Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Voir plus
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Straightforward process
Straightforward process, easily applied for the dbs, it was dealt with quickly and approved within 2 days. Received the certificate in the post the following day.
24 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Sally,
We really appreciate your 5 star review!
It is amazing to hear the process was straightforward and easy to complete.
We are one of the fastest in terms of processing applications, hence your results are often dispatched quicker.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Really quick simple process that took…
Really quick simple process that took just 10 mins. I received my certificate via email the same day
27 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Pamela,
Thank you for your wonderful review!
We are pleased to hear this was a quick and simple process for you.
Due to our fast processing times, DBS certificates are often dispatched quicker, meaning results can often be received within a day.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
Didn’t take me long to complete
Didn’t take me long to complete. And got my certificate on the same day.
27 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Roopal,
We really appreciate your 5 star review!
It is amazing to hear the process was quick and you received your certificate the same day.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with quick and efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
STRAIGHT TO THE POINT AND VERY HELPFULL
27 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Alan,
Thank you for your wonderful 5 star review!
We are delighted to hear you found the process very straight forward and helpful.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Amazing help when needed …
Within minutes I was speaking to a real person on the phone with some questions I had and then they called me back when they said they would when the right person was available to help me. I have been guided through steps where I’ve needed help and they have made it really simple. Great service!
24 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Hayley,
Thank you for your wonderful 5 star review!
We are delighted to hear you received exceptional customer service from our advisors.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
This is an appalling service
This is an appalling service, customer services are the worst I've come across
23 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Joel,
Thank you for taking the time to leave us a review.
We regret to hear about your experience, however, upon further investigation we cannot locate an existing order for you on our system.
In order for us to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Very efficient and speedy
23 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi James,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be very quick and efficient.
At DBS Check Online, we aim to process all applications within 2-3 working hours, allowing for a swift and efficient return of your DBS results.
We hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Good
Application itself was very easy to complete but have not received a receipt of payment which is very annoying.
20 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Victoria,
Thank you for taking the time to share your feedback.
It is great to hear the application was very easy to complete.
Receipts are often sent out automatically, however I have manually sent your VAT receipt over via email.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Quick, simple, supportive
Quick, simple and supportive process aided by a real human administrator who could answer questions.
17 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Mel,
We really appreciate your 5 star review!
It is wonderful to hear you are pleased with the service you have received.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
Your feedback is highly appreciated.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi,
Thank you for your 5 star review!
We appreciate you taking the time to share your feedback and hope to provide you with excellent service again!
Kind Regards,
Sophia
Communications Officer
Had to email them a lot of times as it…
Had to email them a lot of times as it said my details were wrong
13 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Autumn,
Thank you for taking the time to leave us a review.
Unfortunately, we can only seem to locate two emails from yourself in which you requested a cancellation, and both were responded to.
If you wish to continue with your application, please contact our support team at enquiries@dbscheckonline.org.uk and we will be happy to assist in progressing your application.
Alternatively, please provide us with your phone number, email address and order details if you would like an advisor to reach out and assist you in submitting your DBS Check.
Kind Regards,
Sophia
Communications Officer
Basic DBS
Really easy to complete the form ans verification. I will definitely use this company again
12 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Alesha,
We really appreciate your 5 star review!
It is wonderful to hear the form and verification were easy for you to complete. We aim to make this a seamless experience for all customers.
We look forward to serving you again.
Kind Regards,
Sophia
Communications Officer
Absolutely shocking company
Absolutely shocking company. Charge 5 times the amount, for a service must worse. I have written a number of emails requesting a refund, they quote 48 hours to get back to you, and then fail their internal KPI. Avoid at all costs.
9 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Scott,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
It was clear and easy
7 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Paul,
Thank you so much for your 5 star review!
We are delighted to hear it was a clear and easy process for you to complete.
We aim to provide clear, concise instructions when completing your DBS application, and our customer support team are on hand to help and assist you through the process if needed.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Overall good with minor glitchiness
Good platform but slightly glitchy. Ended up with numerous emails duplicated. Overall good though
5 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
It is unfortunate to hear the system was glitchy for you. Our team will investigate this and aim to resolve this as soon as possible.
It is good to hear the rest of our service ran smoothly for you and you are happy with your experience.
Kind Regards,
Max
Communications Officer
The whole process was easy to do
The whole process was easy to do. Took me less than 10 minutes.
5 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Claire,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear the process was easy and quick for you to complete.
We appreciate your feedback and hope to serve you again.
Kind Regards,
Sophia
Communications Officer
Prompt response about querries
2 mars 2026
Réponse de DBS Check Online
Hi Jayanthi,
Thank you for your lovely 5 star review!
We are pleased to hear you received a quick response from our enquiries team.
We aim to respond to all queries in a timely manner, ensuring to provide you with high quality support.
We hope to serve you again.
Kind Regards,
Max
Communications Officer
The list of documents is less
The list of documents is less. That needs me to contact someone in person. Else it was fabulous
2 mars 2026
Réponse de DBS Check Online
Hi Smita,
Thank you for taking the time to share your feedback.
While we’d love to be more flexible, we have to adhere to the standard DBS document list to stay compliant.
However, it is good to hear you are pleased with the service otherwise.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Andrew,
Thank you for your delightful review!
We are happy to hear you received your results within hours of applying.
In terms of processing applications, DBS Check Online are one of the quickest out there. Our goal is to provide all customers with a quick and easy experience when applying for your DBS Check.
We hope to provide you with excellent service again in the future.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Josie,
We really appreciate your 5 star review!
It is amazing to hear you are happy with the service you have received and found it to be efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
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