Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Voir plus
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick service
20 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Thanet,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
DONT USE These are a Scam
DONT USE These are a Scam, Quick Sale, they take your money for something you can get off the Gov website, refused to give a refund.
3 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Dallas,
Thank you for your feedback.
We’re genuinely sorry to hear you feel this way, and we’d like to clarify a few important points.
We are not affiliated with the Government, and we do not claim to be. We provide a paid support service, which includes application assistance, document checks, guidance, and customer support throughout the process.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves.
Regarding refunds, we can only issue them in line with our published terms and conditions. If a service has already been processed or delivered, a refund may not be applicable — but we always review each case fairly.
We’d really like to look into your situation properly. If you contact our support team with your order details, we’ll be happy to review your case and ensure everything has been handled correctly.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Officer
Talked through the process.
21 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Rob,
Thank you for your 5 star review!
We’re delighted that you choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
scheduled phone call walked me through…
scheduled phone call walked me through every step to set up and go through everything on portal was easy to follow
21 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi David,
Thank you for your 5 star review!
We’re delighted that you choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
Don't use this site
I was on this site thinking it was the government site, my money was taken £120 and then they said can't verify my ID withing 10 min, you then have 5 days to prove why you require a refund and then all communication stops and you can say good bye to your money, they far from good there are thieves.
17 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Paul,
Thank you for sharing your experience. We’re sorry to hear you felt misled, and we’d like to clarify a few important points so there’s no confusion.
We are not the Government and do not present ourselves as such. We provide a paid support service, which includes application assistance, ID guidance, document checks, and customer support throughout the process. Many customers choose our service because they prefer help completing applications rather than doing it alone.
Regarding your ID verification:
If an application cannot be verified automatically, we always contact the customer with the next steps. Refund requests are reviewed in line with our published terms, and we never “stop communication” — if you have not received a reply, it may be due to missing information or emails going to spam.
We would genuinely like to resolve this for you. If you contact our support team with your order number, we will review your case fully and ensure everything has been handled correctly.
We take feedback seriously and appreciate the opportunity to address your concerns.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Seemed pretty straightforward,all bar…
Seemed pretty straightforward,all bar the close up profile photo
18 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Beverley,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be simple and straightforward.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Emma,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear the process was fast and easy for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Simple trouble free process can be done…
Simple trouble free process can be done in 15 minutes
17 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
Company Lies To Get Out Of Refunding People
I requested a refund when I realised that I would not be able to obtain the certificate digitally without getting a code to access the government website which locked me out when I tried it. Ultimately, I paid more for a service that as it turns out, I could have done myself for less hassle.
I requested the refund on the same day payment was taken. I was told to contact refunds, I did this and was told they would respond in 48 hours.
Refunds did not respond and I had to chase almost 72 hours later. I was told that the certificate had been dispatched on the same day that the payment had left my account, despite the chain below showing otherwise.
To say that they dispatched the certificate on the same day they took the payment from my account is an outright lie and to claim this when the chain itself shows otherwise is ridiculous.
I don’t appreciate being lied to and am leaving this review to warn others, will be pursuing a chargeback through my bank if no response by close of business on Monday.
Joke company who lie, avoid.
17 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Hollie,
Thank you for taking the time to share your feedback. We’re sorry to hear you feel this way, and we’d like to clarify a few important points to avoid any misunderstanding.
We are not the Government and do not claim to be. We provide a paid support service, which includes application assistance, document checking, ID guidance, and customer support throughout the process. Many customers choose our service because they prefer help completing applications rather than navigating the process alone.
Regarding your refund request:
You contacted us after your application had already been submitted for processing. Once an application has been sent to the relevant authority, we are unable to cancel or refund it, as the service has already been delivered. This is outlined clearly in our terms and conditions.
We understand this has been frustrating for you, and we are more than happy to review your case again if you can provide your order number so we can ensure everything has been handled correctly.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Officer
Online Very easy procedure especially…
Online Very easy procedure especially proof of ID and self Photo
15 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Fazeel,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you found the ID verification easy to complete.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
If I could give 0 stars I would..
If I could give 0 stars I would..
The worst customer service ever.. they don’t respond at all..
I’ve sent so many emails, tried calling them but no luck.
AVOID AT ALL COSTS!!!!!
15 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Gerda,
Thank you for your review. We’re sorry to hear you’ve had difficulty reaching us — that’s never the experience we want for our customers.
We do respond to all enquiries, and if you haven’t received a reply it may be due to missing information or emails being filtered into spam. Our support team is available throughout the week, and we’re more than happy to look into your case as soon as we have your order details.
Please contact us again with your reference number so we can investigate this properly and ensure everything is resolved for you.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Office
Easy to do
Everything went smoothly started online then finished up with mobile phone for pictures which was straight forward and intuitive only negative was had to chase for an invoice.
14 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi David,
We appreciate your feedback!
It is good to hear the process was smooth and straightforward for you.
Our invoices are usually sent out automatically, however we apologise for the delay in sending this manually.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
After taking £120.00 from my account on…
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driving licence and passport shown via laptop HD camera my - identity was not verified. This government office has defrauded me and I have no recourse..
31 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your application, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you with verifying and uploading your ID documents.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
DBS Check Experience
The process was relatively easy. It was frustrating that doing it on mobile wasn't easy, as it kept declining my pictures. And could not validate it that way.
I did the process manually using my laptop, and it accepted my details the first time.
Overall, it was a good experience after the initial declines.
10 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Nat,
Thank you for your wonderful 5 star review!
It is good to hear you found the process relatively easy to complete.
It is unfortunate to hear you were experiencing difficulty using the digital verification. We also provide a variety of other methods when it comes to uploading and verifying your documents which we are pleased to see you navigated.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Fast and easy application
7 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Ana,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear the process was fast and easy for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be simple and straightforward.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Imogen,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Nigel,
Thank you for your 5 star review!
It is amazing to hear the process was simple and quick for you.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Identification
Thank you for doing this for me, I use this for Jobs and glad of the service, the staff are very friendly and helpful in your DBS.
2 avril 2026
Avis spontané
Réponse de DBS Check Online
Hi Darren,
Thank you for your 5 star review!
We’re delighted that you continue to choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Stephen,
Thank you for your 5 star review!
We are delighted to hear you are happy with the service you have received.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
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