Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Voir plus
L'entreprise a répondu
Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Voir plus
L'entreprise a répondu
DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates seve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Coordonnées de contact
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Royaume-Uni
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,6
Excellent
263 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Simple and easy to submit all the info
28 avril 2026
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Easy and fast process
Easy and fast process. Great customer service: friendly and informative on the status of each application.
1 mai 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Maisie was excellent
Maisie was excellent, firstly answering my queries and then helping me in a further call. I would totally recommend this company!
24 avril 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great experience
Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to anyone who needs it.
22 avril 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Every thing was explained well
Every thing was explained well, no hidden costs and very quick.
31 mars 2026
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
We are still having problems as my surname is double barrelled…
We are still having problems as my surname is double barrelled l.
Support has not called back after initially calling
28 mars 2026
Réponse de DBS Umbrella Solution
Hello Patricia,
Thank you for you review. We do appreciate any feedback as we are always working to improve our services.
I appreciate there was an issue with your Digital ID due to your name being double barrelled. When you called, I explained I would need to contact the backend of the website to confirm the issue. As this query was raised just before the bank holiday weekend, unfortunately, it did take a bit longer to get back to you as the office was closed for a longer period of time than usual. However, after receiving a response from the backend of the system on Tuesday, I was in contact with your immediately and we was able to resolve this issue. Your DBS is now in process with the Police who are currently conducting your background checks.
Thank you,
DBS Umbrella Solution
A strong robust and secure process
A strong robust and secure process. Fast result.
23 mars 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and efficient service
The DBs forms has been completed quickly and will be sent to me by post. I am very pleased with the service as in the past I have had to wait ages for my DBs forms which have delayed me starting jobs. Very happy with the quick service. Thank you.
16 mars 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I found the system very easy to use.
23 février 2026
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great easy experience
Great easy experience. Very good customer service. Totally recommend.
24 février 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It’s take so much and so much document.
It’s take so much and so much document.
25 février 2026
Avis spontané
Réponse de DBS Umbrella Solution
Hello,
Thank you for your feedback.
We’re sorry to hear that you felt the process required a lot of documentation. Enhanced DBS checks do require specific identity verification in line with government regulations, and your employer requested three forms of ID, which is the standard requirement to provide compliance and protect all parties involved.
After reviewing your application, we can confirm that once your employer verified your identity, your DBS was submitted the same day and completed the following day, so there were no delays on our side.
We understand that the documentation process can sometimes feel extensive, but these checks are in place to meet strict legal requirements.
Thank you again for your feedback.
Kind regards,
DBS Umbrella Solution
Swift DBS process
I have gone through this process for a number of years and this has been the most seamless and quickest turnaround ever, great service
16 février 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Not too difficult to fill out however…
Not too difficult to fill out however it’s been 3 weeks that Im waiting for my enhanced DBS. And I need this for work I can’t be employed without
it.
28 janvier 2026
Réponse de DBS Umbrella Solution
Hello Hannah,
Thank you for your review. I have looked into your application and can see your DBS was sent off on 05/02/2026 and completed 11/02/2026 (please bare in mind there was a weekend inbetween) meaning your application completed in 4 working days. Your DBS has been sent out in the post to your current address and you should be receiving this. If you have not received this within 2 weeks of the issue date (by 25/02/2026) then you can call DBS directly on 03000 200 190 and request a reprint of this.
Thank you,
DBS Umbrella Solution
Nightmare
The online forms were so impossible and buggy and complicated so to complete it took us multiple attempts, we had all sorts of problems. For some reason I had to validate my business partner's ID which was a nightmare of a process and basically incomprehensible. His DBS ended up having an incorrect detail on it which was a result of an error in the address generating drop-down box. We signed up because we were sold a rapid turn around time - my DBS still hasn't arrived after several weeks. The only upside was that Maisie was rapid and helpful in her responses to our many, many emails.
20 janvier 2026
Réponse de DBS Umbrella Solution
Hello Hayden,
Thank you for your review. We appreciate this feedback. We’re sorry to hear you experienced difficulties completing the form, as the vast majority of applications are submitted without technical issues.
In this case, the additional ID verification was required because the digital ID check did not pass due to information entered during the application not matching official documentation. When this happens, we are legally required to carry out manual ID verification to ensure compliance with DBS identity regulations.
Regarding the address detail, applicants enter their postcode and are then presented with a dropdown list of registered addresses linked to that postcode. The address must be actively selected and confirmed before submission. While we’re unsure why the selected address differed from the expected details, the system does not auto-assign an address, it relies on the applicant’s selection. Unfortunately, if an incorrect address is chosen, this can impact DBS processing and may require additional checks.
In terms of turnaround times, we always aim to provide a rapid service. However, once an application is submitted, the certificate itself is issued by the Disclosure and Barring Service, and processing times can occasionally be extended due to external verification requirements.
We’re very pleased to hear that Maisie was helpful and responsive, we’ll be sure to pass on your kind comments to her.
If you would like us to review anything further or provide an update, please contact our support team directly and we’ll be happy to assist.
Thank you,
DBS Umbrella Solution.
My experience with the application form
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t necessary, or maybe it should be asked in a less confusing way, thank you
3 février 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple and efficient!
Simple, efficient and really helpful when making initial enquiries - the technology used to verify our ID was modern and intuitive. Thank you so much!
4 février 2026
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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