Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Voir plus
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Opened the account and had a call from…
Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
13 mai 2026
Avis spontané
A really straight forward process
Was a really straight forward process and easy to navigate.
A big fan of the updates of the application process too 👍🏻
11 mai 2026
Avis spontané
Scam? Expensive and unprofessional
As it was my first time doing this, I fell into an instant trap: I didn't realise DBS checks weren't supposed to be this expensive. I emailed for a receipt, as they didn't initially provide one (which in itself is terrible), but they also did not engage with me whatsoever, and only put the chart into the email to show me their obscene price breakdown and VAT charges. No hello, no sign off, no human interaction. Really dodgy; got myself in trouble with my employer, as they thought this was a scam, and I was ready to call my bank and cancel the payment as fraud. Do not recommend.
Edit: just adding that their fast-track service certainly is fast, it came the next day, but the letter in the post was handwritten which is really bizarre for a company charging such high prices, and my DBS card looks fake (poorly made, again, considering the price I paid). I spent an hour with my partner researching the company to make sure I hadn't fallen for an elaborate identity theft scam because I was genuinely convinced it wasn't real. Their prices definitely do not mean better quality of service. I'm genuinely confused by this company, and feel like a fool for not doing better research, or getting my employer to do my DBS check. This company preys on naivety and inexperience.
8 mai 2026
Avis spontané
I didn’t realise that you were not the…
I didn’t realise that you were not the main DBS office and you charge £100 more than they do so feel totally robbed
7 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi David,
Thank you for taking the time to leave us a review. It is very unfortunate to hear you are unhappy with the service.
DBS Check Online are a registered umbrella body with the Government authorised to process DBS Checks for individuals and employers.
Along with your DBS Check, we can see you have purchased add-ons which raise the cost of your check. Some of the add-ons we provide include fast-track, digital verification and ID cards.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
Kind Regards,
Sophia
Communications Officer
website intuitive to use and easy…
website intuitive to use and easy process through to payment
7 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi Gary,
We really appreciate your 5 star review!
It is amazing to hear you found our services easy to use.
We hope to provide you with a smooth experience again in the future.
Kind Regards,
Sophia
Communications Officer
It was quick
4 mai 2026
Réponse de DBS Check Online
Hi Dipti,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you had such a fast experience with us.
We look forward to working with you again in the future.
Kind Regards,
Max
Communications Officer
Excellent service!
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing.
Also, the certificate was issued incredibly quickly.
No complaints from me at all.
I would use this service again if needed.
Thank you, Ikra.
27 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Dawn,
Thank you for your delightful 5 star review!
It is amazing to hear Ikra was extremely helpful and informative. She is a key asset to the DBS Check Online team. I will ensure she receives your feedback!
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
The service is super efficient and easy…
The service is super efficient and easy to navigate. The customer support is great. You were contacted straight away and Richard the customer support manager is super friendly and very helpful. Definitely will recommend the service.
Thank you.
6 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi Marco,
We really appreciate your 5 star review!
We are delighted to hear you found our services efficient and easy to use.
It is amazing to hear Richard was super friendly and helpful. He is a highly valued member of our team here at DBS Check Online! I will ensure Richard hears of your feedback, i know it will make his day!
Kind Regards,
Sophia
Communications Officer
Awful
Seemed like i was getting the check i wanted on the website, when it arrived it was not the one I was expecting and totally useless to me, when I asked for a refund they refused.
£120 down and now I have to pay a proper provider for the DBS check i thought I was getting.
1 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to leave us a review. I'm sorry to hear your experience wasn't what you expected.
The application you submitted was for an individual basic DBS Check. Prior to applying online, we provide all information needed to help customers determine which level of check they require. It is made clear you are applying for a basic DBS Check and if you wish to apply for the enhanced, we first require you to register your organisation with us.
Along with your DBS Check, it seems you may have purchased add-ons which raise the cost of your check. Some of the add-ons we provide include fast-track, digital verification and ID cards.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
If you have any further questions, please feel free to reach out to our support team on enquiries@dbscheckonline.org.uk, our team will be happy to assist you.
Kind Regards,
Sophia
Communications Officer
I 100% tried to use this site
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money and go direct to dbs official and it’s £40 cheaper .
29 avril 2026
Avis spontané
Genereally everything went smoothly.
Genereally everything went smoothly.
Slight problem with verification self photo.
Resolved by scanning documentation.
1 mai 2026
Réponse de DBS Check Online
Hi Patricia,
We really appreciate you taking the time to leave us a review.
It is good to hear the application process was smooth for you.
We also offer alternative methods to uploading and verifying your documents that may be easier to complete than the digital verification. For example, you can email your verified documents over to our processing team or use the manual verification method provided on our website.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Richard,
Thank you for your 5 star review!
We are delighted to hear you found the process quick and easy to complete.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Frustrating and unhelpful
I has taken us months to complete the process of obtaining PVG's. I appointed DBS on the understanding that they would provide assistance in obtaining the required PVG's, however they complicated the process and made errors meaning that not all the PVG's got shared with us as required. It has been a very frustrating experience. When I tried to complain I was fobbed off and not heard anything further about my compliant.
4 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi Ainslee,
We are very sorry for the fustration our service has caused.
Upon further investigation, we found that a processing error occurred during your PVG submissions, resulting in the applicant being unable to share the outcome with your organisation.
We sincerely apologise for this oversight and have since implemented appropriate measures to prevent this from happening again.
Our processing team resubmitted the necessary applications and we expect the remainder of the process to run smoothly.
Regarding your formal complaint, this has been escalated with the relevant department. These matters are taken seriously and we will aim to update you once the investigation is finalised.
Thank you for your patience.
Kind Regards,
Max
Communications Officer
Great customer service
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being processes and I did have a phone call asking if everything was ok. great customer service.
1 mai 2026
Avis spontané
Réponse de DBS Check Online
Hi Debbie,
Thank you for taking the time to share your experience!
We are delighted to hear you always receive fast service from us. On the portal, there is an option to create new applications through the 'All Applications' tab.
Should you require any further assistance, please do not hesitate to contact us, we will be happy to help!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Samuel,
We really appreciate your 5 star review!
It is wonderful to hear you found our services fast, efficient and creative.
At DBS Check Online, we are constantly updating our services to better serve our customers.
Thank you for choosing us!
Kind Regards,
Sophia
Communications Officer
PROVIDING A VERY EFFICIENT SERVICE
1 mai 2026
Réponse de DBS Check Online
Hi Gerald,
Thank you for taking the time to leave us a 5 star review!
It is wonderful to hear you found our service very efficient.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Sarah,
Thank you for taking the time to leave us a 5 star review!
We are happy to hear you are pleased with the service you have received.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
A good platform to set up for your…
A good platform to set up for your business, so that organisational checks can be carried on the workforce.
29 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Karen,
We really appreciate your 5 star review!
It is lovely to hear you are pleased with the service you have received for your business.
We appreciate your feedback and hope to continue working with you.
Kind Regards,
Sophia
Communications Officer
It was easy
It was easy, instructions were clear and concise and everything went smoothly and fast.
28 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for your amazing 5 star review!
It is wonderful to hear this process was fast and easy for you.
At DBS Check Online, we are always updating our website to make this process more easy and efficient for our customers to use.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
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