Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Voir plus
L'entreprise a répondu
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It got everything OK in the end but I…
It got everything OK in the end but I found its website confusing.
1 décembre 2025
Réponse de DBS Check Online
Hi Keith,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you received your certificate.
Our advisors are more than happy to assist if you are struggling with completing your application or have any queries regarding the DBS process.
In future, if you would like to speak to an advisor for assistance, please contact our enquiries team on enquiries@dbscheckonline.org.uk and a member of our team will be in touch with you between 9-5pm.
We hope to work with you again.
Kind Regards,
Sophia,
Communications Officer
Be careful to make sure you get an enhanced not basic disclosure. …
I was given the impression that this was a service for professionals and I ended up with a basic not an enhanced disclosure. I will ask the company to address this and then write an updated review once they have responded.
5 janvier 2026
Réponse de DBS Check Online
Hi Ruth,
Thank you for your review and for highlighting your concern. We’re sorry to hear there was any confusion regarding the type of disclosure required.
We offer support for both Basic and Enhanced checks, and the level selected during the application process determines which one is processed.
Enhanced checks can only be requested through an employer or organisation authorised to conduct them, whereas Basic checks can be requested by individuals.
This sometimes leads to misunderstandings, so we’re always happy to clarify the differences before or after an application is submitted.
Please contact our support team with your order details and we will review your application to confirm what was selected and discuss the next steps if an Enhanced check is required.
We appreciate you giving us the opportunity to address this and look forward to resolving it for you.
Kind Regards,
Sophia
Communications Officer
speedy response
5 janvier 2026
Réponse de DBS Check Online
Hi Marykei,
Thank you for your 5 star review!
It is lovely to hear you received a quick response.
Because of our fast processing times, the turn around time for certificates to be dispatched is often quicker.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Great company to use
Easy to set an account up and use the service. Customer services were very helpful.
8 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Emma,
We really appreciate you taking the time to share your amazing feedback!
We are pleased to hear it was easy for you to register with us and use our services.
At DBS Check Online, our customer advisors constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers. It is good to hear our advisors were very helpful.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Could not of been any smoother
Could not of been any smoother.
I got a call back and within 10 minutes my application was submitted.
8 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Oliver,
We really appreciate your 5 star review!
It is wonderful to hear you had a smooth experience whilst using our services.
At DBS Check Online, we aim to respond to all customers in a timely manner and ensure all applications are submitted within 1-3 working hours.
We hope to provide you with excellent service again.
Kinds Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Tracy,
Thank you for your wonderful review!
We are delighted to hear you received a quick response.
DBS Check Online are one of the fastest in terms of processing applications. This means the turnaround time for your DBS results to be dispatched is often quicker.
We hope to provide you with fast service again in the future!
Kind Regards,
Sophia
Communications Officer
I am very disappointed to have been overcharged
I am very disappointed to have been overcharged. I paid £148 for a basic DBS check, while the same check costs only £21.50 on the official government website.
The company justifies this by citing SMS and email updates, which is not enough to justify a fee that is seven times higher. With the government service, you still get sufficient updates without being bombarded with messages.
Under Consumer rights act 2015 this is unfair extremely high fee.
To make matters worse, my employer did not accept their summary document and asked for a share code to verify my result directly on the government website. When I contacted the company for this code, they said they could not provide one and that I had to contact the official Barring service instead. This caused me further issues and wasted a significant amount of money.
23 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed with your experience, and we’d like to clarify a few important points to avoid any misunderstanding.
We are not the Government and do not claim to be. We provide a paid support service, which includes application assistance, identity guidance, document checking, customer support, and status updates throughout the process. Many customers choose our service because they prefer help completing applications rather than navigating the process alone.
Regarding pricing:
Our fee covers the full support service we provide, not just the government fee for the certificate itself. This is clearly stated before payment is made, and customers must confirm they understand this before proceeding. We appreciate that some people prefer to apply directly through the Government website, and that option is always available.
On the share code issue:
Basic DBS checks do not automatically generate a share code. These codes are issued directly by the Disclosure and Barring Service, and only they can provide or reset them. When customers require a share code, we always direct them to the correct issuing authority so they can access their certificate securely.
We understand this situation has been frustrating for you, and we would be happy to review your case in full. If you can provide your order number, our team will ensure everything has been handled correctly and offer further support where possible.
Thank you again for your feedback — it helps us continue improving our service.
Kind Regards,
Sophia
Communications Officer
I needed to understand my full criminal…
I needed to understand my full criminal convictions and have had no info whatsoever
5 janvier 2026
Réponse de DBS Check Online
Hi Gregory,
Thank you for your review. We’re sorry to hear you feel you haven’t received the information you were expecting.
To clarify, we provide support with submitting a Basic DBS check, which shows any unspent convictions recorded at the time the certificate is issued. Once the application is processed, the Disclosure and Barring Service sends the results directly, and we also provide updates and guidance throughout the process.
If you have not received your certificate or need help understanding the results, our support team can assist — we just need your order number so we can look into your case and confirm the status of your application.
Please get in touch with our team and we’ll make sure this is resolved for you.
Thank you for giving us the opportunity to address your concerns.
Kind Regards,
Sophia
Communications Officer
Easy to use but pricey
Had no issues. Site was easy to navigate and use and appreciate the online id checks. A bit pricey but has to paid if you want it
2 janvier 2026
Avis spontané
Réponse de DBS Check Online
Hi Ashboo,
Thank you for your 5 star review!
We are delighted to hear our website was easy for you to navigate and use. The online ID check we offer is a very simple process to follow and is our most popular method to verify and upload documents.
Whilst we do understand our prices are slightly higher, we hope the quality and swiftness of our service can justify these for you.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Your driver was too lazy to try to…
Your driver was too lazy to try to deliver
The recipient was home all day
30 décembre 2025
Réponse de DBS Check Online
Hi Richard,
Thank you for your review. We’re sorry to hear that the delivery did not go as expected.
To clarify, we do not deliver DBS certificates. All certificates are issued and posted directly by the Disclosure and Barring Service (the Government). Our role is to support customers with the application process and submit the completed application on their behalf. Once the DBS has issued the certificate, delivery is entirely handled by them.
If an attempted delivery was recorded while the recipient was home, we completely understand how frustrating that must be. We can contact the DBS or the courier they use to help investigate what happened, but we rely on the information they provide.
If you can share your order number or certificate reference, we’ll be happy to look into this further and help ensure it reaches you as soon as possible.
Thank you for bringing this to our attention — we’re here to help resolve it.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Max,
Thank you for your lovely 5 star review!
We are pleased to hear this process was simple and easy for you to work with.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Easy to use with simple verification…
Easy to use with simple verification processes
28 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Nicholas,
Thank you for your amazing 5 star review!
We are delighted to hear our system was easy to use and the verification process was simple.
We aim to provide a number of different methods when it comes to verifying and uploading documents to meet the needs and expectations of all customers.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Exceptional Service
I needed an Urgent Standard DBS check completed on 2 people and had a tight delaine to work to.
I had contacted 2 other companies before calling DBS and DBS were the only ones happy to help me out. I contacted the other companies as they were cheaper then DBS but as is so often the case you get for what you pay for.
Raeesa answered the call and she was amazing from start to finish. She understood it was time critical and did everything she could to get the application completed and sent in.
Thank you, I will be using your services again in the future.
23 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Gavin,
We really appreciate your 5 star review!
We are delighted to hear you received quick service. At DBS Check Online, we aim to process all application within 2-3 working hours of receiving them. As a result, the turnaround time for certificates to be dispatched is often quicker.
It is amazing to hear Raeesa was able to exceed your expectations. She is a highly valued member of our team here at DBS Check Online! I will ensure Raeesa hears of your feedback, i know it will make her day!
Kind Regards,
Sophia
Communications Officer
Very quick process
Very quick process, all confirmed within one day. One point of feed back, the identity checker software the camera images kept coming out blurry, but could upload separately so still worked.
23 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Mark,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear this process was very quick for you.
When it comes to uploading and verifying your documents, we provide a number of methods to meet the needs and expectations of all customers.
We appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Excellent quick and helpful service
Personal call made just as I had completed my enquiry, they talked me through the process,waited patiently as l completed everything, and generally very reassuring.
Much better than our previous supplier.
23 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Hatfield,
Thank you so much for your lovely 5 star review!
It is wonderful to hear our team here at DBS Check Online were able to provide you with exceptional customer service and make this process smoother for you.
Once a registration is made, all customers receive a call from our advisors who are available to answer any questions you have or help you in purchasing the correct DBS Checks for your employees.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Great service and very fast to act
Great service and very fast to act. Would recommend them. Super user friendly.
22 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Peter,
We really appreciate your 5 star review!
It is wonderful to hear you found our service very fast.
At DBS Check Online, we constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers.
We appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Michael kingswell
I aplied for a dbs check 5 days ago and havnt had any results or been contacted ⁸
16 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Michael,
Thank you for taking the time to leave us a review.
We are sorry to hear you have not received any updates on your application.
We can confirm your application has been submitted and your certificate has been dispatched already.
Email confirmation has been sent along with your digital summary certificate. Please allow 3-5 working days for your certificate to be delivered.
Kind Regards,
Sophia
Communications Officer
I feel like I've been mugged
I feel like I've been mugged.
£112 for a few words in an email is a rip-off.
Dbscheckonline is just another company making huge amounts of money out of distrust.
I'M NOT IMPRESSED and would never recommend this company to anyone.
A DBS Check using the gov uk website costs £21.50 and takes 3 days.
Although an email summary was sent to me within hours of my application. The paper certificate was no quicker than the £21.50 check would have been, and I didn't receive a share code.
19 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi John,
Thank you for taking the time to leave us a review.
We are very sorry to hear you are dissatisfied with the service you have received.
From the information provided, it seems you have only received the digital summary certificate. Your official DBS certificate was issued in the post on the 19/12 and should be delivered shortly if not already received.
Whilst we do understand our prices are slightly higher, we hope the quality and swiftness of our service can justify these for you.
Your application was submitted within 30 minutes of receiving your verification. In addition to this, your official certificate was dispatched the same day.
We also provide digital summary certificates and add-ons which can be purchased along with your DBS Check. We can see you purchased the digital ID verification and SMS updates which contributed to the total cost of your DBS check.
We hope this clarifies our prices for you.
Kind Regards,
Max
Communications Officer
Fairly easy to use and fill in the…
Fairly easy to use and fill in the information needed.
19 décembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Gary,
We really appreciate you taking the time to share your experience whilst using our services.
It is good to hear our system was easy to use.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Dan,
Thank you so much for your 5 star review!
We are pleased to hear the process of applying for your DBS Check was quick and efficient.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
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