Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Voir plus
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use website and got response…
Easy to use website and got response super fast
3 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Stuart,
Thank you for wonderful 5 star review!
We are delighted to hear our website was easy to use and you received your results quickly.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with a seamless experience again in the future.
Kind Regards,
Sophia
Communications Officer
Raeesa was absolutely amazing
Raeesa was absolutely amazing. She called me as soon as I had registered and was informative and kind.
3 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Sally,
We really appreciate you taking the time to share your feedback.
We are delighted to hear Raeesa was able to exceed your expectations. She is a highly valued member of our team here at DBS Check Online! I will ensure she hears of your feedback, i know it will make her day!
Kind Regards,
Sophia
Communications Officer
Like all government programs
Like all government programs, it is not efficient, user friendly and seems to be designed to be as difficult and frustrating as possible to reduce the amount of people who engage.
2 mars 2026
Avis spontané
Réponse de DBS Check Online
Hi Darren,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you through the application process.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
The application was easy to complete…
The application was easy to complete and payment was as well. The only thing I did find difficult was the personal I.D card, because it won't upload or take a photograph. I have tried numerous times now, but it keeps failing. Other than that the service is great.
27 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Kara,
Thank you for taking the time to share your experience whilst using our services.
We are happy to hear the application and payment process was easy for you to complete.
Regarding the ID card, if you are experiencing difficulty trying to upload your photo, please email this to our team at enquiries@dbscheckonline.org.uk and we will upload this to your application to be processed.
We appreciate your feedback and hope to hear from you soon.
Kind Regards,
Sophia
Communications Officer
Easy to talk to great customer service
Easy to talk to great customer service
26 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Thomas,
Thank you for your amazing 5 star review!
We are delighted to hear you received great customer service.
At DBS Check Online, customer satisfaction is our top priority and we strive to provide excellent service to all our clients.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Fast and efficient DBS check
Fast and efficient DBS check, happy to recommend.
25 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Craig,
We really appreciate your 5 star review!
It is amazing to hear this was a fast and efficient process for you.
We hope to provide you with excellent service again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Aysha,
Thank you for your lovely 5 star review!
We are pleased to hear you received quick service.
DBS Check Online are one of the fastest providers in terms of processing times.
We look forward to serving you again in the future!
Kind Regards,
Sophia
Communications Officer
Very efficient and knowledgeable
Very efficient and knowledgeable; the advisor actually knew the questions before I did - Thanks you
Booked a call received it timely and again extremely efficient, thank you
24 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Wendy,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear you found our service efficient and received all the information you needed. It was a pleasure assisting you, and we look forward to working with you again in the future.
Kind Regards,
Sophia
Communications Officer
Applying for DBS
The whole experience from applying to having telephone support was great and easy to complete
24 février 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear the process was easy for you to complete.
At DBS Check Online, our advisors are always happy to answer any queries or assist you when completing the application form. It is wonderful to hear you are pleased with the telephone support you received.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
This is an appalling service
This is an appalling service, customer services are the worst I've come across, totally disinterested and unhelpful to the point of being obstructive. Will not allow me to log into the system, there is no viable system of recovering. Customer services says i will have to start again and pay for a new certificated. My certificate is dated August 2025, i shared the certificate on the 4.2.2026, so why should i pay for another certificate because of their system, bang out of order. The overriding problem is you just cant speak to anyone to sort out the issue in a professional manner. If this was a commercial company they would not get away with this, 100%
23 février 2026
Avis spontané
Réponse de DBS Check Online
Hi David,
Thank you for taking the time to leave us a review.
It is unfortunate to hear about your experience, however upon further investigation, it appears you may have been in direct contact with the Disclosure and Barring Service instead of using our service.
If you believe you have used our service and would like to speak to an advisor regarding the problems you are experiencing, please be sure to provide your email address or phone number so our customer support team can reach out and attempt to resolve this issue for you.
Alternatively, please email our team on eqnuiries@dbscheckonline.org.uk and we will aim to provide support where possible.
Kind Regards,
Sophia
Communications Officer
The form was very clear and easy to…
The form was very clear and easy to fill in. Taking selfie did take a bit longer. Good to have feedback from the application so quickly.
18 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Merja,
We really appreciate your 5 star review!
It is wonderful to hear the form was very clear and easy to fill in and you received your results quickly.
We do provide alternative methods when it comes to uploading your ID verification which may have been easier for you to use, such as the manual ID verification.
We appreciate your feedback and hope to serve you again!
Kind Regards,
Max
Communications Officer
perfect experience
It was perfect experience,very fast,easy application,very good communication,thank you very much.
19 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Katarzyna,
We really appreciate your 5 star review!
It is wonderful to hear the application process was fast and easy for you to complete.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
It was very easy and fast to…
It was very easy and fast to collaborate with them.
They are very professional and fast.
I'm ready happy to find them and apply for my DBS.
My reports come in 3 hours.
18 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Kapas,
Thank you for wonderful 5 star review!
We are delighted to hear you received fast service and the application was easy for you to complete.
We hope to provide you with a seamless experience again in the future.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Siri,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you found the process to be well organised.
We appreciate your feedback and hope to work with you again in the future!
Kind regards,
Max
Communications Officer
Do not use this organisation
Do not use this organisation. The customer service team is not helpful and won't respond to you until the refund T&Cs are no longer applicable. The service is complicated and overpriced. Stay clear!
17 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Kelly,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we cannot locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Avoid - go to the .gov website. The £48 they take is just an initial payment - there are subsequent costs..
The website takes £48 from you but does not explain this is just an initial payment. I have made the payment in error thinking this is a .gov website and currently pursuing a refund by requesting this via e mail. Thus far I have had no correspondence back to confirm whether the refund is in progress
16 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Jon,
Thank you for taking the time to leave us a review.
It is unfortunate to hear you would like to cancel our services.
Upon further investigation, we can confirm a refund was issued for your registration on the 17/02. Please allow 5-10 working days for this to reach you.
Before we can provide enhanced checks, all organisations are required to register their business with us. We can confirm there are no hidden costs and all prices are stated in full on our website.
Kind Regards,
Sophia
Communications Officer
Quick and easy
Quick and easy. Received my certificate in a matter of days with no extra cost.
14 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Kate,
We really appreciate your 5 star review!
It is good to hear you found the process quick and easy to complete.
At DBS Check Online, we strive to process and submit all applications within 2-3 working hours. As a result, your DBS certificate is often dispatched quicker, which is just one of the advantages when applying with us.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Easy communnication
13 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Brooke,
Thank you for your 5 star review!
We are delighted to hear you are happy with the service you have received.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Efficient service
I was really impressed with the service from your company; my only marginally negative thought is that your site focussed more on those who could scan things than those who couldn't.
The paper copy arrived recently. The electronic copy was available very swiftly and served the immediate purpose.
Thank you.
28 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Val,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear you are pleased with the service we provide and received your DBS results quickly.
When it comes to scanning and uploading documents, we do provide a variety of methods to choose from.
For example, we offer the digital ID verification which you can complete online, the manual verification in which you complete an ID checker form or even posting copies of your documents for us to process.
We appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Be aware when you pay !
I selected digital ID checking, and the cost is GBP12; however, at the last minute, the system automatically asked me to pay GBP160.80 ! I have never selected this plan!! This is the system error !! When I requested a refund, they said an administration fee would be deducted as per their terms and conditions !!
This company is untrustworthy in total!
12 février 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we are unable to locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
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