Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Voir plus
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Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Voir plus
L'entreprise a répondu
DBS check application forms are very easy to fill in. It was a great communication after we submitted our forms, informing us step by step of a checking progress. We received our DBS certificates seve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Coordonnées de contact
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Royaume-Uni
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,6
Excellent
263 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Always helpful staff and a great service
3 novembre 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Always great service from the staff
Always great service from the staff. They have always been able to answer my questions and resolve any issues I have had quickly and efficiently.
Portal is easy to use and track applications.
3 novembre 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Lucy was very helpful and prompt
5 novembre 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The system is lumpy and disconnected
The system is lumpy and disconnected. Having completed payment for the enhanced check and waiting for a response, nothing came for some time and then a request for an additional payment for an ID check. It's not the extra money that I object to but the failure to indicate the need for it at the outset and its consequential confusion and wasted time and effort. Fortunately, I doubt that I will need to avail myself again of your services, but would still hope that you can up your game more than somewhat
17 octobre 2025
Avis spontané
Réponse de DBS Umbrella Solution
Hello Paul, thank you for taking the time to share your feedback. We’re sorry to hear you found the process confusing.
To clarify for transparency: in our original email, we provided direct links to both the Enhanced DBS Check and the Digital ID Check, as they are separate products on our website. The Digital ID Check was opted in for by your employer as part of the verification process, which is why both links were included from the outset.
When only the Enhanced DBS Check was purchased, our team followed up to remind you that the Digital ID Check was still required, and we responded promptly to your enquiry explaining why this was necessary.
That said, we completely understand how this could still feel disjointed from your perspective, and we appreciate your honesty. We are currently reviewing how we present these steps to ensure the process feels smoother and more connected for future applicants.
We do value your feedback and wish you all the best going forward.
DBS Umbrella Solution
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It was an easy process to follow and…
It was an easy process to follow and the communication with the team was excellent.
24 septembre 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very supportive professional service…
Very supportive professional service with good care. excellent
1 octobre 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great telephone support
Maisie helped me navigate the procedure for requesting an enhanced DBS certificate as a self-employed person under a member organisation. She made the process easy and quick - many thanks!
19 septembre 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I think this is the most amazing…
I think this is the most amazing service. It’s absolutely wonderful.
13 septembre 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and easy as always.
28 août 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
DBS made the whole process smooth 👍🏾
DBS Umbrella Solutions made the whole process smooth and stress-free. Professional, efficient, and always quick to respond/update -highly recommend their services!
3 septembre 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and very easy to fill out forms…
Quick and very easy to fill out forms online , plus a very quick turn around. Well chuffed.
19 août 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very simple and speedy process to…
Very simple and speedy process to obtain a DBS check.
22 août 2025
Avis spontané
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
This company showed excellent customer…
This company showed excellent customer service and went above and beyond in my case.
13 août 2025
Réponse de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
My candid review
I do appreciate your platform but I will want a situation whereby the company put every information on their website to enable customers know the exact order to place otherwise I simply recommend the platform.
9 août 2025
Avis spontané
Réponse de DBS Umbrella Solution
Hello Aike,
Thank you for your feedback.
We’re always working to make the DBS application process as clear and straightforward as possible, and we’ll take your comments on board to help improve the information we provide on our website.
We're glad we were able to resolve your issue and issue a refund quickly, and we appreciate you taking the time to write your review.
If you have any further suggestions or questions, feel free to reach out to our team anytime.
Thank you,
DBS Umbrella Solution
Not clear
Not clear, on purchase, what services and limitations were offered. Ended up wasting my time and getting a refund.
5 août 2025
Réponse de DBS Umbrella Solution
Hello Richard,
Thanks for your feedback, and we’re sorry to hear you had a frustrating experience.
Just to clarify, you purchased an Enhanced DBS check, which legally requires us to confirm your employment directly with your employer. Once we received your order, we got in touch to explain this, but unfortunately, your employer didn’t respond to our request to verify your employment. Without that confirmation, we legally couldn’t move forward with the application.
You then requested a refund, which we issued right away.
In most cases (9 times out of 10), employers are happy to confirm this information, which is why our Prestige Package works well for most applicants however, I am sorry that is did not work as smoothly in your situation.
We’re always working to make the process clearer and smoother, and we appreciate your feedback. We shall review the website to ensure this is clearer at the point of purchase.
Thank you,
DBS Umbrella Solution
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