have seen it with my own eyes how the tradesmen and woman who work for the repair team are treated if there don't complete there job I a hour phone call after phone call putting pressure on them. The customer service staff are rude and hang up on you and when you as for help there don't issue with any sort of help at all