Good products at good prices, well-packaged. The only disappointment is the extent of the items in the Thompson catalogue that are back-ordered and unavailable for lengthy periods of time. I realize... Voir plus
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Lisez les avis des autres
Thompson has the premier brands, but what keeps me coming back are the numerous, more affordable (but very satisfying) sticks they offer. Not every one is a winner, but trying something new has lead... Voir plus
Overall Thompson sells a good product. I’ve been a member over 50 years but have seen a decline in quality with an increased pricing. One of my standbys are the Dominican Madura amigos. They have show... Voir plus
Well since you’re asking. My shipment was delayed. Upon opening the cigar box I noticed that all of the cigars were “HOT” and the $2.00 you charge for a signature upon delivery that doesn’t happen, th... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Thompsoncigar.com has a wide variety of premium cigars online. Shop 90+ rated cigars to affordable cigarillos. Read reviews and discover deals and shipping offers on your favorite brands, humidors and accessories.
Coordonnées de contact
Hangar Court 5401, 33634, Tampa, Etats-Unis
- thompsoncigar.com
4,3
Excellent
824 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
There was a mix up regarding my age
There was a mix up regarding my age. I am 79 years old. I sent my website and my passport. It was not good enough until I called to complain.
22 août 2026
HOT cigars
Well since you’re asking. My shipment was delayed. Upon opening the cigar box I noticed that all of the cigars were “HOT” and the $2.00 you charge for a signature upon delivery that doesn’t happen, there’s been a few times when the cigar package has been dropped off at my front door with NO signature required. So late delivery, HOT CIGARS ( which is very bad) and I hope they don’t dry up, no signature. What’s your honest opinion?
22 août 2026
Réponse de Thompson Cigar Company
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations.
We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer.
Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right.
Thank you for your patience and understanding.
Package was delivered to my old house
Package was delivered to my old house. Agent replaced it easily and without interrogation. Great service
21 août 2026
cigars arrived timely good condition.
22 août 2026
Great service from Perla
22 août 2026
2 deliveries were wrong in a row
2 deliveries were wrong in a row. This last one was bad enough that I canceled my account. 4 cartons of what I didn't order.
THAT'S ENOUGH FOR ME!
22 août 2026
Réponse de Thompson Cigar Company
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations.
We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer.
Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right.
Thank you for your patience and understanding.
I’ve been a customer for over 20 years…
I’ve been a customer for over 20 years and my orders are always on time. Their prices are fair and their customer service is f
Great.
22 août 2026
I had a fine experience with all the…
I had a fine experience with all the agents but UPS kept sending my order back to all the agents helping me chagrin.
20 août 2026
Great offers and quick delivery!
22 août 2026
Fast delivery and good price.
14 août 2026
all was good but i order the light…
all was good but i order the light wrappers & got he Maduro
22 août 2026
The last order I received was soft
The last order I received was soft, as if they were too moist
22 août 2026
Great service and price
Great service and price, also all ways shipping is on time, just love this company!!!!
22 août 2026
Found what I was looking for
Found what I was looking for. Easy to order. Received before estimated delivery time.
22 août 2026
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