Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Voir plus
L'entreprise a répondu
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Be aware when you pay !
I selected digital ID checking, and the cost is GBP12; however, at the last minute, the system automatically asked me to pay GBP160.80 ! I have never selected this plan!! This is the system error !! When I requested a refund, they said an administration fee would be deducted as per their terms and conditions !!
This company is untrustworthy in total!
12 février 2026
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we are unable to locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Paid extra for an express service that…
Paid extra for an express service that was supposed to be completed the same day. Still waiting for the certificate almost 1 week later.
6 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Barry,
Thank you for taking the time to leave us a review.
It is unfortunate to hear you are dissatisfied with the service you have received.
We can confirm the £12 fast-track service is for the processing time of your application. Your application was submitted within 20 minutes of receiving your ID verification.
Once the application is received by the Police, depending on how much backlog they are experiencing, it may take them longer to complete their checks.
Your DBS certificate was dispatched last week and should have reached you by now.
Kind Regards,
Sophia
Communications Officer
Signed up with DBS Check Online
Signed up with DBS Check Online, very simple payment system, Got a call with in minutes of setting up the account and spoke to Eddy our new account manager, we have processed 4 staff members with in 20 mins, very easy to use. Adrian, Ineedbroadband ltd
10 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Adrian,
Thank you for your lovely 5 star review!
We are delighted to hear you received quick service from our accounts manager Eddy.
We hope to serve you again soon.
Kind Regards,
Max
Communications officer
Réponse de DBS Check Online
Hi Lee,
Thank you so much for your 5 star review!
We are delighted to hear this process was easy for you to understand.
We aim to provide clear, concise instructions when completing the application to make this process straightforward and easy to complete.
We're always happy to help if you need assistance with future applications or status updates.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Lee,
We really appreciate your 5 star review!
We are pleased to hear this process was straight forward for you.
Thank you for your feedback.
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Colin,
Thank you for taking the time to leave us a 5 star review!
We are happy to hear this process was simple and easy to use.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
DBS Check Online makes this process…
DBS Check Online makes this process really easy.
Great customer service from start and really attentive assistance during the whole application process.
6 février 2026
Avis spontané
Réponse de DBS Check Online
Hi,
We really appreciate your 5 star review!
It is amazing to hear you received great customer service from start to finish.
At DBS Check Online, each employer is assigned a personal accounts manager to oversee all applications and ensure all is processed smoothly.
We constantly strive to improve our services and hope our account managers meet the needs and expectations of our valued customers.
We hope to provide you with a smooth experience again in the future!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi,
Thank you so much for your 5 star review!
We are delighted to hear you had a smooth experience whilst using our service.
Our processing team are always quick to clear any issues to ensure your employees applications are submitted quickly and correctly.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Be patient and have your passport ready
Ease of questions simple yes or no and large writing
5 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Lina,
We really appreciate your 5 star review!
It is good to hear this was an easy, simple process for you to follow and complete.
We appreciate your feedback and hope to work with you again.
Kind Regards,
Max
Communications Officer
Very easy to apply and download all…
Very easy to apply and download all info as required
Brillant service
5 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Tony,
Thank you for your wonderful 5 star review!
We are delighted to hear it was very easy for you to apply for your DBS Check.
We appreciate your feedback and hope to work with you again!
Kind Regards,
Max
Communications Officer
Quick and easy
Very easy to do and quick to reply with results of expectancy
3 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Adrian,
Thank you for taking the time to share your amazing feedback!
It is wonderful to hear this process was very easy to complete and your DBS results were issued quickly.
We hope to provide you with a swift service again in the future!
Kind Regards,
Max
Communications Officer
The system ignores spent convictions
I suspect the DBS check gives employers and voluntary organizations a false sense of security. There is no record of spent convictions.
If I was designing the system my DBS record would show my 6 month driving ban (completed 1-Nov-2024) and that I was "bound over to keep the peace" for one year in April 2019 after I assaulted my wife in December 2018.
2 février 2026
Avis spontané
Réponse de DBS Check Online
Hi Robert,
Thank you for taking the time to leave us a review.
Depending on the level of check you have applied for, spent convictions may not be displayed on your DBS certificate.
If you have applied for a basic DBS Check, this will only check for unspent convictions. In order to receive a certificate that checks for both spent and unspent convictions, you will have to apply for either the standard or enhanced DBS Check.
Hope this clears any confusion.
If you have any further queries, please reach out to our enquiries team on enquiries@dbscheckonline.org.uk and our team will be happy to assist you.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Timothy,
Thank you for your 5 star review!
We are delighted to hear this process was quick and easy for you to complete online.
We hope to work with you again.
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi,
We really appreciate you taking the time to leave us a 5 star review!
It is good to hear the DBS process was easy to follow and complete.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Professional and helpful
30 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Mariam,
Thank you for your 5 star review!
It is wonderful to hear you found our advisors to be professional and helpful. At DBS Check Online, we constantly strive to improve our services and hope our customer advisors meet the needs and expectations of our valued customers.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
It was soo easy to do and soo easy to…
It was soo easy to do and soo easy to follow.
Every step was very clear and understanding
31 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Kimberley,
Thank you for your 5 star review!
It is wonderful to hear this process was easy to follow and complete.
We aim to provide clear, concise instructions throughout the application process to make this easier for customers to navigate and understand.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Did what it said, and wasn't fence restorer
Did what it said, I was able to obtain the certification required and pay a premium for a prompt response. Everything came in to play smoothly and as described.
29 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Andy,
Thank you for taking the time to share your feedback!
It is good to hear you are pleased with our services and received your certificate in a timely manner.
We hope to provide you with a smooth experience again.
Kind Regards,
Max
Communications Officer
Very efficient
29 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Carolyn,
We really appreciate your 5 star review!
It is good to hear you found the process very efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Amazing very easy and quick no problems…
Amazing very easy and quick no problems at all great service and very fast with letting u know what’s going on.
29 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Pamela,
Thank you for your 5 star review!
It is excellent to hear this process was quick and easy for you to use.
At DBS Check Online, we aim to provide daily updates throughout the application process to keep customers informed on what stage your DBS has reached.
We can see your certificate was dispatched the same day you applied! We hope you have received the hard copy now.
Kind Regards,
Sophia
Communications Officer
Quick and easy to do online.
Quick and easy to do online.
Tricky part was the face scan for ID check - took a few attempts but got there in the end,
28 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Cholena,
We really appreciate you taking the time to share your experience whilst using our services!
It is amazing to hear the DBS process was quick and easy for you to complete online.
We also offer alternative methods to uploading and verifying your ID documents which may have been easier for you to use. For example, you can choose to manually upload scanned photos of your documents along with an Identity Checking Form instead. It is good to hear the verification was successful in the end.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
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