As Safeguarding lead for our church and registered with 318 as such, receive emails from them regularly with training updates etc I was extremely unimpressed with the DBS department refusing to a... Voir plus
L'entreprise a répondu
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I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... Voir plus
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... Voir plus
L'entreprise a répondu
Having outlines, the talks, the suggestions all helped greatly - I then made it my own, including short interviews with a couple of people who had had good reason to 'use' the church as a safe space.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Coordonnées de contact
Greenbox Storage,, BR8 7LT, Swanley, Royaume-Uni
- 0303 003 1111
- thirtyoneeight.org
4,5
Excellent
252 avis
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Very quick delivery
16 octobre 2023
Item arrived on time and was well…
Item arrived on time and was well packaged to keep it safe from damage.
10 octobre 2023
Réponse de Thirtyone:eight
Thank you
Very professional and polite customer service
They are very professional and extremely helpful to volunteers, charity workers and anybody also. I have been working in call centers for more than 15 years and know the difference between customer service and professional customer services.
10 juillet 2023
Avis spontané
Réponse de Thirtyone:eight
That's very kind of you to say. Thank you.
The website is very dysfunctional and…
The website is very dysfunctional and not at all user-friendly. A lot of documents are over a year out of date.
Generally very frustrating experience
22 septembre 2023
Avis spontané
Réponse de Thirtyone:eight
We are sorry to hear you've had a poor experience using our website. If you still need access to any resources please let us know and we can advise where to find them.
Very good communication and helpful…
Very good communication and helpful clear advice. However, a couple of details that weren't given were assumed and put in the advice: two ages... I said early twenties and it said 21. Also said a youth member and it said under 18. Neither of these were what I said and were incorrect.
8 septembre 2023
Simply promising
Easy to follow instructions on completing the order. Help at hand, if required
25 août 2023
How hard can it be?
Ordered 3 items, 2 of each. Waited three weeks for delivery. Only one of each.
Raised issues. Subsequent delivery received just two of the three. Still waiting for the last one. Now six weeks since first ordered. These are A4 posters. How hard is it to deliver six peices of A4 paper?
Given two stars because customer service has bee easy to get in touch with and very polite.
22 juin 2023
Réponse de Thirtyone:eight
Hi there, really sorry to hear you had this experience. The final poster is on its way to you now but we agree we haven't met our high standard for customer service on this occasion so we can only apologise.
We're glad that you had a good experience with our team and hope you won't hesitate to contact us again should you need anything.
Help line was able to answer all my…
Help line was able to answer all my queries. Registering was easy. Emails taking me through the process. I also liked the website which offers training.
23 juillet 2023
Good website for information around Safeguarding
Easy to use website to order items. Good resources at a reasonable cost.
25 juin 2023
Thank you
Thank you. Good information and I liked the format with two handed presentation.
Two criticisms - (not just you - this happens all the time). Waiting for latecomers is such a waste of time (although I understand why you do it)
I found the pace of information presentation was slow. I think, I could have learnt this quicker.
15 juin 2023
Réponse de Thirtyone:eight
Hi there, thank you for choosing to train with us and for your valuable feedback. This has been passed on to the training team.
Great training resources
The training I received from them was very clear, helpful, targeted and professional.
6 décembre 2022
That safeguarding should be a priority for everyone
Good resources easily available to the point
11 juin 2023
First Contact
An easy, uncomplicated process - definitely makes me want to review other products.
20 mai 2023
Really helpful support staff
24 avril 2023
Thirtyone:eight is a great resource for our Church
Thirtyone:eight give great support and advice. They have great resources and training option for continued development and maintaining best practices. Keeping our organisation up to date with information and new relevent legal requirements. Easy to use website and DBS check procedure. Really like the introduction of the new online ID checks for DBS, saving processing time and keeping individuals personal details secure. I wouldn't hesitate to recommend Thirtyone:eight services to other organisations.
Newsong Community Church
18 avril 2023
All provided as requested…
5 avril 2023
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